How to Cancel Meta Verified on Facebook (and Stop Being Charged)

Meta says your subscription is tied to the platform, device type and account you used to subscribe, so that’s where you cancel.

1. Bought directly through Meta? Meta says you can cancel on Facebook or Instagram using a computer. Its page also lists steps in the Facebook app: see Fix 2.
2. Bought through Apple? You need to cancel through Apple: see Fix 3.
3. Bought through Google? You need to cancel through Google Play. Meta’s example: if you subscribed on Facebook on an Android device through Google Play, use an Android device and the same Google account.
4. Not sure? Search your email for a receipt. Apple suggests searching for “receipt from Apple” or “invoice from Apple”.

These are Meta’s steps on Facebook. Your subscription stays active until the end of your billing cycle, then you lose all Meta Verified benefits.

If you bought it on Facebook through Google, Meta says Google’s policies only let you cancel in the Google Play Store (Fix 3). Subscribed on Instagram? In the Instagram app: profile > Menu > Meta Account > Meta Verified. The Instagram computer steps are different: see Meta’s cancellation page (external site, opens in a new tab). Meta says you’ll get a notification confirming the cancellation.

Meta says Apple purchases must be canceled through Apple, and Google purchases through Google Play, signed into the same account you paid with.

Steps from Apple Support (external site, opens in a new tab) and Google Play Help (external site, opens in a new tab). Google says uninstalling the app won’t cancel your subscription.

Meta’s tip: make sure you’re logged into the correct verified account. If you’re canceling through Apple or Google, you must be signed into the same Apple or Google account you used to buy it, or you won’t see the subscription.

1. On Facebook, check you’re in the verified account (switch accounts if you have more than one).
2. On Google Play, Google suggests switching accounts if you can’t find a subscription: it may be under a different account.
3. On Apple, check which Apple Account is on the receipt. Apple says that if it’s a family member’s account, that person needs to cancel.
4. Still nothing? Check your bank or card statement to see who bills you, and see Fix 1.

Meta says you need to cancel at least 24 hours before your next payment date to avoid being charged for another billing cycle. It also says it doesn’t offer credits or partial refunds for canceled subscriptions.

1. Check your payment history (amount, date and status). Bought on Facebook on a computer: profile picture (top right) > Settings & privacy > Settings > Accounts Center > Meta Pay. Bought through Apple: in the App Store, tap your photo or initials > Apps & Purchase History > Purchase History (Apple’s steps (external site, opens in a new tab)). Apple notes that grouped billing or a family member can explain unfamiliar charges. Bought through Google: go to payments.google.com and click Activity (or Subscriptions & services > Manage) (Google’s steps (external site, opens in a new tab)). Use the same account you paid with.
2. Check the date you canceled against your payment date. Meta says you’re charged on the same date each month as your original purchase (for example, the 24th of every month).
3. Make sure the cancellation actually went through: look for Meta’s confirmation notification, or the canceled status in Apple or Google Play.
4. Paid through Apple or Google Play? Charges and billing for those subscriptions go through Apple or Google. Meta also has a separate page on troubleshooting Meta Verified payment issues, linked from its cancellation page (external site, opens in a new tab).
5. Questions about a charge? Meta says Meta Verified support can help with payments and subscription management: see Fix 7.

Meta says refunds are only available in two cases: you didn’t complete verification within 3 days of starting, or Meta couldn’t verify your identity. Canceling after you were approved, canceling mid-cycle or canceling benefits immediately doesn’t qualify. Meta adds that refund eligibility may vary by region because of local laws.

1. Bought directly on Facebook or Instagram on a computer? Meta says an eligible refund is processed automatically. If you need to request one on Facebook: on a computer, click Menu (top right) > Orders and payments, click the Meta Verified payment, select Get help with this payment, then Request a refund and follow the instructions. (Bought on Instagram? Meta’s route there starts from More > Settings > Creator subscriptions.)
2. Bought through Apple? Request it through Apple. Apple’s steps: sign in at reportaproblem.apple.com, choose I’d like to > Request a refund, pick a reason, then select the subscription and Submit (Apple Support (external site, opens in a new tab)). Apple says to expect an update within about 24 to 48 hours, and that you can’t request a refund for a pending charge until you’ve had the email receipt.
3. Bought through Google? Request it through Google Play. Google’s steps: on play.google.com, profile picture > Payments & subscriptions > Budget & order history, find the order, click Report a problem and ask for a refund (Google Play Help (external site, opens in a new tab)). If you think a charge was unauthorized, Google says to report it within 120 days (Google’s refund policies (external site, opens in a new tab)).

Meta says refunds go back to the original payment method and can take several business days, or up to 60 days, depending on your bank or payment provider (Meta says this is especially common for App Store purchases). Not seeing it? Check the right card or account, and whether the original payment was still pending or failed. Meta also says it gives no refund if your account broke its terms, you gave false information, or your subscription was revoked.

Meta says to report a bug if you hit a technical problem, and to contact Meta Verified support if you still can’t cancel. Support gives subscribers human agents by chat and email (and, on some plans, phone support and case monitoring) for subscription management, payments and profile access.

1. Report a technical problem: on a computer, your profile picture (top right) > Help & support > Report a problem.
2. Contact Meta Verified support while your subscription is still active: see Meta’s page on contacting Meta Verified support (external site, opens in a new tab). Meta says chat support only works on mobile devices, not on a computer.

Meta says support, and any open cases, end when your billing cycle ends (or right away if you cancel benefits immediately), so contact support before that happens.