Quick answer
Don’t click links or open attachments from unknown sources, even if they seem to come from Facebook or a friend. Meta’s emails only come from fb.com, facebook.com, facebookmail.com, instagram.com, meta.com or metamail.com (or their subdomains), and Meta never asks for your password by email or sends one in an attachment. When in doubt, type www.facebook.com yourself. Report phishing emails to [email protected]. If you think you were phished, change your password and follow hacked account recovery.
Does this match what you see?
- You got an email or message that says it’s from Facebook and asks you to log in or act now.
- A friend sent you a link that doesn’t sound like them.
- You entered your password on a page that may not have been Facebook.
- Friends say they’re getting strange messages from you.
- You’re now following people or Pages you don’t want to follow.
iPhone & iPadAndroidComputer (browser)
From Meta’s phishing help page and its page on keeping your account secure. Meta says phishing can also come by email, text, Instagram direct messages or Messenger.
Why this happens: the possible causes
Meta’s signs that your account may have been phished.
| What you notice (Meta’s list) | Our suggested next step |
|---|---|
| You can’t access your Facebook account | Hacked account recovery |
| Friends get inappropriate messages, videos or images from you | Clean up your account |
| You follow people or Pages you don’t want to | Secure your account |
| Other accounts (email, bank) were also compromised | Secure everything |
- A deceptive linkPossible
Meta says a common phishing attack is a link that looks harmless but leads to a fraudulent site, such as a fake Facebook login page, where your login details are stolen.
- A friend’s account was taken overPossible
Meta says when bad actors take over an account, they sometimes use it to send spam or inappropriate content to friends and family.
Try these 60-second checks first
- Don’t click the link. Open Facebook by typing www.facebook.com yourself.
- Check the sender’s email domain.
- Never share your password with anyone (Meta’s rule). Our advice: the same goes for login codes.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Spot the warning signs (Meta’s list)
Meta says to look for misspelled words, bad grammar or design mistakes, and to pay close attention to certain kinds of message.
- Be wary of threats or urgent demands, such as “Do this now or we’ll close your account.”
- Be wary of requests for money or promises of gifts.
- Be wary of anything asking for passwords, account details or other personal information.
- Be wary of language urging you to click a link, messages from people you don’t personally know, and emails from unfamiliar senders.
- Check the email address or phone number closely. Meta says scammers often use addresses that closely resemble official support accounts.
Meta says its emails only come from fb.com, facebook.com, facebookmail.com, instagram.com, meta.com or metamail.com, or their subdomains (such as support.facebook.com or business.fb.com). Meta also says it will never ask for your username or password by email, send a password to verify in an attachment, or ask for money, payment details or other sensitive information over chat or email. More detail: is this message really from Meta?.
Did it work? You’ve decided whether the message is genuine without clicking anything in it.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Fix 2: Strange link from a friend? Don’t click it
Meta’s example: a post from someone you know says a famous person has died, the link leads to a fake Facebook login page, and scammers then take over your account. Meta says even friends may unknowingly send malicious links or attachments if their account was compromised.
- Don’t click links in posts, messages, emails or texts that seem off, even from a friend or a company you know.
- Our advice: contact your friend another way to check, and point them to Facebook posting spam on its own.
- Report the post or message: see how to report content.
Did it work? You didn’t open the link, and you’ve reported it.
Did Fix 2 solve it?
Great, you fixed it with Fix 2. Tell us it worked, or bookmark this page in case it happens again.
Fix 3: Business Manager partner request? Check who it’s from
Meta says it has seen malicious Business Manager partner requests containing phishing links, sent through a genuine Meta domain (facebookmail.com).
- If you don’t know the person or business in the partner request, don’t click any links.
- Separately, Meta’s general tip for businesses is to use Meta Business Support Home to review account status and support issues.
Did it work? You haven’t clicked links in requests from unknown businesses.
Did Fix 3 solve it?
Great, you fixed it with Fix 3. Tell us it worked, or bookmark this page in case it happens again.
Fix 4: Already clicked or entered your password? Act now
Meta says to protect your account as soon as possible. If you entered your username or password on a malicious link, someone else might be able to log in. Meta also says one phishing click can lead to several accounts being taken over, including email and WhatsApp.
- Report your account as compromised at facebook.com/hacked. Meta says you can do this whether or not you can log in, even if you can still log in but worry someone else can too. See hacked account recovery.
- If you can still log in, reset your password (external site, opens in a new tab) and remove any logins or devices you don’t recognize.
- Review your Activity Log (external site, opens in a new tab) for posts, interactions or connections you didn’t make, and check recent emails sent by Facebook (external site, opens in a new tab) for problems with your account.
- Check your Feed and delete any posts you didn’t make (cleaning up spam).
- Then make it harder next time: turn on two-factor authentication, or create a passkey, which Meta says is less vulnerable to phishing. Meta also says don’t use your Facebook password anywhere else. Meta’s Security Checkup (Accounts Center > Password and security) walks you through these.
Phished outside Facebook too? Meta says: if someone accessed your financial accounts or made payments you didn’t authorize, contact your bank immediately; report phishing emails to [email protected] and your email provider; report suspicious Messenger messages (external site, opens in a new tab); and if you believe a crime was committed, report it to local law enforcement. Our advice: change the password for your email and any account that used the same password.
Did it work? You’ve reported the account as compromised, reset your password and removed unknown devices.
Did Fix 4 solve it?
Great, you fixed it with Fix 4. Tell us it worked, or bookmark this page in case it happens again.
Fix 5: Report phishing to Meta
Meta says to report phishing rather than clicking, and to report links on Facebook that you suspect.
- Report phishing to [email protected], the address Meta gives, and to your email provider.
- Report suspicious posts, profiles or messages on Facebook: see how to report content.
- Don’t forward genuine emails from Meta to other people: Meta says they may contain sensitive information about your account.
Did it work? You’ve reported it.
Did Fix 5 solve it?
Great, you fixed it with Fix 5. Tell us it worked, or bookmark this page in case it happens again.
How to know it worked
- You haven’t clicked the suspicious link, or you’ve secured every account that might be affected.
- Two-factor authentication or a passkey is on.
Still not working? Your next steps
- Locked out? Follow Facebook hacked account recovery.
- Someone offering to “recover” your account for money? See account recovery scams.
- Want stronger protection? See Advanced Protection.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
How do I know if an email is really from Facebook?
Meta says its emails only come from fb.com, facebook.com, facebookmail.com, instagram.com, meta.com or metamail.com, or their subdomains, and that it never asks for your password by email.
Where do I report Facebook phishing emails?
Meta says to report phishing to [email protected], and to report suspicious links on Facebook itself.
What should I do if I clicked a phishing link?
Meta says to report your account as compromised at facebook.com/hacked (even if you can still log in), reset your password, remove unrecognized logins and devices, review your Activity Log, and delete posts you didn’t make. If payments were made, contact your bank.
Can phishing come from a real Facebook email address?
Meta warns that malicious Business Manager partner requests containing phishing links have come through facebookmail.com. Don’t click links in requests from people or businesses you don’t know.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
- Using Security Checkup to add security to your Meta Account (external site, opens in a new tab)
- Keep your Facebook profile secure (external site, opens in a new tab)
- What to do if you’ve been phished on Facebook (external site, opens in a new tab)
- Protect yourself from phishing on Facebook (external site, opens in a new tab)
- About Meta passkeys (external site, opens in a new tab)
Last reviewed 22 October 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 20 January 2027. How we write and review guides.
What changed
- 22 October 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Meta or Facebook. We never ask for passwords, login codes or payment to fix an account.