Error message decoder: what your app’s error really means

“Something went wrong.” “Try again later.” App errors rarely say what happened. Type yours below to see what it usually means and what to try first, from 204 messages across 10 apps our guides explain.

What you type stays in your browser. Nothing is sent or saved.
We never ask for passwords, codes or account details.
Explanations, not a diagnosis: we can’t see your account. Full steps and official sources are in each linked guide.

Inside our error library: 204 messages by app

We counted every error message our guides explain (the counts update each time a guide changes). They show which errors we cover, not how often each app shows them.

Error messages by app
App	Error messages explained	Share
Facebook	132	65%
Pinterest	23	11%
Discord	11	5%
Messenger	11	5%
YouTube	7	3%
X (Twitter)	5	2%
Instagram	4	2%
Twitch	4	2%
General (any app)	3	1%
TikTok	3	1%
Reddit	1	<1%

8 of 204 messages (4%) contain “Try again” or “try again later”.
8 of 204 messages (4%) contain “Something went wrong”.
6 of 204 messages (3%) contain “Temporarily” (blocked, unavailable or locked).
22 of 204 messages (11%) contain “Couldn’t”, “can’t” or “unable to”.

The guides with the most error messages to decode:

Counts come from 46 published guides on SocialAppFix and change as guides are added or updated. You’re welcome to cite them with a link to this page.

Every error message, by app

The full list, so you can scan it or use your browser’s find (Ctrl+F or “Find on page”).

Facebook error messages (132)

We suspended your account
What it usually means
Confirmed wording. Meta says it means the account or activity on it may not follow its Community Standards. You can appeal within 180 days.
What to do
Log in and follow the appeal prompt promptly — Fix 1.

Facebook · From the guide: Facebook Account Disabled or Suspended? What It Means and How to Appeal
We disabled your account
What it usually means
Confirmed wording. Meta says a disabled account is permanent and you can’t request another review.
What to do
Check the notice for any remaining option and download your information if offered — Fix 2.

Facebook · From the guide: Facebook Account Disabled or Suspended? What It Means and How to Appeal
We cannot review the decision to disable your account
What it usually means
The notice says there is no further review for this decision.
What to do
Download your information if offered; see If the appeal fails.

Facebook · From the guide: Facebook Account Disabled or Suspended? What It Means and How to Appeal
Your account has been locked
What it usually means
Usually a security lock, often after suspicious login activity — not enforcement.
What to do
Follow the unlock steps — Fix 3 and Can’t log in.

Facebook · From the guide: Facebook Account Disabled or Suspended? What It Means and How to Appeal
You’re temporarily blocked
What it usually means
A short limit on one feature, often triggered by doing something quickly or repeatedly.
What to do
Stop and wait — Fix 5.

Facebook · From the guide: Facebook Account Disabled or Suspended? What It Means and How to Appeal
Your account, or activity on it, doesn’t follow our Community Standards
What it usually means
Wording that may appear on suspension notices explaining the reason in general terms.
What to do
Review the Community Standards, then appeal if you believe it’s a mistake.

Facebook · From the guide: Facebook Account Disabled or Suspended? What It Means and How to Appeal
Your account has been locked
What it usually means
Meta saw unusual activity and locked the account for security.
What to do
Select Get started and follow the steps. Fix 1

Facebook · From the guide: Facebook Account Locked? How to Unlock It Safely
Confirm your identity
What it usually means
Part of unlocking: Facebook wants to check you’re the owner.
What to do
Follow the on-screen options. Fix 2

Facebook · From the guide: Facebook Account Locked? How to Unlock It Safely
We noticed unusual activity on your account
What it usually means
Usually the start of the same security check.
What to do
Follow the on-screen steps, then secure the account. Fix 5

Facebook · From the guide: Facebook Account Locked? How to Unlock It Safely
Payment method not supported
What it usually means
The method isn’t available in your country, or it’s on too many ad accounts.
What to do
Check Meta’s list of payment methods available in your country (external site, opens in a new tab). Meta advises not adding the same method to more than ten ad accounts.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
Card or recurring payment method may not be active
What it usually means
The card or recurring payment can’t be charged.
What to do
Update your payment details, or add a new payment method. If it keeps happening, Meta says to contact your bank.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
Expiry date may be invalid
What it usually means
The expiry date on the card doesn’t match, or the card has expired.
What to do
Check the expiry date and update your payment details, or add a new payment method. If it continues, Meta says to contact your bank.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
Card couldn’t be verified
What it usually means
In some countries Meta says a 3DS check is mandatory when you add a card. It can fail because of a wrong CVV or OTP, an OTP that never arrives, connection problems at the card network, or your bank’s own rules.
What to do
Re-enter the details carefully and keep your OTP phone with you. If it keeps failing, contact your bank or add another payment method.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
We couldn’t charge your payment method
What it usually means
The charge didn’t go through.
What to do
Check every card detail and update them. If it continues, contact your bank or add another payment method.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
Charge is declined by your financial institution
What it usually means
Your bank refused it, possibly because of its own internal rules.
What to do
Check your details, then ask your bank why, or use another payment method.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
Connection error / time out
What it usually means
The connection between Meta’s payment partner and your bank dropped.
What to do
Try again later, or use a different payment method.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
Charge declined due to insufficient funds
What it usually means
Not enough money, or a limit on the card.
What to do
Top up the account behind the card, or add a payment method with enough funds.

Facebook · From the guide: Facebook Ad Payment Failed? How to Pay Your Balance and Get Ads Running Again
The password that you’ve entered is incorrect.
What it usually means
Usually means Facebook doesn’t recognize the password for that account. It may be mistyped, an old saved password, or it may have been changed.
What to do
Type it manually (Fix 2), then use Forgotten password? (Fix 3). If you didn’t change it, see hacked account recovery.

Facebook · From the guide: Can’t Log In to Facebook? Find Your Exact Problem and Fix It
The email address or mobile number you entered isn’t connected to an account.
What it usually means
Usually means Facebook can’t find an account with that detail, often because of a typo, a different email, or a phone number without the right country code.
What to do
Try other emails or numbers you’ve used, or search by name or username at facebook.com/login/identify. More tips: can’t find your account.

Facebook · From the guide: Can’t Log In to Facebook? Find Your Exact Problem and Fix It
Session expired
What it usually means
Your saved login is no longer valid, often because of cleared or blocked cookies, an app data problem, or a deliberate security sign-out.
What to do
Log in again. If it keeps happening, follow Fix 7.

Facebook · From the guide: Can’t Log In to Facebook? Find Your Exact Problem and Fix It
You’ve tried too many times. Try again later.
What it usually means
Usually a temporary security limit after repeated password attempts. (For code attempts, see the “too many codes” message in login code not received.)
What to do
Stop and wait, then try once from a familiar device (Fix 6).

Facebook · From the guide: Can’t Log In to Facebook? Find Your Exact Problem and Fix It
Confirm your identity
What it usually means
Facebook wants extra proof it’s you before letting you in, which can happen after a new device, location or unusual activity.
What to do
Follow the on-screen steps inside the app or website only (Fix 5).

Facebook · From the guide: Can’t Log In to Facebook? Find Your Exact Problem and Fix It
We suspended your account / We disabled your account
What it usually means
An enforcement decision, not a password problem. Meta says a suspension can be appealed within 180 days by logging in; a disabled account is permanent.
What to do
See Facebook account disabled or suspended.

Facebook · From the guide: Can’t Log In to Facebook? Find Your Exact Problem and Fix It
You can’t post in this group right now
What it usually means
An admin or Facebook has limited your posting, usually for a set time.
What to do
Check the group notice, then your Support Inbox. Fix 1

Facebook · From the guide: Can’t Post or Comment in a Facebook Group? Why, and What You Can Do
Your post is pending
What it usually means
The post is waiting for an admin to approve it.
What to do
Wait, and don’t repost. Fix 3

Facebook · From the guide: Can’t Post or Comment in a Facebook Group? Why, and What You Can Do
You’ve been temporarily suspended from this group
What it usually means
An admin suspended you for a period.
What to do
Wait, or message an admin politely. Fix 1

Facebook · From the guide: Can’t Post or Comment in a Facebook Group? Why, and What You Can Do
No Add Friend button on a profile
What it usually means
Possibly a pending request, a friends-of-friends setting, the friend limit or a block (our reading of Meta’s reasons).
What to do
Start with Fix 1, then Fix 3.

Facebook · From the guide: Can’t Send or Accept a Friend Request on Facebook? Every Reason and Fix
A message about a friend limit
What it usually means
You or they have 6,000 friends.
What to do
Fix 2

Facebook · From the guide: Can’t Send or Accept a Friend Request on Facebook? Every Reason and Fix
A message that you can’t send friend requests right now
What it usually means
Facebook has blocked you from sending requests for now.
What to do
Fix 6

Facebook · From the guide: Can’t Send or Accept a Friend Request on Facebook? Every Reason and Fix
A message that you can’t change your name yet
What it usually means
Most likely you changed it within the last 60 days.
What to do
Wait until 60 days have passed. Fix 4

Facebook · From the guide: How to Change Your Name on Facebook (and Why It Might Not Work)
A message that the name isn’t allowed
What it usually means
The name includes something Meta doesn’t allow.
What to do
Check what isn’t allowed and try again.

Facebook · From the guide: How to Change Your Name on Facebook (and Why It Might Not Work)
A request to confirm your name
What it usually means
Meta wants to check your name matches who you are.
What to do
Follow the steps; your name should match an ID. See Confirm your identity.

Facebook · From the guide: How to Change Your Name on Facebook (and Why It Might Not Work)
Your name changed and you didn’t do it
What it usually means
Someone else may have access to your account.
What to do
Fix 5

Facebook · From the guide: How to Change Your Name on Facebook (and Why It Might Not Work)
No Edit option next to the Page name
What it usually means
Your access, a recent change, limits on the Page, or a regional Page.
What to do
Fix 3

Facebook · From the guide: How to Change Your Facebook Page Name or Username (and Why the Option Might Be Missing)
Username isn’t available
What it usually means
It’s taken, or not approved under Meta’s username guidelines.
What to do
Choose a different one. Fix 4

Facebook · From the guide: How to Change Your Facebook Page Name or Username (and Why the Option Might Be Missing)
Your request is waiting for approval
What it usually means
Meta is reviewing the new name.
What to do
Wait for the result.

Facebook · From the guide: How to Change Your Facebook Page Name or Username (and Why the Option Might Be Missing)
Clear app storage? / Delete app data?
What it usually means
You’ve chosen Clear storage, not Clear cache. This deletes the app’s data and signs you out.
What to do
Tap Cancel if you only meant to clear the cache. Fix 1

Facebook · From the guide: How to Clear Facebook’s Cache on iPhone, Android and Your Computer
Offload “Facebook”?
What it usually means
iPhone is about to remove the app but keep its documents and data.
What to do
Confirm, then tap Reinstall App. Fix 2

Facebook · From the guide: How to Clear Facebook’s Cache on iPhone, Android and Your Computer
A prompt to delete the app and its data
What it usually means
You’ve chosen to delete the app, not offload it.
What to do
Only continue if you know your password. Fix 2

Facebook · From the guide: How to Clear Facebook’s Cache on iPhone, Android and Your Computer
Your post goes against our Community Standards
What it usually means
Meta removed the post. It may also have added a strike.
What to do
Check Profile status (Fix 1) and ask for a review if you disagree (Fix 2).

Facebook · From the guide: Facebook Removed Your Post? Find Out Why, and How to Ask for a Review
Your comment goes against our Community Standards
What it usually means
Same as above, for a comment.
What to do
Fix 1

Facebook · From the guide: Facebook Removed Your Post? Find Out Why, and How to Ask for a Review
Your post is pending
What it usually means
A group admin or moderator needs to approve it first.
What to do
Fix 3

Facebook · From the guide: Facebook Removed Your Post? Find Out Why, and How to Ask for a Review
You can’t post right now / You’re restricted
What it usually means
A restriction was added, often after several strikes.
What to do
See Facebook jail.

Facebook · From the guide: Facebook Removed Your Post? Find Out Why, and How to Ask for a Review
Facebook Dating is not available in your area
What it usually means
As reported by users, it suggests Dating isn’t offered where Facebook thinks you are, or your location can’t be confirmed.
What to do
Check the official availability page, turn on location and switch off any VPN (Fix 4).

Facebook · From the guide: Facebook Dating Not Showing Up or Not Working? Reasons and Fixes
Location Mismatch
What it usually means
Meta says your Dating location doesn’t match your Facebook Primary Location. You can still message existing matches but can’t make new ones.
What to do
Update your Dating location, turn off any VPN, and if you’ve just traveled give your Primary Location time to update (Fix 4).

Facebook · From the guide: Facebook Dating Not Showing Up or Not Working? Reasons and Fixes
Limit reached
What it usually means
Meta says this means you deleted your Dating profile in the last 7 days, so you can’t create a new one yet.
What to do
Wait until 7 days have passed since you deleted it, then try again (Fix 6).

Facebook · From the guide: Facebook Dating Not Showing Up or Not Working? Reasons and Fixes
You have created too many dating profiles today, please try again later
What it usually means
A temporary limit on creating profiles, reported by users.
What to do
Wait and try once later (Fix 6).

Facebook · From the guide: Facebook Dating Not Showing Up or Not Working? Reasons and Fixes
Verify your Dating profile
What it usually means
Meta says it may ask you to verify your Dating profile to help keep the community safe. You can’t use Dating until you do.
What to do
Follow the on-screen video selfie steps; the selfie must match a photo on your profile (Fix 5).

Facebook · From the guide: Facebook Dating Not Showing Up or Not Working? Reasons and Fixes
Confirm your age
What it usually means
Meta may ask some people to confirm they’re 18 or older to use Dating.
What to do
Use the in-app video selfie or ID option (Fix 5).

Facebook · From the guide: Facebook Dating Not Showing Up or Not Working? Reasons and Fixes
“Let’s talk on WhatsApp instead, I’m hardly ever on here.”
What it usually means
An early push to leave Dating.
What to do
Stay on Dating until you know them. Warning signs

Facebook · From the guide: Facebook Dating Scams: Warning Signs, What to Do, and Meeting Safely
“I was on my way to see you, but I’ve been robbed. Can you help with the ticket?”
What it usually means
A cancelled visit followed by a money request.
What to do
Don’t send money. Report and block. Fix 2

Facebook · From the guide: Facebook Dating Scams: Warning Signs, What to Do, and Meeting Safely
“Please buy a gift card and send me the code.”
What it usually means
Gift cards are a common way scammers take money.
What to do
Never send codes. Report and block. Fix 2

Facebook · From the guide: Facebook Dating Scams: Warning Signs, What to Do, and Meeting Safely
“Hi, this is my new account, the old one got hacked. Please add me.”
What it usually means
The usual opening line from a fake trying to reach your friends.
What to do
Check with the real person another way, then report the profile. Fix 1

Facebook · From the guide: Someone Made a Fake Facebook Account of You? How to Report Impersonation
“I’m stuck. Can you send me money / a gift card and I’ll pay you back?”
What it usually means
A money request from a copied profile.
What to do
Don’t send anything. Report it, and warn others. Fix 4

Facebook · From the guide: Someone Made a Fake Facebook Account of You? How to Report Impersonation
“I sent you a code by mistake, can you send it back?”
What it usually means
An attempt to take over the friend’s own account.
What to do
Never share codes. See account recovery scams.

Facebook · From the guide: Someone Made a Fake Facebook Account of You? How to Report Impersonation
Couldn’t refresh feed
What it usually means
The app couldn’t load new posts, usually because of the connection or a glitch in the app.
What to do
Check the connection, then update and clear the cache. Fix 1

Facebook · From the guide: Facebook Feed Not Updating or Showing Old Posts? How to Fix It
No internet connection
What it usually means
Facebook can’t reach its servers, even if your phone shows signal.
What to do
Switch networks and check data settings. Fix 1

Facebook · From the guide: Facebook Feed Not Updating or Showing Old Posts? How to Fix It
No results when you search for the group
What it usually means
Hidden group, misspelling, removed group, or you were removed.
What to do
Fix 1

Facebook · From the guide: Can’t Find a Facebook Group, or Group Posts Not Showing? How to Fix It
A link to the group doesn’t open it
What it usually means
It may be hidden, you may have been banned, or the group was removed.
What to do
Fix 1

Facebook · From the guide: Can’t Find a Facebook Group, or Group Posts Not Showing? How to Fix It
Your email address was changed / Your Facebook password was changed
What it usually means
Meta says it emails you when an email address or phone number is added or removed or your password is changed. When the email is changed, the message to your previous address includes a special link to reverse the change.
What to do
Check the email is genuine, then look for a way to secure your account or reverse the change, and start at facebook.com/hacked. Check the email is genuine first (Recovery scams).

Facebook · From the guide: Facebook Account Hacked? How to Get It Back and Lock It Down
Login from a new device
What it usually means
Someone, possibly you, logged in from somewhere new.
What to do
If it wasn’t you, change your password and log out of other sessions (Fix 1).

Facebook · From the guide: Facebook Account Hacked? How to Get It Back and Lock It Down
Confirm your identity / Upload a video selfie
What it usually means
Usually Meta’s identity check during a recovery you started.
What to do
Complete it only inside Facebook during a recovery you started (Fix 6).

Facebook · From the guide: Facebook Account Hacked? How to Get It Back and Lock It Down
We suspended your account
What it usually means
Facebook may have acted on activity the hacker carried out.
What to do
Meta says you can appeal a suspension within 180 days by logging in. Appeal promptly and explain that the account was hacked — see account disabled or suspended.

Facebook · From the guide: Facebook Account Hacked? How to Get It Back and Lock It Down
Facebook Lite keeps stopping
What it usually means
Android closed the app because it crashed.
What to do
Force stop, update, then clear the cache. Fix 1

Facebook · From the guide: Facebook Lite Not Working? Fixes for Loading, Login and Crashes
Facebook Lite isn’t responding
What it usually means
The app froze.
What to do
Close it, restart the phone and free up space. Fix 5

Facebook · From the guide: Facebook Lite Not Working? Fixes for Loading, Login and Crashes
No internet connection
What it usually means
Lite can’t reach Facebook, even if your phone shows signal.
What to do
Check data, Data Saver and VPN. Fix 4

Facebook · From the guide: Facebook Lite Not Working? Fixes for Loading, Login and Crashes
Something went wrong
What it usually means
A general Facebook error.
What to do
See Something went wrong.

Facebook · From the guide: Facebook Lite Not Working? Fixes for Loading, Login and Crashes
Profile locked
What it usually means
Shown to people who aren’t friends with the profile’s owner. The owner chose to lock their profile.
What to do
Only the owner can change this. Fix 4

Facebook · From the guide: How to Lock Your Facebook Profile (and What “Profile Locked” Means)
Lock profile option missing
What it usually means
Not offered in your country, professional mode is on, or you’re on an additional profile or a Page.
What to do
Fix 2

Facebook · From the guide: How to Lock Your Facebook Profile (and What “Profile Locked” Means)
Your account has been locked
What it usually means
A security lock on the whole account, not a privacy setting.
What to do
See Facebook account locked.

Facebook · From the guide: How to Lock Your Facebook Profile (and What “Profile Locked” Means)
The code you entered is incorrect
What it usually means
Usually an older code, a typo, or a code that has expired.
What to do
Wait for the newest code and enter only that one (Fix 1). For authenticator codes, check the phone’s clock is automatic.

Facebook · From the guide: Facebook Login Code Not Received? How to Get Back In
You’ve tried entering too many codes. Try again later.
What it usually means
Usually a temporary limit after many code attempts.
What to do
Stop and wait before one careful attempt (Fix 9).

Facebook · From the guide: Facebook Login Code Not Received? How to Get Back In
We sent a code to your phone ending in ••
What it usually means
Messages like this usually mean Facebook is using a number saved on the account.
What to do
If that number isn’t yours any more, use Try another way.

Facebook · From the guide: Facebook Login Code Not Received? How to Get Back In
Check your notifications on another device
What it usually means
This usually means Facebook can send a login approval to a device where you’re already signed in.
What to do
Open Facebook on that device and look for a login approval prompt. If you have none, choose Try another way.

Facebook · From the guide: Facebook Login Code Not Received? How to Get Back In
Your listing is pending
What it usually means
As commonly reported, the listing hasn’t gone live yet and isn’t visible to buyers.
What to do
Wait and avoid reposting (Fix 2).

Facebook · From the guide: Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It
Your listing was rejected / not approved
What it usually means
Meta rejects listings that it finds don’t follow its Commerce Policies or Community Standards.
What to do
Open See details under Needs attention, fix or delete it, and request a review within 180 days if it’s a mistake (Fix 3).

Facebook · From the guide: Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It
This listing doesn’t follow our Commerce Policies
What it usually means
The item or the way it’s listed appears to break the rules.
What to do
Check the Commerce Policies and the specific reason shown.

Facebook · From the guide: Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It
Shipping and checkout on Marketplace isn’t available in your location right now.
What it usually means
Shown in Facebook’s in-app Marketplace help where shipping and checkout aren’t offered. It’s about your location, not your listing.
What to do
Sell the item for local pickup instead. Don’t use a VPN to change your location: it can make Marketplace show the wrong area.

Facebook · From the guide: Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It
Can’t send message
What it usually means
A temporary messaging problem, a limit on your account, or the buyer is no longer reachable.
What to do
See Meta’s page on Marketplace messages and our Messenger guide.

Facebook · From the guide: Facebook Marketplace Listing Not Showing, Pending or Removed? How to Fix It
Your message to one person won’t send
What it usually means
Possibly a region restriction between you.
What to do
Fix 2

Facebook · From the guide: Can’t Send Messages on Facebook Marketplace, or Can’t Find Them? How to Fix It
Messaging stopped after many messages
What it usually means
You may have hit Marketplace’s message limit.
What to do
Fix 3

Facebook · From the guide: Can’t Send Messages on Facebook Marketplace, or Can’t Find Them? How to Fix It
A notice about your Marketplace access
What it usually means
Your access may have been limited or removed.
What to do
Fix 4

Facebook · From the guide: Can’t Send Messages on Facebook Marketplace, or Can’t Find Them? How to Fix It
Marketplace isn’t available to you
What it usually means
As commonly reported, it means Marketplace isn’t available to this account right now — for eligibility reasons or because of a restriction.
What to do
Read the notice for a reason, check Account Status, and use Request review only if it’s offered (Fix 5).

Facebook · From the guide: Facebook Marketplace Not Showing? How to Get It Back
You can’t use Marketplace right now
What it usually means
Reported wording; usually points to a restriction or temporary limit on Marketplace access.
What to do
Look for a See details link and any account-status notice, then follow Fix 6.

Facebook · From the guide: Facebook Marketplace Not Showing? How to Get It Back
Your access to Marketplace is at risk / limited / suspended
What it usually means
Meta says it may limit or suspend Marketplace access for breaking its Commerce Policies, and warns you that access is at risk when you come close to a suspension.
What to do
Check Profile status > Profile features > Marketplace. If it’s a first warning, you may be able to remove it with Fix it now > Request review (Fix 6); the listings involved won’t be restored.

Facebook · From the guide: Facebook Marketplace Not Showing? How to Get It Back
Before I pay, I need to make sure you’re real. I’ve sent you a code, please send it back.
What it usually means
The verification-code trick. The code opens one of your accounts or links a number to yours.
What to do
Don’t send it. Report and block. Fix 1

Facebook · From the guide: Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely
Payment done. Check your email for confirmation from the payment company.
What it usually means
A fake payment email, usually with a link to a fake login page.
What to do
Check your account yourself. Fix 2

Facebook · From the guide: Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely
I sent extra by mistake, please refund the balance to this account.
What it usually means
The overpayment scam. Usually no real money was sent.
What to do
Refuse. Fix 3

Facebook · From the guide: Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely
Many people want this. Send a deposit now and I’ll keep it for you.
What it usually means
A deposit scam. The item may not exist.
What to do
Don’t pay before you see the item. Fix 4

Facebook · From the guide: Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely
Your Marketplace account will be disabled. Verify your details here.
What it usually means
Phishing, copying a Facebook warning.
What to do
Don’t click. Check inside the Facebook app. Fix 6

Facebook · From the guide: Facebook Marketplace Scams: How to Spot Them and Sell or Buy Safely
Couldn’t send (Messenger)
What it usually means
Usually a connection problem, a temporary Messenger issue, or a limit on who you can message.
What to do
See Messenger not sending messages.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Facebook will be back soon
What it usually means
Meta has a help page about this message; it generally indicates a problem on Facebook’s side rather than your device.
What to do
Wait and try again later. Run the 60-second test to confirm it isn’t your connection.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Location Mismatch (Facebook Dating)
What it usually means
A Dating notice that, as its name suggests, relates to your location not matching what Dating expects.
What to do
See Facebook Dating not showing.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Marketplace isn’t available to you
What it usually means
Facebook has decided this account can’t use Marketplace right now.
What to do
See Marketplace not showing.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Session expired
What it usually means
Facebook has signed you out, often after a password change, a security check, or cleared cookies.
What to do
Log in again. If it keeps happening, see Can’t log in.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Something went wrong / Sorry, something went wrong
What it usually means
A general error. It’s often temporary — possibly a server hiccup, a weak connection or a glitching app.
What to do
Retry after a minute. If it keeps coming back, see Something went wrong for the fix by where you see it.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Sorry, this content isn’t available right now
What it usually means
Usually the post or profile was deleted, its privacy settings don’t include you, or you can’t view it — rather than a bug.
What to do
Check the link is current. If lots of content shows this, try Fix 4.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
This page isn’t available right now
What it usually means
Often the page was removed, renamed, or isn’t visible to you.
What to do
Search for the page by name. If every page shows this, check your connection and app version.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Upload failed
What it usually means
Often a weak connection, a file the app can’t process, or low storage.
What to do
Try Wi-Fi, a smaller file, and Fix 5.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
We suspended your account / We disabled your account
What it usually means
Meta has taken action on the account.
What to do
See Account disabled or suspended.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
You’ve tried entering too many codes. Try again later.
What it usually means
A temporary security limit after several code attempts.
What to do
Stop trying for a while, then see Login code not received.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
You’re temporarily blocked
What it usually means
Facebook has limited an action (such as posting or messaging) for a period, often because it was done many times quickly.
What to do
Wait for the limit to lift and check the notice for details. See Account disabled or suspended.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
Your account has been locked
What it usually means
Usually a security lock after suspicious activity; Facebook asks you to confirm it’s you.
What to do
Follow the on-screen steps. If you think someone else got in, see Facebook hacked.

Facebook · From the guide: Facebook Not Working Right Now? Find Out Why and Fix It
No option to check in at your business
What it usually means
The pin may not be set correctly, or the change hasn’t taken effect yet.
What to do
Fix 1, then wait a few days.

Facebook · From the guide: Facebook Page Check-Ins or Tagging Not Available? Fix Your Page’s Address and Map Pin
Your Page can’t be tagged
What it usually means
Same causes as check-ins.
What to do
Fix 1

Facebook · From the guide: Facebook Page Check-Ins or Tagging Not Available? Fix Your Page’s Address and Map Pin
No Address option for you
What it usually means
You may not have Facebook access to the Page.
What to do
Fix 4

Facebook · From the guide: Facebook Page Check-Ins or Tagging Not Available? Fix Your Page’s Address and Map Pin
This content isn’t available right now
What it usually means
That photo or post was deleted, removed, or isn’t shared with you.
What to do
Nothing to fix on your side. Details

Facebook · From the guide: Facebook Photos Not Loading? Fix Gray Boxes, Blank Images and Blurry Pictures
Couldn’t load image / Tap to retry
What it usually means
The image didn’t download, usually because of the connection.
What to do
Check the connection. Fix 1

Facebook · From the guide: Facebook Photos Not Loading? Fix Gray Boxes, Blank Images and Blurry Pictures
No internet connection
What it usually means
Facebook can’t reach its servers.
What to do
Switch networks and check data settings. Fix 1

Facebook · From the guide: Facebook Photos Not Loading? Fix Gray Boxes, Blank Images and Blurry Pictures
Profile has some issues
What it usually means
Profile status has found something, usually removed content or a limit on a feature.
What to do
Open Content removed and Profile features. Fix 2

Facebook · From the guide: Facebook Profile Status: Where to Find It and What It Means
A notice that your post goes against the Community Standards
What it usually means
Meta removed content, and it may count as a strike.
What to do
Check it in Profile status, and request a review if you disagree. Fix 3

Facebook · From the guide: Facebook Profile Status: Where to Find It and What It Means
A warning that your Marketplace access is at risk
What it usually means
Meta’s warning before it suspends Marketplace access.
What to do
Check Marketplace in Profile status. Fix 4

Facebook · From the guide: Facebook Profile Status: Where to Find It and What It Means
Your reel can’t be viewed by others because of the music
What it usually means
Meta no longer has the rights to the song.
What to do
Download and republish with new music. Fix 4

Facebook · From the guide: Facebook Reel Music Not Working or Blocked? How to Add Music and Fix It
Can’t add a second song
What it usually means
Meta allows one song or one use of someone’s audio per reel.
What to do
Pick the one track you want. Fix 1

Facebook · From the guide: Facebook Reel Music Not Working or Blocked? How to Add Music and Fix It
You’re temporarily restricted
What it usually means
Some features are switched off for a set time because of strikes.
What to do
Check what and until when in Profile status. Fix 1

Facebook · From the guide: Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do
You can’t post right now / You can’t comment right now
What it usually means
A content-creation restriction (seven or more strikes) or a feature restriction.
What to do
Check the end date. Fix 3

Facebook · From the guide: Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do
You’re temporarily blocked
What it usually means
A short spam limit on one feature, not a strike.
What to do
Stop and wait. Fix 4

Facebook · From the guide: Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do
It looks like you were misusing this feature by going too fast
What it usually means
The same spam limit, triggered by doing something quickly or repeatedly.
What to do
Slow down. Fix 4

Facebook · From the guide: Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do
Your post goes against our Community Standards
What it usually means
Content was removed, and Meta may have added a strike.
What to do
Read the rule, and ask for a review if you disagree. See Facebook removed your post.

Facebook · From the guide: Facebook Jail: Restricted From Posting or Commenting? How Long It Lasts and What to Do
Session expired. Please log in again.
What it usually means
Facebook no longer has a valid login for this browser or app.
What to do
Log in again. If it keeps happening, start with Fix 1, then Fix 2.

Facebook · From the guide: Facebook “Session Expired” or Keeps Logging You Out? How to Stay Logged In
The password you entered is incorrect
What it usually means
After a sudden logout, this can mean someone changed your password.
What to do
Follow Facebook hacked.

Facebook · From the guide: Facebook “Session Expired” or Keeps Logging You Out? How to Stay Logged In
Email about a password, email or phone change you didn’t make
What it usually means
A sign of a hacked account, according to Meta.
What to do
Follow Facebook hacked.

Facebook · From the guide: Facebook “Session Expired” or Keeps Logging You Out? How to Stay Logged In
Sorry, something went wrong. We’re working on getting this fixed as soon as we can.
What it usually means
Facebook’s general error. Often a temporary problem on Facebook’s side.
What to do
Wait a minute and retry. Fix 1

Facebook · From the guide: “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It
Something went wrong. Please try again.
What it usually means
A request failed, often because of the connection or the app.
What to do
Check the connection and update the app. Fix 2

Facebook · From the guide: “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It
Your request couldn’t be processed
What it usually means
Facebook couldn’t complete one action, such as a login, post or settings change.
What to do
Use the fix for where you saw it: login, posting or one feature.

Facebook · From the guide: “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It
An error occurred while processing your request
What it usually means
Similar to the above, often in a browser.
What to do
Try a private window, then clear cookies. Fix 3

Facebook · From the guide: “Sorry, Something Went Wrong” on Facebook? What It Means and How to Fix It
Crossed-out speaker icon on the video
What it usually means
The video is muted in Facebook.
What to do
Tap it. Fix 1

Facebook · From the guide: Facebook Videos or Reels Have No Sound? How to Get the Audio Back
Orange showing on the iPhone Ring/Silent switch
What it usually means
Silent mode is on.
What to do
Flip the switch. Fix 2

Facebook · From the guide: Facebook Videos or Reels Have No Sound? How to Get the Audio Back
Crossed-out speaker on the browser tab
What it usually means
The tab is muted.
What to do
Unmute the tab. Fix 6

Facebook · From the guide: Facebook Videos or Reels Have No Sound? How to Get the Audio Back
This video is unavailable
What it usually means
The video was removed, made private, or isn’t available where you are.
What to do
Nothing to fix on your side. Details

Facebook · From the guide: Facebook Videos or Reels Not Playing? Fix Buffering, Black Screens and Frozen Videos
Something went wrong. Tap to retry.
What it usually means
The video didn’t load, usually because of the connection.
What to do
Check the connection. Fix 1

Facebook · From the guide: Facebook Videos or Reels Not Playing? Fix Buffering, Black Screens and Frozen Videos
No internet connection
What it usually means
Facebook can’t reach its servers.
What to do
Switch networks and check data settings. Fix 1

Facebook · From the guide: Facebook Videos or Reels Not Playing? Fix Buffering, Black Screens and Frozen Videos

Pinterest error messages (23)

139: Item links don’t match the verified domain
What it usually means
File failure. Product links aren’t on your claimed website.
What to do
Correct or remove links that aren’t on your claimed domain.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
140: Merchant domain isn’t claimed
What it usually means
File failure.
What to do
Claim and verify your website.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
143: XML file is formatted incorrectly
What it usually means
File failure.
What to do
Fix missing end tags, invalid characters and similar errors.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
103: Required column headers are missing
What it usually means
File failure.
What to do
Include all required headers.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
152: Data source not validated; too few lines
What it usually means
File failure.
What to do
Make sure Pinterest’s crawler can reach your site, and the file has a header row and at least one product.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
100: Pinterest couldn’t download the data source
What it usually means
Failure: Pinterest couldn’t fetch your file.
What to do
Check the URL and any password, then try again.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
105 / 106 / 107 / 110 / 111: ID, title, description, link or image_link missing
What it usually means
Product failure: those items won’t publish.
What to do
Add the missing field or delete those items.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
112: Availability missing
What it usually means
Product failure.
What to do
Use “in stock”, “out of stock” or “preorder”, or delete the items.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
113 / 151: Price missing or badly formatted
What it usually means
Product failure.
What to do
Enter a price for every item using ISO 4217 currency format, or delete them.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
104: image_link formatted incorrectly
What it usually means
Product failure.
What to do
Start each image URL with http:// or https:// and make sure it works.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
1001 / 1007: Image files not found or invalid
What it usually means
Product failure.
What to do
Upload new image files and update image_link (or additional_image_link).

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
142: Item link is too long
What it usually means
Product failure.
What to do
Keep links to 511 characters or fewer.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
178: item_group_id is too long
What it usually means
Product failure.
What to do
Keep it to 127 characters or fewer.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
123: Duplicate items found
What it usually means
Several items share one item ID.
What to do
Remove or correct the duplicates.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
4023 / 4042: Items don’t meet Merchant Guidelines
What it usually means
Product failure.
What to do
Remove those items from the feed.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
4057 / 4058 / 4059: Shopify items not published
What it usually means
4057 and 4058 are warnings and 4059 is a failure, but in all three the items aren’t published: they’re not active or available to the Pinterest sales channel, not available to the online store, or not translated into the default language.
What to do
Fix them in Shopify. Pinterest says Shopify Lite users must upgrade to Basic for 4058.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
1008: Technical difficulties
What it usually means
Pinterest couldn’t ingest the item.
What to do
Wait 24 hours for the next ingestion.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
125 / 182: Sale price problems
What it usually means
Warning: sale_price is higher than price, or much lower.
What to do
Make sale_price lower than price, and check the values.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
157 / 126 / 158: Google product category missing or incomplete
What it usually means
Warning: may reduce visibility.
What to do
Use all applicable levels from your region’s Google product category taxonomy.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
179: GTIN formatted incorrectly
What it usually means
Warning.
What to do
Use 8, 12, 13 or 14 digits, without dashes.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
171: Items not published because adult is “true”
What it usually means
Warning.
What to do
Set non-adult items to “false”.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
1013: Product count changed significantly
What it usually means
File warning.
What to do
Check all your products are included.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained
2: Ingestion ended early; no changes
What it usually means
File warning: nothing changed since the last update.
What to do
Update the data source.

Pinterest · From the guide: Pinterest Catalog Errors and Products Not Showing: Data Source Error Codes Explained

Discord error messages (11)

Friend Request Failed
What it usually means
Discord says the person isn’t accepting friend requests (their Friend Requests setting doesn’t allow you).
What to do
Ask them to add you instead.

Discord · From the guide: Discord “Friend Request Failed” or “Hm, Didn’t Work”? How to Add Friends
Hm, didn’t work. Double check that the username is correct.
What it usually means
The username was typed or pasted incorrectly.
What to do
Enter the exact username, or ask them to send you a request.

Discord · From the guide: Discord “Friend Request Failed” or “Hm, Didn’t Work”? How to Add Friends
Invalid phone number
What it usually means
Discord doesn’t accept VoIP, burner or landline numbers.
What to do
Use a valid mobile number and re-enter it. If it keeps failing, contact support.

Discord · From the guide: Discord “Verification Required”: Verify Your Phone or Email, and Fix Code Errors
Rate limit, or number recently used
What it usually means
Too many attempts, or the number was used recently.
What to do
Discord says wait 24–48 hours before trying again. See rate limited.

Discord · From the guide: Discord “Verification Required”: Verify Your Phone or Email, and Fix Code Errors
Number linked to an existing account
What it usually means
The number is already on another Discord account.
What to do
Remove it from that account first.

Discord · From the guide: Discord “Verification Required”: Verify Your Phone or Email, and Fix Code Errors
Captcha won’t complete
What it usually means
The security check failed.
What to do
Discord says contact support.

Discord · From the guide: Discord “Verification Required”: Verify Your Phone or Email, and Fix Code Errors
RTC Connecting
What it usually means
Discord says this generally means something on your end is interfering, such as a firewall or VPN.
What to do
Work through the fixes below in order.

Discord · From the guide: Discord Stuck on “RTC Connecting”, “No Route” or “ICE Checking”? Fix Voice Errors
No Route
What it usually means
Same: interference on your end (firewall, VPN or network).
What to do
Start with Fix 1.

Discord · From the guide: Discord Stuck on “RTC Connecting”, “No Route” or “ICE Checking”? Fix Voice Errors
ICE Checking
What it usually means
Same: interference on your end.
What to do
Check your firewall and VPN.

Discord · From the guide: Discord Stuck on “RTC Connecting”, “No Route” or “ICE Checking”? Fix Voice Errors
Connecting
What it usually means
Same: interference on your end.
What to do
Restart your network, then check your firewall and VPN.

Discord · From the guide: Discord Stuck on “RTC Connecting”, “No Route” or “ICE Checking”? Fix Voice Errors
Waiting for Voice Server
What it usually means
Rare. Discord says it suggests trouble with one of its servers, generally broad service issues.
What to do
Check Discord’s status page and wait. See Discord’s side.

Discord · From the guide: Discord Stuck on “RTC Connecting”, “No Route” or “ICE Checking”? Fix Voice Errors

Messenger error messages (11)

Waiting for this message. This may take a while.
What it usually means
Meta says an encrypted message is delayed; the sender’s phone needs to be online to help yours decrypt it.
What to do
Ask them to open Messenger on their phone, and both update the app (details).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
This message was sent before this device was added to this conversation. This message cannot be delivered.
What it usually means
Meta says the message was sent before this device joined the encrypted chat.
What to do
Ask the sender to resend it (details).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
We don’t currently support sharing all file types in chats
What it usually means
Meta says the file type isn’t supported, or the file may be malicious (for example, files that install software).
What to do
Send it as a photo, video, audio or text file instead (file types).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
Certain file types aren’t accepted
What it usually means
Meta says Messenger blocked a file it doesn’t support or suspects is malicious.
What to do
Don’t try to open it another way; ask the sender for a safe format (file types).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
Couldn’t send
What it usually means
The message failed to leave your device — usually a connection or app issue.
What to do
Check your connection, then tap the message to retry (Fix 3).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
Failed to send / Message could not be sent
What it usually means
Similar to “Couldn’t send”; sometimes caused by a limit on the conversation or your account.
What to do
Retry after fixing your connection; if it continues, check for an account limit.

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
Sent (but not delivered)
What it usually means
Your message left your phone but hasn’t reached the other person yet.
What to do
Wait, or check if they can receive messages (Fix 7).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
You can’t send messages right now / You’re temporarily blocked
What it usually means
A temporary block on your account. Meta says this can happen after sending a lot of messages recently, or messages that go against its Community Standards.
What to do
Wait for the limit to end and check any notice Facebook shows you (Fix 8).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
This person isn’t receiving messages right now
What it usually means
Reported wording; may mean the person has limited who can message them, has restricted or blocked you, or their account is unavailable.
What to do
You can’t override this. If it’s important, reach them another way (Fix 7).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
This person is unavailable on Messenger
What it usually means
Reported wording; may mean the account has been deactivated or deleted, or you can no longer message it.
What to do
Check whether their profile still exists; there’s no fix on your side.

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It
Waiting for network / Connecting…
What it usually means
Messenger can’t reach the internet.
What to do
Fix your connection (Fix 1).

Messenger · From the guide: Messenger Not Sending Messages? What Each Status Means and How to Fix It

YouTube error messages (7)

There was a problem with the server [400]
What it usually means
Not listed on YouTube’s official error page. "400" is the standard code for a bad request — usually caused by damaged cookies or cache, an extension, wrong time settings or a network tool.
What to do
Follow the fixes on this page in order, starting with Fix 1.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It
An error has occurred.
What it usually means
One of the general errors listed by YouTube. Often a connection or temporary playback problem.
What to do
Reload, check your connection and restart the app or browser.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It
Playback error. Tap to retry.
What it usually means
The video couldn’t start or keep playing, often because of the connection.
What to do
Tap to retry, lower the quality, or switch networks.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It
Connection to server lost.
What it usually means
Your device lost its connection to YouTube.
What to do
Check Wi-Fi or mobile data, then reload.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It
This video is unavailable.
What it usually means
The video may be private, removed or restricted where you are. This is usually not a fault you can fix.
What to do
Check you’re signed in to the right account; otherwise try another video.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It
Something went wrong. Tap to retry.
What it usually means
A general app error.
What to do
Tap retry, then close and reopen the app.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It
Error loading the page, please try again.
What it usually means
A page (home, comments or search) couldn’t load.
What to do
Refresh, check your connection, then clear cache.

YouTube · From the guide: YouTube "There Was a Problem With the Server [400]"? How to Fix It

X (Twitter) error messages (5)

Locked out!
What it usually means
Too many login attempts. X’s help says these locks clear on their own after about an hour.
What to do
Wait, and don’t request more resets while you wait (Fix 3).

X (Twitter) · From the guide: Can’t Log In to X (Twitter)? Find Your Exact Problem and Fix It
Could not log you in now. Please try again later.
What it usually means
Reported by users when X temporarily refuses a login, for example after repeated attempts or during a temporary problem. Not explained in X’s help pages that we were able to read.
What to do
Stop, wait, then try once. If it persists, use the sign-in help form (external site, opens in a new tab).

X (Twitter) · From the guide: Can’t Log In to X (Twitter)? Find Your Exact Problem and Fix It
Your account is locked / limited
What it usually means
X suspects your account is compromised or broke the X Rules or Terms of Service.
What to do
Complete the code or reCAPTCHA check (Fix 4); appeal if you think it’s wrong.

X (Twitter) · From the guide: Can’t Log In to X (Twitter)? Find Your Exact Problem and Fix It
Your account is suspended
What it usually means
A suspension is different from a lock or limit: X has restricted the account for breaking its rules, and an unlock code or reCAPTCHA won’t lift it.
What to do
Read the notice, then use X’s appeal form (external site, opens in a new tab) if you think it’s a mistake. Don’t create a new account to get around it.

X (Twitter) · From the guide: Can’t Log In to X (Twitter)? Find Your Exact Problem and Fix It
Something went wrong. Try reloading.
What it usually means
Wording reported by users rather than documented by X. It appears to be a general error, often linked to a connection or temporary app problem rather than a login decision.
What to do
Reload, check your connection, update the app, or try x.com in a browser (Fix 6).

X (Twitter) · From the guide: Can’t Log In to X (Twitter)? Find Your Exact Problem and Fix It

Instagram error messages (4)

Try again later
What it usually means
Meta says you may see this when using Instagram if inauthentic activity is detected on your account.
What to do
If you can log in, secure the account (Fix 5). If comments or shares you didn’t make are appearing, Meta says your password may be compromised.

Instagram · From the guide: Instagram Account Hacked? How to Try to Get It Back, Step by Step
Couldn’t refresh feed
What it usually means
Instagram couldn’t load new posts. This is usually a connection problem, a temporary issue on Instagram’s side, or an outdated app — not a crash.
What to do
Switch between Wi-Fi and mobile data, turn off any VPN, update the app (Fix 2) and try again later if others see it too.

Instagram · From the guide: Instagram Keeps Crashing? How to Fix It on iPhone and Android
Instagram keeps stopping
What it usually means
Android’s message when an app crashes repeatedly.
What to do
Force stop the app (Fix 1), update it, then clear its cache (Fix 5).

Instagram · From the guide: Instagram Keeps Crashing? How to Fix It on iPhone and Android
Something went wrong
What it usually means
A general error that can mean a connection problem, a temporary server issue or a problem with your session.
What to do
Close and reopen the app, check your connection, and update Instagram.

Instagram · From the guide: Instagram Keeps Crashing? How to Fix It on iPhone and Android

Twitch error messages (4)

Error 1000 (Not Supported)
What it usually means
Your browser or app can’t play the video: an outdated browser, an extension, or the stream isn’t available in your region.
What to do
Update your browser, disable ad blockers or try an incognito window with extensions off, and check the stream is available where you are.

Twitch · From the guide: Twitch Not Working? Streams Not Loading, Buffering and Every Twitch Fix
Error 2000 (network)
What it usually means
Your connection isn’t strong or stable enough, or a router or extension is getting in the way.
What to do
Check your speed, restart your modem and router (30 seconds unplugged), set quality to Auto, and disable extensions including ad blockers.

Twitch · From the guide: Twitch Not Working? Streams Not Loading, Buffering and Every Twitch Fix
Error 3000 (Decode Error)
What it usually means
Your device is struggling to decode the video: an outdated browser, hardware acceleration or extensions.
What to do
Update your browser, turn hardware acceleration off (Chrome: Settings > System; Firefox: Settings > General > Performance), update your graphics drivers, restart the browser and disable extensions.

Twitch · From the guide: Twitch Not Working? Streams Not Loading, Buffering and Every Twitch Fix
Error 7005 (DRM Error)
What it usually means
Your browser’s protected-content (DRM) settings are blocking the video.
What to do
Enable DRM: in Chrome, “Sites can play protected content” and “Sites can use identifiers to play protected content”; in Firefox, “Play DRM-controlled content”; in Edge, “Allow sites to play protected content”. Or try another device, and disable extensions.

Twitch · From the guide: Twitch Not Working? Streams Not Loading, Buffering and Every Twitch Fix

General (any app) error messages (3)

Your account will be permanently disabled within 24 hours. Verify now.
What it usually means
An example of a phishing message designed to rush you into a fake login page.
What to do
Don’t click. Open the app yourself and check your notifications and account alerts.

General (any app) · From the guide: Account Recovery Scams: How to Spot Fake “Meta Support”
I sent a code to your number by mistake, can you send it back?
What it usually means
An example of the code-forwarding trick, often sent from a friend’s hacked account.
What to do
Don’t send it. Contact your friend another way to warn them.

General (any app) · From the guide: Account Recovery Scams: How to Spot Fake “Meta Support”
Meta Support: we can restore your account, contact us on WhatsApp
What it usually means
An example of a fake support account. Real support doesn’t contact you this way.
What to do
Report and block. Use the official routes in Fix 1.

General (any app) · From the guide: Account Recovery Scams: How to Spot Fake “Meta Support”

TikTok error messages (3)

No internet connection
What it usually means
TikTok couldn’t reach its servers. Your connection may be weak, filtered, restricted by a data-saving setting or interrupted by a VPN — or TikTok may be having a temporary problem.
What to do
Switch networks (Fix 4), check data-saving and VPN settings (Fix 5), then restart the app.

TikTok · From the guide: TikTok Not Working or Videos Not Loading? How to Fix It
No network connection
What it usually means
Usually the same as "No internet connection": TikTok can’t connect.
What to do
Follow the same steps, then clear the cache (Fix 6).

TikTok · From the guide: TikTok Not Working or Videos Not Loading? How to Fix It
Black screen or endless loading circle
What it usually means
The video couldn’t download fast enough or the cache is damaged.
What to do
Update the app (Fix 1) and clear the cache.

TikTok · From the guide: TikTok Not Working or Videos Not Loading? How to Fix It

Reddit error messages (1)

You’re doing that too much…
What it usually means
Reddit says there’s a limit to how often you can post and comment in a community, to prevent spam. New accounts with little karma, and people new to spam-sensitive communities, may hit it.
What to do
Earn a little karma by commenting in that community, then try again (Fix 3). Reddit says Premium won’t help.

Reddit · From the guide: Can’t See Your Reddit Post? Sorting, Removed Posts, Spam Filters, Editing and Formatting

Questions about the decoder

Why doesn’t my error match the wording exactly?

Apps change their wording between versions, languages and regions. Type the part you’re sure of, such as “something went wrong” or “action blocked”, and match the meaning rather than every word.

Is the decoder sending my error message anywhere?

No. The decoder runs entirely in your browser. What you type isn’t sent to us or anyone else, and it isn’t saved.

Can SocialAppFix fix the error on my account?

No. We can’t see or change any account. The decoder explains what a message usually means and points to the fixes and official routes that apply.

Where do these explanations come from?

Each one sits in one of our troubleshooting guides, which are based on the platforms’ own help pages. Follow the guide link under any message for the full steps and sources.

My error isn’t listed. What now?

Search our guides for the app and problem, or answer a few questions in the Fix Finder. If you think we should cover the message, email us the exact wording and the app.

Maintained by Michael Michael. See our editorial policy for how guides are researched and checked.

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