Quick answer
No notifications? In Telegram, Settings > Notifications and Sounds: make sure they’re on, then check the chat isn’t muted and your phone allows Telegram notifications. On Android, also allow Telegram in battery savers (and, on Huawei or Xiaomi, in their security apps). Storage full? Settings > Data and Storage > Storage Usage > Clear cache, with no need to log out. Contacts missing? Update the app, restart it, and briefly rename the contact in your phone.
Pick your problem
- Login code not arrivingSMS, the Telegram chat, phone calls, passkeys.
- Account limited or frozenCan only message mutual contacts; @SpamBot.
- Two-step verificationSet it up, passkeys, forgotten password.
- Hacked account or stolen phoneEnd sessions, protect your account.
- Delete account or change numberDeleting, self-destruct, new number.
- Privacy: phone number and last seenHide your number, last seen and online status.
- UsernamesTaken, change, delete, t.me links.
- Delete messages and auto-deleteDelete for both sides, auto-delete, view once.
- Secret chats missingWhy they disappear and how they work.
- Groups, admins and invite linksCreate, admins, invite links, spam.
- Bots and mini appsStop a bot, what bots can see.
- Telegram PremiumCancel, still charged, @PremiumBot, what you lose.
- Telegram StarsRefunds, /paysupport, purchase problems.
- Calls, camera and microphoneBackground camera warnings, encrypted calls.
Does this match what you see?
- Telegram notifications don’t arrive or arrive late.
- Friends who use Telegram don’t appear, or show as numbers instead of names.
- Telegram takes up a lot of storage on your phone.
- Secret chats disappeared after logging out.
iPhone & iPadAndroidComputer (browser)
Based on Telegram’s FAQ (telegram.org/faq), text supplied by the site owner on November 9, 2026. Android settings names vary by phone maker.
Why Telegram stops working properly
Match what you see to a cause.
| What you see | Likely cause | Start here |
|---|---|---|
| No notifications from one chat | That chat is muted | Notifications |
| No notifications at all (Android) | Notification importance, battery saver or a task killer | Android notifications |
| No notifications at all (iPhone) | Notifications off in Telegram or iPhone settings | iPhone notifications |
| Friends missing or shown as numbers | Contacts not synced yet | Contacts |
| Phone storage full | Cached media | Clear cache |
- Muted chatsCheck this first
Telegram suggests checking whether the contact or group is muted.
- Battery savers and task killers (Android)Check this first
Telegram says battery-saving software, and Huawei and Xiaomi task killers, can block its notifications.
- Cached mediaPossible
Telegram keeps media in the cloud, so cached copies can be cleared safely.
Try these 60-second checks first
- Update Telegram to the latest version.
- Our tip: try Telegram on another device or on the web to see whether the problem is your phone or your account.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Fix missing notifications
Telegram’s own notification checklist.
iPhone & iPad
- In Telegram, go to Settings > Notifications and Sounds and make sure notifications are on.
- Check notifications are on for Telegram in your iPhone’s Settings.
- Check the contact or group isn’t muted.
- Still nothing? Close Telegram, set its alert style to None in iPhone Settings, reopen Telegram, then set the alert style back to Banners.
Android
- In Telegram, go to Settings > Notifications and Sounds. Make sure notifications are on and Importance is High or greater.
- Check the contact or group isn’t muted.
- Make sure Google Play Services is installed.
- In your phone’s settings, check Telegram’s notification priority (called Importance or Behaviour on some phones).
- If you use battery-saving software, make sure Telegram is allowed (whitelisted) in it.
Huawei or Xiaomi? Telegram says their task killers interfere with notifications. Huawei: Phone Manager app > Protected Apps > add Telegram. Xiaomi: Services > Security > Permissions > Autostart, then turn on autostart for Telegram. Menu names can differ on newer models.
Did it work? A test message from a friend shows a notification.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Fix 2: Friends missing or showing as numbers
Telegram’s fixes when you know a friend has Telegram but can’t see them.
- Make sure you’re on the latest version of Telegram.
- Fully close Telegram and open it again.
- In your phone’s contacts, temporarily change the contact’s name (add a few characters), then change it back.
- If that doesn’t work, log out and back in. Warning: Telegram says logging out deletes your secret chats.
Did it work? Your friend appears with their name.
Did Fix 2 solve it?
Great, you fixed it with Fix 2. Tell us it worked, or bookmark this page in case it happens again.
Fix 3: Free up storage without logging out
Telegram says you can clear the cache to free up space without logging out.
- Go to Settings > Data and Storage > Storage Usage.
- Tap Clear cache.
Cloud chats and media can be downloaded again when you open them. Secret chats aren’t in the cloud, so they aren’t affected by clearing cache but would be lost if you logged out.
Did it work? Telegram uses less storage.
Did Fix 3 solve it?
Great, you fixed it with Fix 3. Tell us it worked, or bookmark this page in case it happens again.
Before you log out or reinstall
- Telegram says you keep your cloud messages when you log out, but you lose all secret chats and their messages.
- Logging out doesn’t delete secret-chat messages on the other person’s phone; choose Clear History first if you want that.
- Using Telegram on a shared device? Telegram suggests setting a passcode in Settings > Privacy and Security instead of logging out.
- To log out: iPhone: Settings > Edit > Log Out. Android and Desktop: Settings > … (top right) > Log Out.
Contact Telegram
In the app, go to Settings > Ask a Question. Telegram says its support relies on volunteers. If you can’t log in, use the login-problems form linked from Telegram’s FAQ.
Telegram says its important notices come from the verified Telegram chat (42777) or @AbuseNotifications (4240005), and it will never ask for your two-step password or any verification code.
How to know it worked
- Telegram works normally on your device.
Still not working? Your next steps
- Not sure if the app is down for everyone? Run the Is it down or just me? tests.
- Only one thing broken? Use Pick your problem above.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
Why are my Telegram notifications not working?
Check Settings > Notifications and Sounds in Telegram, that the chat isn’t muted, and that your phone allows Telegram notifications. On Android, allow Telegram in battery savers, and on Huawei or Xiaomi in their security apps.
How do I clear Telegram storage without losing chats?
Settings > Data and Storage > Storage Usage > Clear cache. Cloud chats stay; media downloads again when you open it.
Will I lose my Telegram chats if I log out?
Telegram says you keep cloud chats but lose all secret chats.
How do I contact Telegram support?
In the app: Settings > Ask a Question. Telegram says support relies on volunteers.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
Last reviewed 9 November 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 9 May 2027. Editor: Michael Michael. How we write and review guides.
What changed
- 9 November 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Telegram. We never ask for passwords, login codes or payment to fix an account.