Quick answer
Create one in your settings in the app you’re using > Meta Account Settings > Login and security > Passkey > Create passkey (or accept the prompt when you sign in). To log in, choose Use Passkey. If it won’t work, update the app and check your device: Meta lists iPhone 8+ on iOS 16+ with iCloud and two-factor on, Android 9+ with a screen lock, Windows 10+ or macOS Ventura+, and Chrome or Edge 109+ or Safari 16+. Turn on your screen lock, Bluetooth (to use your phone for a computer login) and iCloud Keychain on Apple devices, and don’t use Incognito mode. Never create a passkey on a shared or public device.
Does this match what you see?
- There’s no Passkey option, or creating one fails.
- Use Passkey doesn’t work on a computer.
- You see a QR code when logging in on a new device.
- Facebook says you’re required to create a passkey.
- You want to remove an old passkey.
iPhone & iPadAndroidComputer (browser)
From Meta’s passkeys help page. Meta says passkey availability varies by app, device and browser, and passkeys may not be available to everyone yet. Meta Passkeys work across Facebook, Messenger, Instagram and Meta AI, but not WhatsApp.
Why this happens: the possible causes
Why a passkey might not set up or work, based on Meta’s checklist.
| What you see | Possible cause | Do this |
|---|---|---|
| No Passkey option | May not be available on your app, device or browser yet | Check requirements |
| Creating it fails | Old app, OS or browser; no screen lock; Incognito | Checklist |
| Phone won’t sign in to the computer | Bluetooth off on one device | Turn on Bluetooth |
| WhatsApp passkey won’t log in to Facebook | WhatsApp and Meta passkeys are separate | Create a Meta passkey |
- Your device or browser isn’t eligiblePossible
Meta lists minimum versions for iPhone, Android, Windows, macOS and browsers.
- A setting is offPossible
Meta’s checklist includes a device screen lock, Bluetooth for phone-to-computer sign-in and iCloud Keychain on Apple devices.
Try these 60-second checks first
- Update the Facebook app.
- Turn on your device’s screen lock.
- Leave Incognito / private mode.
- Use your own device, not a shared one.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Create a passkey
Meta says you may be prompted to create a passkey when you sign in, or you can set one up yourself.
- Go to your settings in the app you’re using.
- Tap or click Meta Account Settings, then Login and security.
- Tap or click Passkey, then Create passkey, and follow the prompts.
Meta says it may automatically upgrade saved logins to a passkey when you sign in with password autofill. That doesn’t change how you log in; to stop it, turn off Allow Automatic Passkey Upgrades in your device’s password settings. You can have up to 5 passkeys per Meta Account.
Did it work? Your passkey is listed under Passkey, with its email or phone, where it’s stored and the date.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Fix 2: Log in with your passkey (and the QR code)
Your passkey uses the same fingerprint, face scan or screen lock you use to unlock your device.
- On the login screen, click Use Passkey, or choose your passkey from the autofill list.
- Confirm with your fingerprint, face or screen lock.
- On a new device, such as a guest computer, you may see a QR code. Scan it with your phone to sign in. Turn on Bluetooth on both devices.
Meta describes two types: synced passkeys, available on any device signed into a cloud service like iCloud Keychain or Google Password Manager, and device-bound passkeys, which stay on the device they were created on.
Did it work? You’re logged in without typing a password.
Did Fix 2 solve it?
Great, you fixed it with Fix 2. Tell us it worked, or bookmark this page in case it happens again.
Fix 3: Passkey won’t set up or work? Meta’s checklist
Meta says to use the latest app, an eligible device and the latest operating system and browser.
- Update the Facebook app.
- Check your device: iPhone 8 or later on iOS 16+, with iCloud and two-factor authentication on; Android 9+ with a device lock; Windows 10 or later, or macOS Ventura or later.
- Check your browser: Chrome 109+, Safari 16+ or Edge 109+.
- Turn on your device screen lock.
- Using your phone to sign in on a computer? Turn on Bluetooth.
- On iPhone, iPad and other Apple devices, turn on iCloud Keychain.
- Leave Incognito or private mode: Meta says you may be unable to create or use passkeys there.
- Remember WhatsApp passkeys can’t be used for Facebook, and Meta passkeys can’t log in to WhatsApp.
Still no Passkey option? Meta says passkeys may not be available for everyone yet. Our advice: turn on two-factor authentication in the meantime.
Did it work? You can create or use your passkey.
Did Fix 3 solve it?
Great, you fixed it with Fix 3. Tell us it worked, or bookmark this page in case it happens again.
Fix 4: Remove a passkey (read this first)
Meta says removing a passkey is permanent, and if your account needs a passkey for Advanced Protection, removing it may lock you out until you create a new one.
- Go to your settings in the app you’re using > Meta Account Settings > Login and security > Passkey.
- Tap Remove next to the passkey.
- Re-enter your password or a one-time passcode if asked.
- Also delete it from your device or password manager if needed: Meta says that’s a separate step.
If your account doesn’t require a passkey, Meta says you go back to other sign-in methods, like your password.
Did it work? The passkey no longer appears in your list.
Did Fix 4 solve it?
Great, you fixed it with Fix 4. Tell us it worked, or bookmark this page in case it happens again.
Fix 5: Required to have a passkey? Advanced Protection
Meta’s passkeys page says accounts enrolled in Advanced Protection are required to create a passkey, and that if you don’t, you’ll be locked out until you create one.
- Create a passkey on your own phone or computer (Fix 1).
- Learn who Advanced Protection applies to and how to turn it on: see Facebook Advanced Protection.
Meta’s Advanced Protection page words this differently: it says required accounts need either two-factor authentication or a passkey. If Facebook asks you for a passkey, follow what the app shows.
Did it work? You have a passkey and can log in.
Did Fix 5 solve it?
Great, you fixed it with Fix 5. Tell us it worked, or bookmark this page in case it happens again.
How to know it worked
- Your passkey appears under Login and security > Passkey.
- You can log in with Use Passkey.
Still not working? Your next steps
- Locked out? See can’t log in to Facebook.
- Not getting login codes? See login code not received.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
What is a Facebook passkey?
A way to log in with your fingerprint, face scan or device screen lock instead of a password. Meta says passkeys can’t be stolen, shared, guessed or reused, and your biometric data stays on your device.
Why can’t I create a passkey on Facebook?
Meta says availability varies by app, device and browser. Check you have the latest app, iOS 16+ or Android 9+, Windows 10+ or macOS Ventura+, a supported browser, a screen lock, and that you’re not in Incognito mode.
Can I use my WhatsApp passkey for Facebook?
No. Meta says WhatsApp passkeys can’t be used to log in to other Meta apps, and Meta passkeys can’t log in to WhatsApp.
How many passkeys can I have?
Meta says you can create up to 5 passkeys per Meta Account.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
- About Meta passkeys (external site, opens in a new tab)
- Advanced Protection on Facebook (external site, opens in a new tab)
Last reviewed 22 October 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 20 January 2027. How we write and review guides.
What changed
- 22 October 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Meta or Facebook. We never ask for passwords, login codes or payment to fix an account.