Account recovery wizard: get back into a hacked or locked account

Hacked, locked out or banned? Choose your app and what happened. You’ll get a step-by-step recovery plan, in the right order, built from our guides and each platform’s official routes. It covers 14 apps, it’s free, and you never need to give us a password or code.

  • We never ask for passwords, codes, email addresses or ID.
  • Only official routes. Anyone who charges to “recover” an account is likely a scammer.
  • We can’t restore accounts or promise an outcome: only the platform can.

Before you start: three rules that protect you

  1. Use the app or type the website yourself. Don’t start recovery from a link in a message or comment. See official recovery routes.
  2. Never share a login code, even with someone who says they’re a friend or support. See why codes are the key.
  3. Never pay for recovery and never send ID to a person in a chat. Only upload ID or a video selfie inside the official app or website. See protecting your ID.

Recovery coverage: 77 plans across 14 apps

Each checkmark is a recovery plan for that app and situation. A dash means the app doesn’t work that way (WhatsApp signs in with your phone number rather than a password, for example) or we don’t cover it yet. The plans use 157 steps from 49 of our guides.

Recovery plans available for each app
AppHacked and locked outHacked, still logged inCan’t log inNo login codeLost phone or numberLocked for securityDisabled or banned
Facebook
Instagram–
TikTok––
YouTube–––
X (Twitter)–
WhatsApp––
Messenger–––
Snapchat–
LinkedIn
Discord–
Reddit––
Twitch–
Telegram–
Pinterest–––

Counts update automatically when guides change. You’re welcome to cite this table with a link to this page.

Want just the official links, or the independent appeal bodies for EU users? See the Recovery Routes Registry, also available as open data.

Every recovery plan, by app

The same plans the wizard gives, so you can browse or print them.

Facebook

I was hacked and can’t get in
  1. Locked out? Start Meta’s official recovery at facebook.com/hacked (Hacked account recovery)
  2. Path C: The hacker changed your email and phone (Hacked account recovery)
  3. Prove it’s you: video selfie or ID (and how to tell a genuine request) (Hacked account recovery)
  4. Tell your friends (copy this message) (Hacked account recovery)
  5. Use only the official recovery routes (Account recovery scams)

Official help: Recover a hacked account: facebook.com/hacked

Someone got in, but I can still log in
  1. Change your password and log out everywhere else (if you can still log in) (Hacked account recovery)
  2. Remove the hacker’s email, phone number and two-factor method (Hacked account recovery)
  3. Remove unknown apps, extensions and admins (Hacked account recovery)
  4. Undo changes and report what the hacker posted (Hacked account recovery)

Official help: Recover a hacked account: facebook.com/hacked

I forgot my password or can’t log in
  1. Make sure you’re on the real Facebook login page (Can’t log in)
  2. Reset your password with Facebook’s official “Forgotten password” flow (Can’t log in)
  3. No longer have the email or phone on the account? Follow Meta’s lost-access steps (Can’t log in)
  4. Asked for a video selfie or ID? Only complete it inside Facebook (Can’t log in)

Official help: Meta Account Recovery Hub

My login code isn’t arriving, or I lost my two-factor app
  1. Wait, then enter only the newest code (Login code not received)
  2. Logged in somewhere else? Approve the login from that device (Login code not received)
  3. Use a saved recovery code (lost phone or authenticator) (Login code not received)
  4. Nothing works? Ask Facebook to confirm your identity (Login code not received)

Official help: Troubleshoot login with two-factor authentication

My phone was lost or stolen, or I changed number
  1. Logged in somewhere else? Approve the login from that device (Login code not received)
  2. Use a saved recovery code (lost phone or authenticator) (Login code not received)
  3. No longer have the email or phone on the account? Follow Meta’s lost-access steps (Can’t log in)

Official help: Troubleshoot login with two-factor authentication

My account is locked for security
  1. Unlock it with Get started (Meta’s steps) (Account locked)
  2. If Facebook asks you to confirm your identity (Account locked)
  3. No code arriving? Meta’s checklist (Account locked)
  4. Back in? Secure the account so it doesn’t lock again (Account locked)

Official help: Facebook Help: Unlock your Facebook account

My account was disabled, suspended or banned
  1. Suspended? Appeal within 180 days by logging in (Account disabled or suspended)
  2. Disabled? Use any review option Meta offers (Account disabled or suspended)
  3. After appealing: how to check the outcome (Account disabled or suspended)
  4. If the appeal fails: realistic options (Account disabled or suspended)
  5. Use only the official recovery routes (Account recovery scams)

Official help: My personal Facebook account is suspended or disabled

Instagram

I was hacked and can’t get in
  1. Start here: instagram.com/hacked (Instagram hacked account)
  2. Undo an email change from Instagram’s message (Instagram hacked account)
  3. Request a login link (Instagram hacked account)
  4. Request a security code or support (on your phone) (Instagram hacked account)
  5. Verify your identity: sign-up details or a video selfie (Instagram hacked account)
  6. Use only the official recovery routes (Account recovery scams)

Official help: Hacked Instagram account

Someone got in, but I can still log in
  1. Still logged in? Lock the account down now (Instagram hacked account)
  2. Turn on two-factor authentication (Instagram two-factor authentication)
  3. Get or replace your backup codes (Instagram two-factor authentication)

Official help: Hacked Instagram account

I forgot my password or can’t log in
  1. Forgot your password? Request a login link (Can’t log in to Instagram)
  2. Reset email not arriving or not working (Can’t log in to Instagram)
  3. Lost access to the email or phone you signed up with (Can’t log in to Instagram)
  4. Asked to confirm your identity with ID or a video selfie (Can’t log in to Instagram)

Official help: Instagram Help: I can’t log in

My login code isn’t arriving, or I lost my two-factor app
  1. Login code not arriving? Use a backup code (Instagram two-factor authentication)
  2. Trusted devices: stop being asked for a code on your own phone (Instagram two-factor authentication)
  3. Lost access to the email or phone you signed up with (Can’t log in to Instagram)

Official help: Instagram Help: Two-factor authentication

My phone was lost or stolen, or I changed number
  1. Login code not arriving? Use a backup code (Instagram two-factor authentication)
  2. Lost access to the email or phone you signed up with (Can’t log in to Instagram)

Official help: Instagram Help: Two-factor authentication

My account was disabled, suspended or banned
  1. Your whole account was disabled (Instagram removed my post)
  2. Disabled or deleted accounts (Can’t log in to Instagram)
  3. Use only the official recovery routes (Account recovery scams)

Official help: Instagram Help: About disabled Instagram accounts

TikTok

I was hacked and can’t get in
  1. Forgot your password? Reset it from the login screen (Hacked or can’t log in)
  2. Locked out? Recover your account with friends verification (Hacked or can’t log in)
  3. “Unrecognized device” when resetting your password (Hacked or can’t log in)
  4. Use only the official recovery routes (Account recovery scams)

Official help: My account has been hacked

Someone got in, but I can still log in
  1. Still logged in? Change your password and remove unknown devices (Hacked or can’t log in)
  2. Change, add or remove your email or phone number (Hacked or can’t log in)
  3. Lock your account down (Hacked or can’t log in)

Official help: My account has been hacked

I forgot my password or can’t log in
  1. Forgot your password? Reset it from the login screen (Hacked or can’t log in)
  2. “Unrecognized device” when resetting your password (Hacked or can’t log in)
  3. Logging in on a computer or phone browser (Hacked or can’t log in)

Official help: Reset password

My login code isn’t arriving, or I lost my two-factor app
  1. Lost your authenticator app? Reset the authentication method (Hacked or can’t log in)

Official help: Account safety

My account was disabled, suspended or banned
  1. Run TikTok’s Account check to see what’s restricted (Banned or under review)
  2. Find TikTok’s violation notices (Banned or under review)
  3. Permanent bans (Banned or under review)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Content violations and bans

YouTube

YouTube uses your Google Account. If you can’t sign in or were hacked, recover the Google Account first.

I was hacked and can’t get in
  1. Recover and secure your Google Account (Channel hacked)
  2. Undo the hacker’s changes with YouTube’s cleanup tool (Channel hacked)
  3. Channel terminated after the hack (Channel hacked)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Recover a hacked YouTube channel

Someone got in, but I can still log in
  1. Recover and secure your Google Account (Channel hacked)
  2. Undo the hacker’s changes with YouTube’s cleanup tool (Channel hacked)
  3. No cleanup tool? Clean up by hand (Channel hacked)
  4. Secure your channel so it doesn’t happen again (Channel hacked)

Official help: Recover a hacked YouTube channel

I forgot my password or can’t log in
  1. Can’t sign in anywhere? (Can’t sign in)
  2. Forgot the email address for your YouTube account (Can’t sign in)

Official help: Get help signing in to YouTube

My account was disabled, suspended or banned
  1. Channel terminated (Strike or terminated)
  2. Think YouTube got it wrong? Appeal the strike or removal (Strike or terminated)
  3. Channel terminated after the hack (Channel hacked)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Channel or account terminations

X (Twitter)

I was hacked and can’t get in
  1. Think you were hacked? Secure your account with X’s steps (Can’t log in to X)
  2. Lost access to the email on your account (Can’t log in to X)
  3. After a hack: stop it happening again (Can’t log in to X)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Help with my compromised account

Someone got in, but I can still log in
  1. You got a login alert you don’t recognize (Login alerts and security)
  2. Log out of other sessions (Connected apps and sessions)
  3. Remove a connected app (Connected apps and sessions)
  4. Turn on Password reset protection (Login alerts and security)

Official help: Help with my compromised account

I forgot my password or can’t log in
  1. Reset your password with "Forgot password?" (Can’t log in to X)
  2. Reset code or email not arriving? Check these (Can’t log in to X)
  3. Seeing "Locked out!"? Wait about an hour — and don’t keep resetting (Can’t log in to X)
  4. Lost access to the email on your account (Can’t log in to X)

Official help: Help with logging in

My login code isn’t arriving, or I lost my two-factor app
  1. Login verification (two-factor) code not arriving, or authenticator lost? (Can’t log in to X)
  2. Use a different method at login (Two-factor authentication)

Official help: Help with two-factor authentication

My account is locked for security
  1. Verify your account by phone, email or reCAPTCHA (Account locked or limited)
  2. Account "locked" or "limited"? Complete X’s unlock steps (Can’t log in to X)

Official help: X Help Center: Help with locked or limited account

My account was disabled, suspended or banned
  1. Follow X’s prompts to unsuspend your account (Account suspended)
  2. File an appeal (Account suspended)
  3. Locked, not suspended? (Account suspended)
  4. Use only the official recovery routes (Account recovery scams)

Official help: X Help Center: About suspended accounts

WhatsApp

WhatsApp doesn’t use a regular login password. Your account is tied to your phone number, plus an optional two-step verification PIN or password.

I was hacked and can’t get in
  1. Re-register your account to log them out (Hacked account)
  2. Asked for a two-step verification PIN you don’t know (Hacked account)
  3. Warn your friends and family (Hacked account)
  4. Once you’re back in (Hacked account)
  5. Use only the official recovery routes (Account recovery scams)

Official help: WhatsApp Help: How to recover a compromised account

Someone got in, but I can still log in
  1. Once you’re back in (Hacked account)
  2. Warn your friends and family (Hacked account)

Official help: WhatsApp Help: How to recover a compromised account

My login code isn’t arriving, or I lost my two-factor app
  1. Get a new code by SMS, phone call or email (Verification code)
  2. “You have guessed the code too many times” or you have to wait (Verification code)
  3. Check your number and SIM card (Verification code)
  4. Forgot your two-step verification password or PIN (Verification code)

Official help: WhatsApp Help: Can’t complete registration

My phone was lost or stolen, or I changed number
  1. Phone lost or stolen? (Hacked account)
  2. You changed SIM cards (Hacked account)
  3. Check your number and SIM card (Verification code)

Official help: How to recover a WhatsApp account from a lost or stolen device

My account was disabled, suspended or banned
  1. Request a review (Account banned)
  2. Switch from an unofficial app to official WhatsApp (Account banned)
  3. Use only the official recovery routes (Account recovery scams)

Official help: WhatsApp Help: About account bans

Messenger

Messenger uses your Facebook login, so recovery goes through Facebook’s routes.

I was hacked and can’t get in
  1. Locked out? Start Meta’s official recovery at facebook.com/hacked (Hacked account recovery)
  2. Path C: The hacker changed your email and phone (Hacked account recovery)
  3. Prove it’s you: video selfie or ID (and how to tell a genuine request) (Hacked account recovery)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Recover a hacked account: facebook.com/hacked

Someone got in, but I can still log in
  1. Change your password and log out everywhere else (if you can still log in) (Hacked account recovery)
  2. Remove the hacker’s email, phone number and two-factor method (Hacked account recovery)
  3. Tell your friends (copy this message) (Hacked account recovery)

Official help: Recover a hacked account: facebook.com/hacked

I forgot my password or can’t log in
  1. Can’t log in to Messenger? (Can’t log in)
  2. Reset your password with Facebook’s official “Forgotten password” flow (Can’t log in)
  3. No longer have the email or phone on the account? Follow Meta’s lost-access steps (Can’t log in)

Official help: Meta Account Recovery Hub

My login code isn’t arriving, or I lost my two-factor app
  1. Wait, then enter only the newest code (Login code not received)
  2. Use a saved recovery code (lost phone or authenticator) (Login code not received)
  3. Nothing works? Ask Facebook to confirm your identity (Login code not received)

Official help: Troubleshoot login with two-factor authentication

Snapchat

I was hacked and can’t get in
  1. Your account was hacked (Can’t log in)
  2. Secure your account (Hacked account)
  3. Use only the official recovery routes (Account recovery scams)

Official help: Snapchat Support: I can’t access my account

Someone got in, but I can still log in
  1. Secure your account (Hacked account)

Official help: Snapchat Support: My account is compromised

I forgot my password or can’t log in
  1. You forgot your password (Can’t log in)
  2. You forgot your username (Can’t log in)
  3. Snapchat login error codes (SS01, SS02, SS04, C02A and more) (Can’t log in)

Official help: I forgot my password. How do I reset it?

My login code isn’t arriving, or I lost my two-factor app
  1. Verification code not arriving, or “Too many requests” (Can’t log in)

Official help: Snapchat Support: I can’t access my account

My account is locked for security
  1. Your account is locked (Can’t log in)
  2. Temporarily locked (Account locked)
  3. Permanently locked: appeal in the app (Account locked)

Official help: My Snapchat account is locked

My account was disabled, suspended or banned
  1. Your account is temporarily disabled (Can’t log in)
  2. Permanently locked: appeal in the app (Account locked)
  3. Use only the official recovery routes (Account recovery scams)

Official help: How to Submit an Appeal

LinkedIn

I was hacked and can’t get in
  1. Locked out: report unauthorized access (Hacked account)
  2. Clean up after you get back in (Hacked account)
  3. Use only the official recovery routes (Account recovery scams)

Official help: LinkedIn Help: Report a compromised account

Someone got in, but I can still log in
  1. Still signed in: lock your account down (Hacked account)
  2. Clean up after you get back in (Hacked account)

Official help: LinkedIn Help: Report a compromised account

I forgot my password or can’t log in
  1. Reset your password (Password & codes)

Official help: LinkedIn Help: Reset your password

My login code isn’t arriving, or I lost my two-factor app
  1. Approve (or deny) the sign-in prompt in the LinkedIn app (Password & codes)

Official help: Sign-in security prompt for two-factor authentication

My phone was lost or stolen, or I changed number
  1. Lost your phone (no access to two-factor codes) (Password & codes)

Official help: No access to mobile device for two-factor authentication

My account is locked for security
  1. Temporarily suspended after failed sign-ins: wait 24 hours (Account restricted)
  2. Verify your identity with Persona (Account restricted)

Official help: LinkedIn Help: Account restrictions

My account was disabled, suspended or banned
  1. Restricted: log in and follow the on-screen steps (Account restricted)
  2. Verify your identity with Persona (Account restricted)
  3. Use only the official recovery routes (Account recovery scams)

Official help: LinkedIn Help: Account restrictions

Discord

I was hacked and can’t get in
  1. Locked out of your account (Hacked account)
  2. Someone changed your account email (Hacked account)
  3. Report the scam (Hacked account)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Discord Support: Undo an email address change

Someone got in, but I can still log in
  1. Change your password and turn on MFA (Hacked account)
  2. Remove Authorized Apps you don’t recognize (Hacked account)
  3. Scan your computer for malware (Hacked account)

Official help: Account security and compromised accounts

I forgot my password or can’t log in
  1. Reset a forgotten password (Can’t log in)
  2. Disabled or hacked instead? (Can’t log in)

Official help: Discord Support: Change or reset your password

My login code isn’t arriving, or I lost my two-factor app
  1. Log in with a backup code (Can’t log in)
  2. Log in with an SMS code (Can’t log in)
  3. No backup codes, no SMS, and not logged in anywhere (Can’t log in)

Official help: Lost access to Multi-Factor Authentication (backup codes)

My account is locked for security
  1. Verify your phone number (Verification required)
  2. Resend the verification email (Verification required)

Official help: Discord Support: Verification Required FAQ

My account was disabled, suspended or banned
  1. Check your Account Standing (Account disabled)
  2. Appeal with “Let us know” (Account disabled)
  3. Use only the official recovery routes (Account recovery scams)

Official help: Discord Safety Center: How you can appeal our actions

Reddit

I was hacked and can’t get in
  1. Get a hacked account back (Hacked or two-factor problems)
  2. Use only the official recovery routes (Account recovery scams)

Official help: Reddit Help: I need help with a hacked or compromised account

Someone got in, but I can still log in
  1. Get a hacked account back (Hacked or two-factor problems)
  2. Lock your account down (Hacked or two-factor problems)

Official help: Reddit Help: I need help with a hacked or compromised account

I forgot my password or can’t log in
  1. Reset your password (Can’t log in)

Official help: How do I log in to Reddit if I forgot my password?

My login code isn’t arriving, or I lost my two-factor app
  1. Locked out by two-factor (Hacked or two-factor problems)

Official help: I have two-factor authentication set up, but can't log in to my account. What do I do?

My account was disabled, suspended or banned
  1. Appeal a ban or spam flag (Banned, suspended or locked)
  2. Use only the official recovery routes (Account recovery scams)

Official help: Reddit Help: Account status overview

Twitch

I was hacked and can’t get in
  1. Can’t log in or can’t find your account (Hacked account)
  2. Secure your account (Twitch’s checklist) (Hacked account)
  3. Use only the official recovery routes (Account recovery scams)

Official help: Twitch Help: What can I do if someone else accessed my account?

Someone got in, but I can still log in
  1. Secure your account (Twitch’s checklist) (Hacked account)

Official help: Twitch Help: What can I do if someone else accessed my account?

I forgot my password or can’t log in
  1. Reset your password (Can’t log in)
  2. Find a forgotten username (Can’t log in)

Official help: Twitch Help: Account Access/Login Issues Guide

My login code isn’t arriving, or I lost my two-factor app
  1. Logging in with 2FA (Codes not received)
  2. Logging in on a new device (email code) (Codes not received)

Official help: Twitch Help: Not Receiving Verification Codes?

My phone was lost or stolen, or I changed number
  1. Locked out after losing your phone (Two-factor (2FA))
  2. Change your 2FA number (you can still log in) (Two-factor (2FA))

Official help: Twitch Help: How to Change Your 2FA Phone Number (Authy FAQ)

My account was disabled, suspended or banned
  1. Appeal a suspension or warning (Account suspended)
  2. Use only the official recovery routes (Account recovery scams)

Official help: Twitch Help: About Account Enforcements and Chat Bans

Telegram

I was hacked and can’t get in
  1. If you’re logged in on another device (Hacked account or stolen phone)
  2. If you have no other logged-in device (Hacked account or stolen phone)
  3. Use only the official recovery routes (Account recovery scams)

Official help: Telegram FAQ: My phone was stolen, what do I do?

Someone got in, but I can still log in
  1. If you’re logged in on another device (Hacked account or stolen phone)
  2. Turn on two-step verification (Two-step verification)

Official help: Telegram FAQ: My phone was stolen, what do I do?

I forgot my password or can’t log in
  1. Forgot your two-step verification password? (Two-step verification)

Official help: Telegram FAQ: How does 2-Step Verification work?

My login code isn’t arriving, or I lost my two-factor app
  1. Look for the code in Telegram on another device (Login code not arriving)
  2. Get the code by phone call (Login code not arriving)
  3. Check your number’s format (Login code not arriving)
  4. Still no code? (Login code not arriving)

Official help: Telegram FAQ: Troubleshooting (Login and SMS)

My phone was lost or stolen, or I changed number
  1. If you’re logged in on another device (Hacked account or stolen phone)
  2. If you have no other logged-in device (Hacked account or stolen phone)
  3. Worried about data on the stolen phone? (Hacked account or stolen phone)

Official help: Telegram FAQ: My phone was stolen, what do I do?

My account was disabled, suspended or banned
  1. Know what you can still do, and wait (Account limited)
  2. Account “frozen”? What it means (Account limited)
  3. Appeal through @SpamBot (Account limited)
  4. Use only the official recovery routes (Account recovery scams)

Official help: Telegram: Spam FAQ

Pinterest

I was hacked and can’t get in
  1. Reset or change your password (Hacked account and 2FA)
  2. If the hacker changed your email (Hacked account and 2FA)
  3. Use only the official recovery routes (Account recovery scams)

Official help: Pinterest Help: We protected your account

Someone got in, but I can still log in
  1. Reset or change your password (Hacked account and 2FA)
  2. Turn on two-factor authentication (Hacked account and 2FA)

Official help: Pinterest Help: We protected your account

I forgot my password or can’t log in
  1. Reset your password (Can’t log in)
  2. Log in with Google or Apple (Can’t log in)

Official help: Can’t log in to Pinterest

My account was disabled, suspended or banned
  1. Ask Pinterest to review the deactivation (Account deactivated or suspended)
  2. Use only the official recovery routes (Account recovery scams)

Official help: Pinterest Help: Account deactivation

Questions about account recovery

Can SocialAppFix recover my account?

No. Only the platform can restore an account, and we can’t see or change any account. The wizard puts the platform’s own recovery steps in the right order and links to the official help pages.

Someone offered to recover my account for a fee. Should I pay?

No. People who message you offering paid recovery, “hacking” help or a direct line to Meta are a common scam. See account recovery scams, and only use the routes linked in your plan.

Do you need my password, codes or email?

Never. The wizard only asks which app and what happened. We don’t store your answers; only the app and situation appear in the page address, so you can bookmark or share the plan.

How long does recovery take?

It depends on the platform and the route. Some steps take minutes, while identity checks and appeals can take days. Each linked guide explains the timing the platform gives, where it gives one.

My app or problem isn’t listed. What now?

Try the Fix Finder or search our guides. If you think we should cover it, email us with the app and what happened (never send passwords or codes).

Maintained by Michael Michael. Every step links to a guide that cites the platform’s own help pages; see our editorial policy.