Can’t Log In to Instagram? Password, Username, Email and Identity Fixes

Meta says you have to use the login details for the account you’re logging in to, and lists the options you can use.

1. Open the Instagram app or go to instagram.com.
2. Log in with one of: your username; a mobile phone number confirmed on the account (don’t add zeros before the country code, or any symbols); or an email address associated with your account.
3. Enter your password and log in.
4. If your Facebook and Instagram accounts are in the same Accounts Center and allowed to log in to each other, Meta says you can also enter your Facebook phone number or email and password on Instagram’s login screen.

Meta says that if two-factor authentication is on for your Facebook or Instagram account, you can’t use your Instagram login details to log in to Facebook on an unrecognized device.

Meta says you can reset your password using your email address, phone number or username.

1. On the login screen, tap or click Forgot password?
2. Enter your username, email address or phone number, then choose Send login link.
3. Choose OK and follow the on-screen steps. Meta says a link is sent to your email address or phone number to help you reset your password.
4. In the app, if your Instagram and Facebook accounts are linked, you may also see Reset using Facebook after you tap Continue (more on this).

Meta says that if you can’t reset your password this way, go to instagram.com/hacked (external site, opens in a new tab) in a desktop or mobile browser to secure your account.

Meta says a missing reset email might be in your spam folder, and that if a reset isn’t working, the previous email may have expired.

1. Email not arriving: check your spam folder.
2. If your Instagram and Facebook accounts are linked, reset your password through Facebook instead.
3. Ask your email provider to make sure you can receive emails from the @instagram.com domain.
4. Link not working: request a new password reset email. Meta says the previous one may have expired.
5. In the email, choose reset your Instagram password. Meta says not to choose to log in from the email.

Meta says that if you mistyped your email address when you signed up, it isn’t able to give you access to that account.

Meta says that if your email can’t be found, you may have registered with a different email address or mistyped it when you signed up. If a reset email goes to the wrong account, it’s likely that account was registered with a different email address.

1. Try any other email addresses, phone numbers or usernames you may have used before.
2. You can also reset your password by attempting to log in.
3. In the Instagram app for Android or iPhone, tap Forgot password?, enter your username, email or phone, tap Continue, and if your Instagram and Facebook accounts are linked, tap Reset using Facebook.
4. If your account is already in Accounts Center, Meta says you can change your password under Password and security in Account settings.

Meta says that if you can’t access the email you registered with and didn’t link your Instagram and Facebook accounts, it’s unable to give you access to the account.

Meta says you can still log in with the phone number or email on the account, then see your username at the top of your profile.

1. Log in with your email address or phone number instead of your username.
2. Forgot your password too? Reset it using your email or phone instead of your username (Forgot password).
3. Once you’re in, your username is at the top of your profile.
4. Think a hacker changed your username? Check for an email from Instagram saying your account information changed, and ask a friend to visit your profile and screenshot your current username. Then see Instagram hacked.

Meta says you can try to regain access to that email or phone, or update your account with new details once you’re logged in.

1. Ask your email provider to help you get back into your email. Look for an option like Forgot your password? or Trouble signing in? on their login page. Meta says Instagram can’t help you get back into your email account.
2. If you can still get into Instagram (with your email, phone number or by logging in with Facebook), change the email address or phone number on your account to one you can access.
3. After you change your email, Meta says both the old and new addresses get a request to confirm or deny the change.

Meta says that if you can’t access the email you registered with and didn’t link your Instagram and Facebook accounts, it’s unable to give you access to the account. Our advice: be wary of anyone who claims they can get you in anyway.

Meta says it may ask for a copy of your ID to confirm the account is yours, to confirm or edit your age, to process payments, or to help prevent abuse such as scams or phishing. It may ask for a video selfie to confirm you’re a real person.

1. ID: follow the on-screen instructions to upload it. Meta says in most cases you’ll have at least two attempts, and your ID won’t be visible to other users. You may temporarily lose access to your account during the review.
2. Video selfie: you’ll turn your head in different directions. Meta says you won’t have access to your account while it reviews the selfie.
3. If you pass, you may get an email at the secure email address you provided with a link to reset your password.
4. If you don’t pass, you’ll get an email and may be able to resubmit your selfie in the Instagram app.

Meta says that if you choose not to confirm your identity, you may not be able to log back in, and in some cases, if you don’t pass the review, it may disable your account and delete its data. Our advice: only upload ID through Instagram’s own on-screen steps, never through a link someone sends you.