Free tools to fix app problems and spot scams

• Fix Finder

  Answer two to four quick questions about your app and problem, and get the guide or official support route that fits.

  Best when: You know something’s wrong but not what it’s called.

  Find my fix

• Recovery Routes Registry

  Every official recovery and appeal route for each app, from the apps’ own help pages, plus the independent appeal bodies EU users can use. Free open data.

  Best when: You want the official link, not a scam “recovery service”.

  See every official route

• Account Recovery Wizard

  Pick your app and what happened (hacked, locked out, lost your code or banned) and get the official recovery steps in the right order.

  Best when: You can’t get into your account, or someone else did.

  Get my recovery plan

• Security Checkup

  Tick the apps you use and get one checklist to lock them down: two-factor, backup codes, passkeys, logged-in devices and connected apps.

  Best when: You want to stop a hack before it happens.

  Start my checkup

• Privacy Checkup

  Pick your apps and get one checklist of privacy settings: who sees your posts, who can message or find you, tags, online status, location and ads.

  Best when: You want more control over what people see about you.

  Check my privacy

• Wellbeing Checkup

  Pick your apps and what you want to change (less time, quieter nights, calmer feeds, hidden like counts) and get the built-in settings in one checklist.

  Best when: You want social media to take up less of your time and attention.

  Build my checklist

• Scam Message Checker

  Paste a suspicious message to see which scam warning signs it has, with the official guidance behind each one, and a check of any links.

  Best when: A message asks for money, a code or a quick login.

  Check a message

• Upload Checker

  Pick a photo or video to see whether its size, format, length and dimensions fit the published limits of each app. The file never leaves your device.

  Best when: A photo or video keeps failing to upload.

  Check a file

• Is It Down or Just Me?

  Five quick tests show whether an app is down for everyone or just you, with the next step and any official status page the app has.

  Best when: An app suddenly stopped loading and you don’t know why.

  Check if it’s down

• Delete or Deactivate Planner

  Take a break or leave for good: pick an app for the right steps in order, what to save first, and how long you have to change your mind.

  Best when: You’re thinking about pausing or deleting an account.

  Plan my break

• Character Counter

  Paste a post, bio, name or username to see whether it fits each app’s official character limit, and whether a username uses allowed characters.

  Best when: Your caption, bio or username won’t save.

  Count my text

• Error Message Decoder

  Type the error your app shows and see what it usually means and what to try first, from every error our guides explain.

  Best when: Your app shows “Something went wrong” or another vague error.

  Decode an error

• Spot the Scam quiz

  Ten realistic messages from Marketplace, Messenger, Dating and email. Decide which are scams and learn the warning signs.

  Best when: You want to practice before a real scam reaches you.

  Take the quiz

How we build our tools

• Private by design. The tools run in your browser. What you type isn’t sent to us, saved or added to the page address.
• Sourced. Answers come from our guides, which are based on the platforms’ own help pages and official consumer agencies. Our own advice is labeled as ours.
• Honest. We can’t see or change any account, and we never ask for passwords, codes or payment.
• Tested. Each tool is checked automatically every time the site is updated.

See our editorial policy for how we research and review.