Is it down or just me? Check 13 popular social media apps
When an app stops working, the first question is whether it’s down for everyone or just you, because that decides the fix. Pick your app and answer five quick tests (about a minute) to find out where the problem most likely is. You’ll also see the next step and any official status page the app has. It covers 13 apps.
2 Run the quick tests (skip any you can’t do)
- Nothing you answer is sent or saved.
- No fake “live status”: just the tests that tell you where the problem is.
- Status links only where the app’s own company publishes them.
The five tests, and how to read them
- Does the app show a message about your account? For example restricted, suspended, locked, or a security check.
- Do other apps and websites load on this connection? Open a news or search website on the same Wi-Fi or mobile data (not another app from the same company, as they can go down together).
- Does the app work on a different network? Switch from Wi-Fi to mobile data, or the other way round.
- Does it work on another device or in a web browser? A second phone, a computer, or a private browser window.
- Are other people having the same problem right now? Ask friends or family, or look at a news site. Outage-report sites are a signal, not official confirmation.
| If… | It’s most likely | First step |
|---|---|---|
| The app shows a message about your account | Most likely an account issue, not an outage | Read the message carefully and follow the app’s own steps in it. |
| Nothing else loads on your connection either | Most likely your internet connection | Turn Wi-Fi off and on, or switch to mobile data. |
| It works on another network | Most likely the network you were on | Restart the router, or turn off any VPN or ad blocker and try again. |
| It works on another device or in a browser | Most likely your phone, app or browser | Update the app and restart your phone. |
| It fails everywhere and others report it too | Probably an outage on the app’s side | Wait and try again later. |
| It fails everywhere, but nobody else seems affected | Not clear yet: it may be your account, or an outage just starting | Our tip: wait 15 to 30 minutes and try again, as outages often take a while to show up in reports. |
Our note: these rules are our own, based on the self-tests in our Facebook and TikTok guides. They point to the most likely cause, not a certainty.
Official status pages for social media apps
We looked through the official help pages we’ve read for each app. Out of 13 apps, 2 point to a public status page for the app, 4 (Meta’s apps) have one that covers business products only, 2 mention a status page in their help, and for 5 we haven’t found one.
| App | Status page | Link | What the official source says | Our guide |
|---|---|---|---|---|
| Business products only | metastatus.com | Meta’s status page covers Meta business products (such as Ads Manager and the WhatsApp Business API), not the everyday Facebook app. A green light there doesn’t prove Facebook is working for everyone. (Source: Meta) | Facebook not working | |
| Business products only | metastatus.com | Meta’s status page covers Meta business products, not the everyday Instagram app. (Source: Meta) | Instagram keeps crashing | |
| TikTok | None found | – | We haven’t found an official TikTok status page. Use the tests on this page. | TikTok not working |
| YouTube | None found | – | We haven’t found an official status page for the YouTube app. Use the tests on this page. | Videos not playing |
| X (Twitter) | Official status page | status.twitterstat.us | X’s help page about limits says that when it reduces limits during heavy use, it posts an update on its status site, status.twitterstat.us. (Source: X Help Center) | App not working on iPhone |
| Business products only | metastatus.com | Meta’s status page covers business products such as the WhatsApp Business API, not the everyday WhatsApp app. (Source: Meta) | Not connecting | |
| Messenger | Business products only | metastatus.com | Meta’s status page covers Meta business products, not the everyday Messenger app. (Source: Meta) | Not working or crashing |
| Snapchat | Mentioned in help | – | Snapchat says that if it’s having server problems, it updates its system status with more information. (Source: Snapchat Support) | Not working |
| Discord | Mentioned in help | – | Discord’s Troubleshooting Guide says to check its Status page if you can’t connect. (Source: Discord Support) | Discord not working |
| Official status page | redditstatus.com | Reddit’s help says to check redditstatus.com for incidents. (Source: Reddit) | Post not showing | |
| Twitch | None found | – | We haven’t found an official Twitch status page in its help. Use the tests on this page. | Twitch not working |
| Telegram | None found | – | We haven’t found an official Telegram status page. Use the tests on this page. | Telegram not working |
| None found | – | We haven’t found an official Pinterest status page. Use the tests on this page. | Pinterest not working |
Sources checked October–November 2026. You’re welcome to cite this table with a link to this page. It’s also free to download as open data.
Questions about app outages
Does this page check the app’s servers?
No. A web page can’t reliably test an app’s servers from your browser, and a count of outage reports isn’t official confirmation. Instead, the five tests on this page show where the problem is for you, which is what decides the fix.
Is there an official Facebook or Instagram status page?
Not one we’ve found for the everyday apps. Meta runs metastatus.com, but Meta describes it as the status page for Meta business products such as Ads Manager and the WhatsApp Business API.
Should I reinstall the app if it’s down?
No. During an outage, reinstalling or logging out won’t help and can leave you signed out until the app comes back. Wait and try again later.
Are outage-report websites reliable?
They show how many people are reporting problems, which is a useful signal. But they aren’t run by the apps, so treat a spike as a hint, not proof.
The app works for my friends but not for me. What now?
Then it isn’t down. Use the network and device tests to narrow it down, then follow our guide for your app. If the app shows a message about your account, use the Account Recovery Wizard.
Maintained by Michael Michael. See our editorial policy.
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