WhatsApp troubleshooting guides

New and recently updated

• Block and reportNew 29 October 2026
• Backup and restoreNew 29 October 2026
• Calls not workingNew 29 October 2026
• Chat transferNew 29 October 2026
• Media not downloadingNew 29 October 2026
• Account bannedUpdated 29 October 2026

App errors & performance

Crashing, freezing, blank screens, "something went wrong" and outages.

• Wa WhatsApp Backup or Restore Not Working? Stuck Backups, Missing Chats and Errors What not to do if chats are missing, restores still in progress, stuck backups, error messages, Google Account and iCloud fixes, storage, and corrupted backups. WhatsApp·App errors & performance
• Wa WhatsApp Chat Transfer Not Working? Moving Chats to a New Phone Transfer steps for every phone combination, what moves and what doesn’t, and fixes for missing QR codes, WhatsApp already active, a new number, and stuck transfers. WhatsApp·App errors & performance
• Wa WhatsApp Contacts Not Showing? Fix Numbers Instead of Names and Missing Contacts Numbers instead of names, missing contacts or birthdays: contacts permission, resetting sync on Android and iPhone, and international or work (Exchange) contacts. WhatsApp·App errors & performance
• Wa WhatsApp Not Connecting? Fixes for Wi-Fi, Mobile Data and WhatsApp Web Check your connection, then fix data saver, roaming, Background App Refresh, APN settings, office Wi-Fi and WhatsApp Web’s “Computer not connected”. WhatsApp·App errors & performance

Login & access

Passwords, login codes, two-factor and "can’t log in" problems.

• Wa WhatsApp Verification Code Not Received? Fixes for Registration Problems No SMS code, Call me and email options, “guessed the code too many times”, unsupported numbers, roaming, prepaid balance and Wi-Fi Calling. WhatsApp·Login & access

Hacked & security

Compromised accounts, suspicious logins and recovery scams.

• Wa How to Block, Unblock and Report Someone on WhatsApp Block and unblock on iPhone, Android and Web; report contacts, unknown numbers, businesses, groups and view-once media; and what blocking does and doesn’t do. WhatsApp·Hacked & security
• Wa WhatsApp Hacked? How to Try to Recover Your Account and Log the Other Person Out Re-register with your 6-digit code to log everyone else out, handle an unknown two-step PIN, warn your contacts, and secure your account afterwards. WhatsApp·Hacked & security

Disabled & restricted accounts

Suspensions, restrictions, appeals and account status.

• Wa WhatsApp Account Banned? “This Phone Number Can’t Use WhatsApp” and How to Request a Review The ban message, how to request a review, why accounts get banned, unofficial apps, your chats and backups, and getting back in after an unban. WhatsApp·Disabled & restricted accounts

Messages & Messenger

Messages not sending, delivering or loading.

• Wa WhatsApp Calls Not Working? Fixes for Reconnecting, Dropped and Video Calls Calls stuck reconnecting, dropping, or not connecting; camera and microphone problems; WhatsApp Web calling; firewall ports; and call links that won’t open. WhatsApp·Messages & Messenger
• Wa WhatsApp Photos, Videos or Files Not Downloading? How to Fix Media Problems Photos, videos, voice messages and documents that won’t download, send or open: connection, permissions, SD cards, “file format not supported”, blurry photos, audio and PDFs. WhatsApp·Messages & Messenger
• Wa WhatsApp Messages Not Sending or Delivering? What the Clock and Check Marks Mean Clock icon, one check mark, messages not arriving, photos not sending, one contact or group you can’t message, and WhatsApp Web problems. WhatsApp·Messages & Messenger

Feed & notifications

Notifications not arriving and feeds that won’t refresh.

• Wa WhatsApp Notifications Not Working? Fixes for No Alerts, No Sound and Group Chats No alerts while WhatsApp is closed, silent notifications, muted groups, battery settings by phone brand, Focus mode, previews, and WhatsApp Web. WhatsApp·Feed & notifications