Discord troubleshooting guides
Troubleshooting guides for Discord.
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Discord Not Working, Won’t Open or Stuck Loading? How to Fix It
Discord not loading, stuck on a grey screen, won’t open or update? Check if it’s down, then Discord’s fixes for Windows, Mac, iPhone and Android.
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App errors & performance
Crashing, freezing, blank screens, "something went wrong" and outages.
- Discord Invite Invalid or Expired? Why You Can’t Join a Server Unknown, expired and invalid invites, case-sensitive codes, the 100-server limit (200 with Nitro), being banned from the server, and membership screening after you join.
- Discord Stuck on “RTC Connecting”, “No Route” or “ICE Checking”? Fix Voice Errors What RTC Connecting, No Route, ICE Checking, Connecting and Waiting for Voice Server mean, and Discord’s fixes: restart your network, firewall and antivirus, VPN, voice region.
Login & access
Passwords, login codes, two-factor and "can’t log in" problems.
- Can’t Log In to Discord? Reset Your Password or Use 2FA Backup Codes Resetting a forgotten password, logging in with a backup code or SMS when you’ve lost your authenticator, finding discord_backup_codes.txt, and setting 2FA up again.
- Discord “You Are Being Rate Limited” or Error 1015: What It Means and How Long to Wait What Discord’s rate limit and Cloudflare Error 1015 mean, why repeated attempts can extend the block, the 24–48 hour phone verification wait, and when to contact support.
- Discord “Verification Required”: Verify Your Phone or Email, and Fix Code Errors Why Discord shows Verification Required, phone verification steps, VoIP and landline numbers not accepted, the 24–48 hour wait, resending the email, and moving a number between accounts.
Hacked & security
Compromised accounts, suspicious logins and recovery scams.
- Discord Account Hacked? Secure It, Remove Authorized Apps and Spot Scams What Discord says to do when your account is compromised: password, MFA, Authorized Apps, a malware scan, reporting, and unauthorized charges. Plus the scams that cause it.
- How to Report or Block Someone on Discord, and What Happens Next Reporting messages and profiles, blocking, contacting server moderators, EU illegal-content reports, Discord’s review times, reporter privacy, and urgent safety help.
Disabled & restricted accounts
Suspensions, restrictions, appeals and account status.
- Discord Account Disabled or Suspended? Check Your Standing and Appeal Finding violations in Account Standing, appealing with “Let us know”, the three possible outcomes, chargeback suspensions (90-day limit), and Digital Services Act rights in the EU.
- Discord Age Verification: Confirm Your Age, Fix a Wrong Result, or Unlock an Age Ban Age assurance on Discord: what triggers it, the four ways to confirm, what Discord and its vendors keep, seeing and retrying your age group, and appealing a minimum-age ban.
- How to Change Your Discord Username, Display Name or Server Nickname Usernames vs display names vs server nicknames, how to change each, Discord’s username rules, the weekly limit, taken usernames, and missing nickname permissions.
- How to Contact Discord Support: Submit a Ticket and Track It Discord’s separate Help Center account, submitting and tracking tickets, emailing support, the right link for billing and appeals, and tips that get a faster answer.
- How to Delete or Disable Your Discord Account (and Undo It Within 15 Days) Disable (a break you can undo any time) vs delete (permanent after 15 days), steps on desktop and mobile, the server-ownership block, what you lose, inactive accounts and deceased users.
- How to Cancel Discord Nitro or a Server Boost, and Get a Refund Cancelling Nitro, Nitro Basic and Server Boosts on desktop and mobile, App Store and Google Play subscriptions, re-subscribing, Discord’s 5-day refund window and what can’t be refunded.
Messages & Messenger
Messages not sending, delivering or loading.
- Discord “Your Message Could Not Be Delivered”: Why Your DM Isn’t Going Through Clyde’s “Your message could not be delivered” error: no shared server, DMs off in the server, membership screening, friends-only DMs, or a block. Plus your own DM settings.
- Discord “Friend Request Failed” or “Hm, Didn’t Work”? How to Add Friends The two add-friend errors and what they mean, adding by username, profile or server, cancelling a pending request, and who can send you requests.
Feed & notifications
Notifications not arriving and feeds that won’t refresh.
Videos & playback
Videos not loading, buffering or showing errors.
- Discord on PS5 or Xbox Not Working? Connect Your Account and Transfer Voice Linking PlayStation Network or Xbox, moving a Discord call to your console, the update and re-link fixes, Xbox privacy settings, party chat limits and game activity not showing.
- Discord Mic Not Working or No Sound? Fix Voice, Camera and Screen Share Your mic isn’t picked up, you can’t hear others, there’s echo, or video and screen share fail. Discord’s checks for devices, permissions, audio subsystem and Hardware Acceleration.
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