Snapchat troubleshooting guides
Troubleshooting guides for Snapchat.
New and recently updated
App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Snapchat Not Working or Keeps Crashing? How to Fix It Features that won’t load or respond, the app crashing or not opening, and how to report a bug to Snapchat.
- Snap Camera Not Working? It’s No Longer Available: How to Uninstall It and Fix Your Webcam Snap Camera is no longer available: uninstalling on Mac and Windows, quitting it when it won’t uninstall, switching your webcam back, and the alternatives.
- Snapchat for Web Not Working? Fixes for Access, Calls, Audio and Video Can’t access web.snapchat.com, logged out on another computer, others can’t hear or see you, or you can’t hear them.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Can’t Create a Snapchat Account? Sign-Up Steps and SS06, SS07, SS18 Errors How to sign up for Snapchat, and why SS06, SS07 or SS18 errors stop you creating an account on some devices.
- Can’t Log In to Snapchat? Locked, Disabled, Forgotten Password or Username Login error codes (SS01–SS10, C02A, C14A), locked and temporarily disabled accounts, the 48-hour wait, reactivating within 30 days, forgotten passwords and usernames, and hacked accounts.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- How to Block Someone on Snapchat (and What Happens When You Do) Block from the Chat screen in a few taps, what blocking hides (Snaps, Chats, Stories, Snap Map), group chats, unblocking, and reporting.
- Snapchat Hacked? Signs Your Account Is Compromised and What to Do Signs someone else is using your Snapchat, changing your password, checking your email and number, ending unknown sessions, and getting help.
- How to Hide Your Location on Snap Map (Ghost Mode) Turn on Ghost Mode, choose which friends see your location, pause Now Playing, and why you can’t switch Snap Map off completely.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Snapchat Account Locked? Temporary vs Permanent Locks, Appeals and SS06, SS07, SS18 Errors Temporary and permanent locks, unlocking at accounts.snapchat.com, appealing in the app, device bans (SS06, SS07, SS18), third-party app locks, and downloading your data.
- How to Delete or Deactivate Your Snapchat Account (and What Happens Next) Delete through the accounts portal, the 30-day deactivation window, reactivating, downloading your data first, and what Snapchat keeps.
Messages & Messenger
Messages not sending, delivering or loading.
- Can’t Add Friends on Snapchat? 4 Reasons and What to Do Connection check, then Snapchat’s four causes: blocked, deleted account, too many friends, or adding friends too quickly.
- Snapchat Snaps Not Sending or Loading? How to Fix It Snaps that won’t send or load: update (on both phones), connection, clearing Snapchat’s cache on iPhone and Android, and a full restart.
- Snapchat Streak Disappeared? Why It Happened and How to Restore It Why Streaks expire (Chats don’t count), the hourglass warning, missing day counts, group Streaks, and restoring a lost Streak.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
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