Can’t Log In to Twitch? Forgot Password or Username, Lost Email or Phone

Does this match what you see?

• You can’t remember your Twitch password or username.
• The email or phone number on your Twitch account no longer works.
• Twitch verification or reset emails never arrive.

Computer (browser)iPhone & iPadAndroid

Based on Twitch Help’s “Twitch Account Access/Login Issues Guide”, text supplied by the site owner on November 9, 2026.

Why this happens: the possible causes

What to do depends on what you can still reach (Twitch Help).

• Your email was disabledPossible

  Twitch says if you disabled your email, you won’t get reset emails until you reactivate it.

• Emails blocked by your providerPossible

  Twitch says its emails sometimes get blocked before they even reach spam.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

Change your password (when you know the old one)

On a computer: go to twitch.tv/settings/security, click Change Password (you may need to re-authenticate), then enter your old password, your new one, and confirm it.

On the Twitch app: Twitch says you can’t change it while logged in. Log out, tap Trouble Logging In, enter your email or phone number and your username, then Send my password reset link. A phone number gets an SMS code; an email needs access to that inbox.

Before you change it: Twitch says a new password invalidates your stream key and disconnects third-party services, so you’ll need to re-link things like Prime and game accounts for Drops, and update your stream key in your streaming software (our note). Can’t change it at all? Contact Twitch Support right away.

Choosing a strong password

• Unique: don’t reuse a password from another site, or one you’ve used before.
• Long: Twitch says at least 8–10 characters, and longer is better. Several words work well: Twitch notes “easier to remember” beats “Password1”.
• Mixed: combine letters, numbers and special characters, and aim for Twitch’s strong rating rather than “too easy”, “too weak” or “fair”.
• Not guessable: avoid single dictionary words, patterns, and obvious words like “password”, “twitch” or “1234”.
• A password manager (Twitch names 1Password and LastPass) can create and remember one for you. Then turn on two-factor authentication.

Lost access to your email

• You can still log in: go to twitch.tv/settings/security, change your email and verify the new one.
• You can’t log in: reset your password using the phone number (or other email) on the account.
• You disabled your email: Twitch says you won’t get reset emails until you reactivate it, or use your phone number instead.
• Need help? Contact Twitch Support and choose Account/Login Issues > Email Verification. Twitch asks creators to contact support.

Lost access to your phone number

Can log in? Remove the old number and add the new one in twitch.tv/settings/security. Can’t log in and no 2FA? Reset your password by email, then update the number. 2FA on? See Twitch two-factor and Authy.

Number already on another account? Twitch says you can add a number that’s linked to another Twitch account, even a disabled or deleted one, without changing that account. Just add it and enter the code.

Add, change or remove your phone number

All in twitch.tv/settings/security:

• Add: click Add a number, choose your area code, enter the number, click Save, then enter the 6-digit code.
• Change: click the pencil next to Phone Number under Contact, enter the new number, Save and confirm. Twitch says you must verify your current number by SMS first; if you no longer have it, see Twitch two-factor and Authy.
• Remove: click the trash can next to the number and confirm. If other accounts use it, it’s only removed from this one.

Twitch only accepts mobile numbers on a cellular network: VoIP numbers like Google Voice aren’t supported. It also notes some channels require a verified phone or email before you can chat.

An account you don’t recognize uses your number? Look it up at twitch.tv/user/account-recovery (“I Don’t Know My Username”). If one isn’t yours, Twitch says contact support with that username, your phone number and your current username. Twitch also warns that making a new account to evade a suspension breaks its rules.

Lost both your email and phone

Twitch says your options are limited. If you can still log in, update both now. If you can’t, try your authenticator app or backup codes; if neither works, contact Twitch Support.

Our note: nobody else can recover a Twitch account for you. Ignore anyone offering paid “recovery” services, and never share your password or codes.

Used to log in with Facebook?

Twitch removed Facebook login on September 30, 2021 (new Facebook sign-ups and linking stopped on March 3, 2020). Log in with your Twitch username or email and password instead. Don’t remember them, or which email is on the account? Use twitch.tv/user/account-recovery. Once in, check your email is up to date in twitch.tv/settings/security.

Twitch says if you never added an email to a Facebook-created account, it’s unable to recover it. The account recovery tool will show whether one was added.

Verification emails not arriving

Twitch says email providers sometimes block its emails before they reach spam, so you may need to try this a few times over several days:

1. Go to your Settings page, enter a fake email address and click Save.
2. Refresh the page, enter your real email address and click Save again.
3. Still nothing? Add [email protected] and [email protected] to your email’s safe senders list.

Codes not arriving? See Twitch verification code not received.

How to know it worked

• You’re logged in, with an email and phone you control.

Still not working? Your next steps

1. Think someone else got in? See Twitch account hacked.
2. Account suspended rather than locked out? See Twitch account suspended.

Frequently asked questions