Facebook Marketplace Shipping and Checkout Problems (Buyers)

Does this match what you see?

• You can’t find a Buy now or checkout button on a listing.
• You see a $1 pending charge after placing an order.
• Your Marketplace order was canceled.
• Your item never arrived, or arrived damaged or different from the listing.

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Based on Facebook Help Center pages on shipping and checkout, Purchase Protection, checkout issues, canceled orders and claims, supplied by the site owner, 2026-10-31. Meta says shipping and checkout are only available in the continental United States, and some features aren’t available to all sellers.

Why this happens: the possible causes

The usual reasons, from Meta’s pages.

• Not available for that listingCheck this first

  Meta says checkout and shipping are only in the continental US, for certain categories, and only if the seller offers them.

• Seller didn’t ship in timePossible

  Meta says orders are automatically canceled if the seller doesn’t mark them as shipped in time.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

How a shipping order works

1. You place an order (or message the seller first). Meta puts an authorization hold on your payment method.
2. The seller sees your full address and ships the item. Meta says sellers should ship as soon as they can, and have 3 business days if they need more time.
3. You’re charged the full price when the seller marks the item as shipped, and you get tracking and delivery notifications.
4. Meta says your order is delivered within 10 business days of ordering.

Meta says all purchases with shipping and checkout are final sale, and you pay any applicable sales tax at checkout. If there’s a problem, see what to do.

A $1 charge, or when you’re actually charged

Meta says when you order, you’ll see a $1 authorization charge. It’s a temporary hold, not an actual charge, and should disappear within a few days. You’re charged the full amount only when the seller marks the order as shipped and adds tracking. If you’re worried about an authorization charge, Meta recommends contacting your bank.

Why your order was canceled

• The seller canceled it or marked the item as sold. Meta says sellers can cancel until an order is marked shipped, and neither of you is charged.
• You asked to cancel and the seller accepted. Meta says if a seller doesn’t accept a cancellation request or fulfill the order within 7 days, the order is canceled automatically.
• The seller didn’t ship in time. Meta’s canceled-orders page says sellers have three days to make a prepaid label or mark the item shipped, or the order is canceled automatically, even if you and the seller agreed otherwise. (Meta’s how-it-works page says 3 business days, and its seller pages say 7 calendar days.)

Still want the item? Our tip: message the seller to ask whether you can buy it again (Meta’s page suggests sellers do the same).

When you’ll get your refund

• Seller approves a refund: Meta says it’s issued the same day, but your bank may take 3–5 business days to show it. If the seller asked for the item back, you’re refunded once they receive it.
• Purchase Protection claim: Meta says allow 48 hours for a review. If it’s approved, the refund can take up to 10 business days to reach your bank account.
• Meta says an approved claim refunds the full purchase price and any shipping costs.

What Purchase Protection covers

Meta says Purchase Protection is free and automatically covers eligible orders bought with shipping or checkout. You can request a refund if:

• You didn’t receive your order.
• It arrived damaged or different from the listing (for example, the condition isn’t accurate).
• The seller didn’t follow their refund policy.
• The purchase was unauthorized.
• The seller has been removed from Facebook.

Not covered (Meta’s examples; the full policy lists more)

• Local pickup, and payments made outside checkout (Meta’s examples: PayPal, payments in Messenger, Venmo), third-party sites or other messaging services.
• Vehicles and rentals, services, and orders over $2,000 (including tax and shipping).

Meta says goodwill refunds are at Facebook’s discretion, and that its help page only summarizes the full Purchase Protection Policy (external site, opens in a new tab).

Where did the Marketplace verified badge go?

Meta says verified profiles on Marketplace are no longer available, so the badge no longer shows. Your ability to buy and sell stays the same, and this is separate from verified Facebook profiles and Pages. Our tip: without the badge, check a seller’s ratings and use checkout where you can.

How to know it worked

• Our check: your order shows tracking, and any problem is resolved by the seller or a Purchase Protection decision.

Still not working? Your next steps

1. Selling with shipping? See Marketplace shipping for sellers.
2. Can’t find your messages with the seller? See Marketplace messages not showing.

Frequently asked questions