Quick answer
Pinterest says: make sure you’re on a stable network, log out and back in, restart your phone or computer, temporarily turn off browser extensions or ad blockers, turn off any VPN or proxy, update the Pinterest app or your browser, and clear your cache.
Pick your problem
- Can’t log inPassword resets, email problems, missing Pins, suspended accounts.
- Account deactivated or suspendedWhy it happens and how to appeal.
- Account hackedSecure your account and turn on two-factor authentication.
- Pin or video won’t uploadFile types, size limits and video length.
- Create, edit or delete a boardNew boards, covers, archiving, deleting.
- Pins or boards missingSecond accounts, deleted boards, group boards.
- Change email or username“Email already in use”, username rules, someone used your email.
- Rich Pins not showingMeta tags, 24-hour sync, product details.
- Claim your websiteHTML tag, file or DNS; verification problems.
- Ads rejected or not runningAd review, appeals, declined payments.
- Catalog errorsData source not approved, products not showing.
- Business accountCreate, convert or switch back.
- Home feed showing the wrong PinsHome feed tuner and recent searches.
- Report or block someonePins, profiles, comments, messages; blocking.
- Privacy settingsPrivate profile, private boards, search engines, ads data.
- Parental controls and teen safetyParental passcode and teen defaults.
- MessagesWho can message you, requests, sharing, hiding.
- NotificationsPush, email and in-app alerts on or off.
- Deactivate or delete your accountTake a break or leave for good.
Common Pinterest problems this guide covers
- Pinterest won’t load, or loads a blank or broken page.
- Features stop working or buttons do nothing.
- The app behaves strangely after an update.
- Pinterest works on one device but not another.
Computer (browser)iPhone & iPadAndroid
Based on Pinterest Help Center’s “General troubleshooting steps” page (text supplied by the site owner on November 7, 2026). Menu names for clearing cache vary by browser and phone.
Why Pinterest stops working
Match what you see to a row.
| What you see | Possible cause | Start here |
|---|---|---|
| Nothing loads anywhere | Connection problem, or Pinterest itself | Fix 1 |
| Odd account or session behavior | A stuck login session | Fix 2 |
| Broken only in one browser | Extensions, ad blockers or old cached data | Fix 4 and Fix 6 |
| Broken after an update, or on an old version | Outdated app or browser | Fix 5 |
| “Blocked” after doing the same thing a lot | A temporary rate limit | Rate limits |
| A specific feature fails | Login, uploads or account issues | Pick your problem |
- A weak or unreliable connectionCheck this first
Pinterest says a weak or unreliable connection can affect how it works.
- Extensions, ad blockers, VPNs or proxiesCheck this first
Pinterest says some extensions can interfere with its features, and a VPN or proxy can sometimes affect how it loads.
- Old cached data or an outdated appPossible
Pinterest suggests updating and clearing your cache.
Try these 60-second checks first
- Try Pinterest on another device or network to see if it’s just you.
- Try pinterest.com in a browser if the app fails, or the app if the browser fails.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Check your internet connection
Pinterest says a weak or unreliable connection can affect how it works.
- Make sure you’re on a secure, stable network.
- Our tip: switch between Wi-Fi and mobile data to see if one works better.
Did it work? Other apps and websites load normally.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Fix 2: Log out and log back in
Pinterest says signing out and back in can help resolve account or session issues.
- Log out of Pinterest.
- Log back in. Not sure of your password? See can’t log in to Pinterest first.
Did it work? Pinterest loads your home feed.
Did Fix 2 solve it?
Great, you fixed it with Fix 2. Tell us it worked, or bookmark this page in case it happens again.
Fix 3: Restart your device
Pinterest says restarting can fix temporary software issues.
- Turn your phone, tablet or computer off and on again.
- Open Pinterest.
Did it work? Pinterest works after the restart.
Did Fix 3 solve it?
Great, you fixed it with Fix 3. Tell us it worked, or bookmark this page in case it happens again.
Fix 4: Turn off extensions, ad blockers, VPNs and proxies
Pinterest says some extensions can interfere with its features, and VPNs or proxies can sometimes affect how it loads or functions.
- In your browser, temporarily turn off extensions and ad blockers, then reload Pinterest.
- Turn off any VPN or proxy connection on your device.
- Our tip: if Pinterest now works, turn things back on one at a time to find the cause.
Did it work? Pinterest loads with them turned off.
Did Fix 4 solve it?
Great, you fixed it with Fix 4. Tell us it worked, or bookmark this page in case it happens again.
Fix 5: Update the Pinterest app or your browser
Pinterest recommends the latest app version or an up-to-date browser.
iPhone & iPad
- Open the App Store, search for Pinterest, and tap Update if it shows.
Android
- Open Google Play, search for Pinterest, and tap Update if it shows.
Computer (browser)
- Update your browser to the latest version, then reload Pinterest.
Did it work? You’re on the latest version.
Did Fix 5 solve it?
Great, you fixed it with Fix 5. Tell us it worked, or bookmark this page in case it happens again.
Fix 6: Clear your cache
Pinterest says clearing cached data can help resolve issues caused by outdated or stored information.
Android
- Open Settings > Apps > Pinterest > Storage and tap Clear cache (names vary by phone).
- Reopen Pinterest.
Computer (browser)
- Open your browser’s settings and clear cached images and files (our tip: you can limit it to pinterest.com in most browsers).
- Reload Pinterest.
Our note: iPhones don’t offer a separate “clear cache” for most apps; deleting and reinstalling Pinterest has a similar effect. Know your password before you do.
Did it work? Pinterest loads normally.
Did Fix 6 solve it?
Great, you fixed it with Fix 6. Tell us it worked, or bookmark this page in case it happens again.
Still not working? Contact Pinterest
If none of these steps help, contact Pinterest through Contact us in its Help Center. If the problem is a specific feature, use Pick your problem above.
Our note (checked by our team in November 2026): Pinterest’s Contact page opens with a search box. Type a short description of your problem, such as “account suspended” or “can’t log in”, and follow the article or contact option it offers. Have ready what you see, which device you use, and what you’ve tried.
How to know it worked
- Pinterest loads and works normally on your device.
Still not working? Your next steps
- Not sure if the app is down for everyone? Run the Is it down or just me? tests.
- Only one feature broken? Use Pick your problem above.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
Why don’t I see Pinterest Assistant?
Pinterest says Pinterest Assistant, its AI shopping and ideas helper, is in beta for US users aged 18 and over on iPhone only (not iPad, Android or the web yet). If you have it, look for the AI blossom icon when viewing a Pin, searching or on your boards, tap it and type your request.
Why is Pinterest not working?
Pinterest’s troubleshooting steps point to a weak connection, extensions or ad blockers, a VPN or proxy, an outdated app or browser, and old cached data.
Do ad blockers break Pinterest?
Pinterest says some extensions and ad blockers can interfere with its features; turn them off temporarily to test.
Does Pinterest work with a VPN?
Pinterest says a VPN or proxy can sometimes affect how it loads; turn it off to test.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
- General troubleshooting steps (external site, opens in a new tab)
- Pinterest Assistant (external site, opens in a new tab)
Last reviewed 7 November 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 7 May 2027. Editor: Michael Michael. How we write and review guides.
What changed
- 7 November 2026: First published.
- 8 November 2026: Added: Pinterest Assistant availability FAQ.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Pinterest. We never ask for passwords, login codes or payment to fix an account.