Facebook Marketplace Ratings: Can’t Rate, Can’t Remove a Bad Rating, or Rating Dropped

Meta says you can rate a seller or buyer once there’s been a purchase or a Messenger conversation between you, and only in the Facebook app for iPhone or Android.

1. Switch to the Facebook app on iPhone or Android: Meta says ratings can’t be given on facebook.com or in Facebook Lite.
2. Rating a seller: Meta says buyers can rate from their Messenger conversation, or from the item’s listing page. Rate seller appears once you’ve bought something from them or chatted with them in Messenger.
3. Rate a seller in Messenger (Meta’s steps): open the Messenger app, tap Search at the top, search for the person, open your conversation, then tap Rate seller. Choose 1 to 5 stars (1 very poor, 2 poor, 3 fair, 4 good, 5 excellent). You can also pick reasons, such as communication or harassing messages, and add details.
4. Rating a buyer: Meta says sellers can rate from the Messenger conversation, or when they mark the listing as sold. Rate buyer appears once the buyer has bought from you or chatted with you in Messenger.

Meta says sellers can also ask buyers to rate them. Meta also lets people rate each other without a completed sale, because a rating may be about behavior.

Meta says sellers can request that buyers rate them, from the Marketplace profile or from a listing. Meta says this isn’t available on computers.

1. Tap Menu (top left; on iPad, bottom right), then Marketplace (under See more if needed).
2. From your Marketplace profile: tap Profile > Marketplace profile, scroll down and tap Request ratings, find the buyer, then tap Send request.
3. From a listing: tap Profile, then below Selling tap Your listings. Scroll to the listing, tap Ask for reviews, then Send request below the buyer’s name.

Meta says ratings may become public once you receive 5 or more eligible ratings, and that where they show depends on the app.

1. If you have fewer than 5 eligible ratings, they may not be public yet.
2. Buyer ratings are only visible in the Facebook app for iPhone or Android, not on a computer or in Lite.
3. Seller ratings show on the seller’s profile on all platforms, except Facebook Lite, where Meta says the rating shows on the product details page.
4. Where to look (Meta’s steps): your own profile: Computer Marketplace > Buying > Marketplace profile; iPhone/Android Marketplace > Marketplace profile > View Marketplace profile at the top; Lite Marketplace > Marketplace profile > your profile photo (top right). Someone else’s: open an item for sale (in Lite, tap the item photo), then click or tap the seller’s name (computer and Lite) or scroll to Seller information > Seller details (iPhone/Android).
5. Your own new rating: Meta says you can view it once you rate the other person back, or 14 days after you receive the rating, whichever comes first. This is to stop people being pressured into changing ratings.

Meta says you can’t change, delete or hide the ratings you receive, to keep the system fair and balanced.

1. Written seller review? Meta says you can report seller reviews that don’t follow its Community Standards or don’t focus on the service you offered, and that it may remove reviews that don’t follow its standards. You can only report a review that includes text and that you didn’t write.
2. Report it (iPhone/Android): Marketplace > Your profile > Marketplace profile, scroll to Seller reviews, tap Options next to the review, then Report review. Computer: Marketplace > Selling > Marketplace profile, then Options next to the review below Seller reviews > Report review.
3. If you had a negative experience on Marketplace, Meta says you can leave them a rating, block them, and report the buyer, seller or listing. See how to report.
4. If you’re concerned about your physical safety, theft or fraud, Meta says to contact your local law enforcement.
5. Your overall rating is the average of all your eligible ratings, so (our note) one low rating counts for less as you get more.

Meta has time limits on editing ratings, to stop people being pressured into changing them.

1. Change it: Meta says you can change a rating you gave until the other person submits their rating, or for 14 days, whichever comes first.
2. Delete it: Meta says you have up to 14 days. After that, you can’t delete it or create a new rating for that listing.
3. If you delete a rating, Meta says you can’t create a new one for that listing.

Meta lists two reasons your ratings may drop.

1. Meta changes the way it collects and shows ratings.
2. A buyer or seller who rated you deleted their account: Meta says that account’s rating data is deleted too.

Meta says your overall rating is the sum of your star ratings divided by the number of ratings, and may include both buyer and seller ratings.