Recovery Routes Registry: official ways back into 14 apps

Official recovery routes by app

Open an app to see the official route for each situation and our step-by-step guide. Not sure which situation fits? The Account Recovery Wizard asks two questions and gives you the steps in order.

Facebook (7 routes)

Official recovery routes for Facebook

Your situation	Official route	Our steps
I was hacked and can’t get in	Recover a hacked account: facebook.com/hacked Facebook · checked Oct 20, 2026	5 steps Hacked account recovery
Someone got in, but I can still log in	Recover a hacked account: facebook.com/hacked Facebook · checked Oct 20, 2026	4 steps Hacked account recovery
I forgot my password or can’t log in	Meta Account Recovery Hub Meta · checked Oct 20, 2026	4 steps Can’t log in
My login code isn’t arriving, or I lost my two-factor app	Troubleshoot login with two-factor authentication Facebook Help Center · checked Oct 20, 2026	4 steps Login code not received
My phone was lost or stolen, or I changed number	Troubleshoot login with two-factor authentication Facebook Help Center · checked Oct 20, 2026	3 steps Login code not received
My account is locked for security	Facebook Help: Unlock your Facebook account Facebook Help Center · checked Oct 21, 2026	4 steps Account locked
My account was disabled, suspended or banned	My personal Facebook account is suspended or disabled Facebook Help Center · checked Oct 20, 2026	5 steps Account disabled or suspended

EU users, account or content decisions: the European Commission’s list names Appeals Centre Europe, User Rights and Platform Control for Facebook. How this works.

Instagram (6 routes)

Official recovery routes for Instagram

Your situation	Official route	Our steps
I was hacked and can’t get in	Hacked Instagram account Instagram Help Center · checked Oct 21, 2026	6 steps Instagram hacked account
Someone got in, but I can still log in	Hacked Instagram account Instagram Help Center · checked Oct 21, 2026	3 steps Instagram hacked account
I forgot my password or can’t log in	Instagram Help: I can’t log in Instagram Help Center · checked Oct 21, 2026	4 steps Can’t log in to Instagram
My login code isn’t arriving, or I lost my two-factor app	Instagram Help: Two-factor authentication Instagram Help Center · checked Oct 21, 2026	3 steps Instagram two-factor authentication
My phone was lost or stolen, or I changed number	Instagram Help: Two-factor authentication Instagram Help Center · checked Oct 21, 2026	2 steps Instagram two-factor authentication
My account was disabled, suspended or banned	Instagram Help: About disabled Instagram accounts Instagram Help Center · checked Oct 21, 2026	3 steps Instagram removed my post

EU users, account or content decisions: the European Commission’s list names Appeals Centre Europe, User Rights and Platform Control for Instagram. How this works.

TikTok (5 routes)

Official recovery routes for TikTok

Your situation	Official route	Our steps
I was hacked and can’t get in	My account has been hacked TikTok Help Center · checked Oct 21, 2026	4 steps Hacked or can’t log in
Someone got in, but I can still log in	My account has been hacked TikTok Help Center · checked Oct 21, 2026	3 steps Hacked or can’t log in
I forgot my password or can’t log in	Reset password TikTok Help Center · checked Oct 21, 2026	3 steps Hacked or can’t log in
My login code isn’t arriving, or I lost my two-factor app	Account safety TikTok Help Center · checked Oct 21, 2026	1 steps Hacked or can’t log in
My account was disabled, suspended or banned	Content violations and bans TikTok Help Center · checked Oct 21, 2026	4 steps Banned or under review

EU users, account or content decisions: the European Commission’s list names Appeals Centre Europe and User Rights for TikTok. How this works.

YouTube (4 routes)

YouTube uses your Google Account. If you can’t sign in or were hacked, recover the Google Account first.

Official recovery routes for YouTube

Your situation	Official route	Our steps
I was hacked and can’t get in	Recover a hacked YouTube channel YouTube Help · checked Oct 21, 2026	4 steps Channel hacked
Someone got in, but I can still log in	Recover a hacked YouTube channel YouTube Help · checked Oct 21, 2026	4 steps Channel hacked
I forgot my password or can’t log in	Get help signing in to YouTube YouTube Help · checked Oct 21, 2026	2 steps Can’t sign in
My account was disabled, suspended or banned	Channel or account terminations YouTube Help · checked Oct 21, 2026	4 steps Strike or terminated

EU users, account or content decisions: the European Commission’s list names Appeals Centre Europe, User Rights and Platform Control for YouTube. How this works.

X (Twitter) (6 routes)

Official recovery routes for X (Twitter)

Your situation	Official route	Our steps
I was hacked and can’t get in	Help with my compromised account X Help Center · checked Oct 20, 2026	4 steps Can’t log in to X
Someone got in, but I can still log in	Help with my compromised account X Help Center · checked Oct 20, 2026	4 steps Login alerts and security
I forgot my password or can’t log in	Help with logging in X Help Center · checked Oct 20, 2026	4 steps Can’t log in to X
My login code isn’t arriving, or I lost my two-factor app	Help with two-factor authentication X Help Center · checked Oct 31, 2026	2 steps Can’t log in to X
My account is locked for security	X Help Center: Help with locked or limited account X Help Center · checked Oct 20, 2026	2 steps Account locked or limited
My account was disabled, suspended or banned	X Help Center: About suspended accounts X Help Center · checked Oct 31, 2026	4 steps Account suspended

EU users, account or content decisions: the European Commission’s list names User Rights for X (Twitter). How this works.

WhatsApp (5 routes)

WhatsApp doesn’t use a regular login password. Your account is tied to your phone number, plus an optional two-step verification PIN or password.

Official recovery routes for WhatsApp

Your situation	Official route	Our steps
I was hacked and can’t get in	WhatsApp Help: How to recover a compromised account WhatsApp Help Center · checked Oct 21, 2026	5 steps Hacked account
Someone got in, but I can still log in	WhatsApp Help: How to recover a compromised account WhatsApp Help Center · checked Oct 21, 2026	2 steps Hacked account
My login code isn’t arriving, or I lost my two-factor app	WhatsApp Help: Can’t complete registration WhatsApp Help Center · checked Oct 21, 2026	4 steps Verification code
My phone was lost or stolen, or I changed number	How to recover a WhatsApp account from a lost or stolen device WhatsApp Help Center · checked Oct 30, 2026	3 steps Hacked account
My account was disabled, suspended or banned	WhatsApp Help: About account bans WhatsApp Help Center · checked Oct 21, 2026	3 steps Account banned

Messenger (4 routes)

Messenger uses your Facebook login, so recovery goes through Facebook’s routes.

Official recovery routes for Messenger

Your situation	Official route	Our steps
I was hacked and can’t get in	Recover a hacked account: facebook.com/hacked Facebook · checked Oct 20, 2026	4 steps Hacked account recovery
Someone got in, but I can still log in	Recover a hacked account: facebook.com/hacked Facebook · checked Oct 20, 2026	3 steps Hacked account recovery
I forgot my password or can’t log in	Meta Account Recovery Hub Meta · checked Oct 20, 2026	3 steps Can’t log in
My login code isn’t arriving, or I lost my two-factor app	Troubleshoot login with two-factor authentication Facebook Help Center · checked Oct 20, 2026	3 steps Login code not received

Snapchat (6 routes)

Official recovery routes for Snapchat

Your situation	Official route	Our steps
I was hacked and can’t get in	Snapchat Support: I can’t access my account Snapchat Support · checked Oct 21, 2026	3 steps Can’t log in
Someone got in, but I can still log in	Snapchat Support: My account is compromised Snapchat Support · checked Oct 21, 2026	1 steps Hacked account
I forgot my password or can’t log in	I forgot my password. How do I reset it? Snapchat Support · checked Oct 21, 2026	3 steps Can’t log in
My login code isn’t arriving, or I lost my two-factor app	Snapchat Support: I can’t access my account Snapchat Support · checked Oct 21, 2026	1 steps Can’t log in
My account is locked for security	My Snapchat account is locked Snapchat Support · checked Oct 21, 2026	3 steps Can’t log in
My account was disabled, suspended or banned	How to Submit an Appeal Snapchat Support · checked Oct 21, 2026	3 steps Can’t log in

EU users, account or content decisions: the European Commission’s list names User Rights and Platform Control for Snapchat. How this works.

LinkedIn (7 routes)

Official recovery routes for LinkedIn

Your situation	Official route	Our steps
I was hacked and can’t get in	LinkedIn Help: Report a compromised account LinkedIn Help · checked Nov 6, 2026	3 steps Hacked account
Someone got in, but I can still log in	LinkedIn Help: Report a compromised account LinkedIn Help · checked Nov 6, 2026	2 steps Hacked account
I forgot my password or can’t log in	LinkedIn Help: Reset your password LinkedIn Help · checked Nov 6, 2026	1 steps Password & codes
My login code isn’t arriving, or I lost my two-factor app	Sign-in security prompt for two-factor authentication LinkedIn Help · checked Nov 6, 2026	1 steps Password & codes
My phone was lost or stolen, or I changed number	No access to mobile device for two-factor authentication LinkedIn Help · checked Nov 6, 2026	1 steps Password & codes
My account is locked for security	LinkedIn Help: Account restrictions LinkedIn Help · checked Nov 6, 2026	2 steps Account restricted
My account was disabled, suspended or banned	LinkedIn Help: Account restrictions LinkedIn Help · checked Nov 6, 2026	3 steps Account restricted

EU users, account or content decisions: the European Commission’s list names User Rights for LinkedIn. How this works.

Discord (6 routes)

Official recovery routes for Discord

Your situation	Official route	Our steps
I was hacked and can’t get in	Discord Support: Undo an email address change Discord Support · checked Nov 7, 2026	4 steps Hacked account
Someone got in, but I can still log in	Account security and compromised accounts Discord Support · checked Nov 7, 2026	3 steps Hacked account
I forgot my password or can’t log in	Discord Support: Change or reset your password Discord Support · checked Nov 7, 2026	2 steps Can’t log in
My login code isn’t arriving, or I lost my two-factor app	Lost access to Multi-Factor Authentication (backup codes) Discord Support · checked Nov 7, 2026	3 steps Can’t log in
My account is locked for security	Discord Support: Verification Required FAQ Discord Support · checked Nov 7, 2026	2 steps Verification required
My account was disabled, suspended or banned	Discord Safety Center: How you can appeal our actions Discord Support · checked Nov 7, 2026	3 steps Account disabled

Reddit (5 routes)

Official recovery routes for Reddit

Your situation	Official route	Our steps
I was hacked and can’t get in	Reddit Help: I need help with a hacked or compromised account Reddit · checked Nov 9, 2026	2 steps Hacked or two-factor problems
Someone got in, but I can still log in	Reddit Help: I need help with a hacked or compromised account Reddit · checked Nov 9, 2026	2 steps Hacked or two-factor problems
I forgot my password or can’t log in	How do I log in to Reddit if I forgot my password? Reddit · checked Nov 9, 2026	1 steps Can’t log in
My login code isn’t arriving, or I lost my two-factor app	I have two-factor authentication set up, but can't log in to my account. What do I do? Reddit · checked Nov 9, 2026	1 steps Hacked or two-factor problems
My account was disabled, suspended or banned	Reddit Help: Account status overview Reddit · checked Nov 9, 2026	2 steps Banned, suspended or locked

EU users, account or content decisions: the European Commission’s list names Platform Control for Reddit. How this works.

Twitch (6 routes)

Official recovery routes for Twitch

Your situation	Official route	Our steps
I was hacked and can’t get in	Twitch Help: What can I do if someone else accessed my account? Twitch · checked Nov 9, 2026	3 steps Hacked account
Someone got in, but I can still log in	Twitch Help: What can I do if someone else accessed my account? Twitch · checked Nov 9, 2026	1 steps Hacked account
I forgot my password or can’t log in	Twitch Help: Account Access/Login Issues Guide Twitch · checked Nov 9, 2026	2 steps Can’t log in
My login code isn’t arriving, or I lost my two-factor app	Twitch Help: Not Receiving Verification Codes? Twitch · checked Nov 9, 2026	2 steps Codes not received
My phone was lost or stolen, or I changed number	Twitch Help: How to Change Your 2FA Phone Number (Authy FAQ) Twitch · checked Nov 9, 2026	2 steps Two-factor (2FA)
My account was disabled, suspended or banned	Twitch Help: About Account Enforcements and Chat Bans Twitch · checked Nov 9, 2026	2 steps Account suspended

Telegram (6 routes)

Official recovery routes for Telegram

Your situation	Official route	Our steps
I was hacked and can’t get in	Telegram FAQ: My phone was stolen, what do I do? Telegram · checked Nov 9, 2026	3 steps Hacked account or stolen phone
Someone got in, but I can still log in	Telegram FAQ: My phone was stolen, what do I do? Telegram · checked Nov 9, 2026	2 steps Hacked account or stolen phone
I forgot my password or can’t log in	Telegram FAQ: How does 2-Step Verification work? Telegram · checked Nov 9, 2026	1 steps Two-step verification
My login code isn’t arriving, or I lost my two-factor app	Telegram FAQ: Troubleshooting (Login and SMS) Telegram · checked Nov 9, 2026	4 steps Login code not arriving
My phone was lost or stolen, or I changed number	Telegram FAQ: My phone was stolen, what do I do? Telegram · checked Nov 9, 2026	3 steps Hacked account or stolen phone
My account was disabled, suspended or banned	Telegram: Spam FAQ Telegram · checked Nov 9, 2026	4 steps Account limited

Pinterest (4 routes)

Official recovery routes for Pinterest

Your situation	Official route	Our steps
I was hacked and can’t get in	Pinterest Help: We protected your account Pinterest Help Center · checked Nov 7, 2026	3 steps Hacked account and 2FA
Someone got in, but I can still log in	Pinterest Help: We protected your account Pinterest Help Center · checked Nov 7, 2026	2 steps Hacked account and 2FA
I forgot my password or can’t log in	Can’t log in to Pinterest Pinterest Help Center · checked Nov 7, 2026	2 steps Can’t log in
My account was disabled, suspended or banned	Pinterest Help: Account deactivation Pinterest · checked Nov 8, 2026	2 steps Account deactivated or suspended

EU users, account or content decisions: the European Commission’s list names Appeals Centre Europe, User Rights and Platform Control for Pinterest. How this works.

In the EU? Independent appeal bodies for account and content decisions

Under the EU Digital Services Act, the European Commission says users can contest platform decisions “restricting their accounts or sanctioning their content” with a certified out-of-court dispute settlement body. In practice, that can include a suspended account or a removed post. This is separate from the app’s own appeal, and you can also go to your national courts. The Commission says:

• It’s usually free or low cost for users, and the platform pays all the fees if the body decides in your favor. Check each body’s fees on its website.
• You can choose any certified body whose expertise covers your dispute. It doesn’t need to be in your country, as long as it can handle the dispute in the relevant language.
• Decisions aren’t binding, but platforms and users must engage in good faith.

Our note: the Commission’s page doesn’t mention hacked accounts or account recovery. If you were hacked, start with the app’s recovery route above. These bodies review the app’s decisions, such as a suspension. They can’t log you back in.

From the European Commission’s list (updated Nov 6, 2026; checked Nov 14, 2026). Coverage is summarized; the body’s own website decides what it accepts.

How did recovery go? Community reports

After the Account Recovery Wizard gives someone a plan, they can tell us anonymously how it went: whether they got back in, how long it took, whether a person from the app replied, and whether anyone offered paid “recovery”. It’s multiple choice only, with no names, emails or usernames.

Our note: these are self-reported answers from people who chose to respond, not a random sample, and we can’t check them, so they show patterns rather than exact rates. Counts are rounded, so rows may not add up. See our privacy policy.

Use this data

The whole registry is available as one file: /data/recovery-routes.json. It lists every app, situation, official route (with the date we checked it), our guide, and the EU bodies. See all our datasets on the open data page. It’s free to reuse under CC BY 4.0: please credit SocialAppFix and link to this page. The list of EU bodies comes from the European Commission; if you reuse that part, credit the European Commission too.

How we build it: we only list routes published by the app itself, and we date each check. The registry is generated from the same data as our guides and the Account Recovery Wizard, so all three stay in step. Spotted a route that changed? Tell us.

Questions about recovery routes

Can SocialAppFix recover my account?

No. Only the app can give you your account back. This registry lists the official routes each app offers, so you can go straight to the right one. Never pay anyone who promises to recover an account, and never share a login code.

What if the official route doesn’t work?

Follow our step-by-step guide for your situation, linked in each row. It covers what to try when the first route fails. Then see the Account Recovery Wizard, which puts the steps in order.

Can an EU dispute settlement body get my hacked account back?

Not directly. The European Commission’s page describes these bodies as being for platform decisions that restrict your account or sanction your content, and it doesn’t mention hacked accounts or account recovery. To get back into a hacked account, use the app’s official recovery route. If the app then suspends or disables the account and its own appeal fails, that is a decision restricting your account, so a body may be able to review it. Check the body’s website.

Does a dispute settlement body’s decision bind the platform?

No. The European Commission says these bodies can’t impose a binding settlement, but platforms and users must engage with them in good faith. It says the service is usually free or low cost for users, and that the platform pays all the fees if the body decides in the user’s favor.

Can I reuse this data?

Yes. The data file is free to use under the Creative Commons Attribution 4.0 license. Please credit SocialAppFix and link to this page. The list of EU bodies comes from the European Commission; if you reuse that part, credit the European Commission too.

Maintained by Michael Michael. See our editorial policy.