Facebook troubleshooting guides
Step-by-step fixes for the Facebook problems people search for most — from a missing Marketplace to hacked and disabled accounts. Every guide starts with safe checks, covers iPhone, Android and computer, and links Meta’s official help when only Meta can act.
Start here
Facebook Not Working Right Now? Find Out Why and Fix It
Is Facebook down or is it just you? Run the 60-second outage test, then follow the right fix for your exact problem on iPhone, Android or computer.
Open the complete guideApp errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Facebook App Keeps Crashing? Fixes for iPhone and Android Crashes, freezes and “won’t open” — the safe fixes in order, for iPhone and Android.
- Facebook Lite Not Working? Fixes for Loading, Login and Crashes Not opening, not loading, keeps stopping or won’t log in: Android fixes for Facebook Lite, in the right order.
- “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It The general Facebook error, decoded by where you see it: login, posting, sharing, Marketplace, settings or everywhere.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Facebook Account Locked? How to Unlock It Safely A security lock, not a ban: Meta’s Get started unlock steps, code problems, and what to do if you can’t log in.
- Can’t Log In to Facebook? Find Your Exact Problem and Fix It Forgotten password, lost email or phone, session expired loops and identity checks, all in one place.
- Deactivate or Delete Your Facebook Account: What Happens, How to Do It, and How to Undo It Deactivate vs delete explained, Meta’s steps for each, the 30-day cancel window, and how to reactivate.
- Facebook Login Code Not Received? How to Get Back In SMS or email codes not arriving, codes rejected, new phone numbers and travelling abroad.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Facebook Account Disabled or Suspended? What It Means and How to Appeal Suspended, disabled, locked or restricted? Identify your notice and use the free official appeal.
- Can’t Post or Comment in a Facebook Group? Why, and What You Can Do Admin limits, pending approval, Facebook restrictions or the app: find which one is stopping you posting in a group.
- Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do Meta’s strike ladder, where to see your restriction and its end date, how to ask for a review, and how to avoid the next one.
Marketplace
Missing Marketplace, listings, buyer and seller messages.
- Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It Pending, rejected or invisible to buyers? Check status, fix policy issues and test visibility.
- Facebook Marketplace Not Showing? How to Get It Back Missing icon, "isn’t available to you" or restricted access — identify which one and fix it.
- Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely Verification-code tricks, fake payment alerts, overpayments and deposit scams, plus what to do if you already paid.
Dating
Dating missing from the menu, profiles and matches.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
- Facebook Feed Not Updating or Showing Old Posts? How to Fix It Stuck on old posts or “Couldn’t refresh feed”: Home vs Feeds, connection and app fixes, and missing posts from friends.
- Facebook Notifications Not Working? Fix iPhone, Android and PC No alerts or late alerts? Check the phone, the app and your Facebook settings — in that order.
Videos & playback
Videos not loading, buffering or showing errors.
- Can’t Upload or Share a Reel on Facebook? Fix Stuck, Failed and Low-Quality Uploads Stuck, failed or low-quality reel uploads: save a draft, fix the connection, restart and update, using Meta’s steps.
- Facebook Photos Not Loading? Fix Grey Boxes, Blank Images and Blurry Pictures Grey boxes, blank or blurry images and “content isn’t available”: connection, data saving, cache and browser fixes.
- Facebook Videos or Reels Not Playing? Fix Buffering, Black Screens and Frozen Videos Buffering, black screens, frozen or endlessly loading videos and Reels: connection, data saving, app and browser fixes.
Not sure which guide you need?
Answer a few questions and we’ll suggest the best match.
Start the Fix Finder