Quick answer
Update Snapchat from the App Store, Google Play or the Amazon Appstore. Close the app completely and open it again, then restart your phone. Switch between Wi-Fi and mobile data; if that fixes it, Snapchat says to contact your internet or mobile provider. Still broken? Report it in Settings > Support and Safety > Bugs and Suggestions > Report a Bug. If the app won’t open at all, report it on Snapchat’s support site.
Does this match what you see?
- Snapchat crashes or closes by itself.
- Snapchat won’t open.
- A feature won’t load, isn’t responding or isn’t showing up.
iPhone & iPadAndroid
Based on Snapchat Support “My Snapchat app isn’t working right or is crashing” (supplied by the site owner).
Why this happens: the possible causes
Common causes (how common each is, is our estimate).
| Problem | Fix |
|---|---|
| A feature won’t load | Quick fixes |
| Works on Wi-Fi but not data (or reverse) | Contact your provider |
| Still broken | Report a bug |
| App won’t open | Report a crash |
- An out-of-date appCheck this first
Snapchat’s first suggestion is to update to the latest version.
- A temporary glitchCheck this first
Snapchat suggests fully closing the app and restarting your phone.
- Your internet connectionPossible
Snapchat says if switching between Wi-Fi and mobile data fixes it, contact your provider.
- A bug in SnapchatLess likely
Snapchat asks you to report it if the steps don’t help.
Try these 60-second checks first
- Update Snapchat.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Try Snapchat’s quick fixes
These are Snapchat’s steps for a feature that isn’t working the way it should.
- Update Snapchat to the latest version in the App Store (external site, opens in a new tab) (iPhone), Google Play (external site, opens in a new tab) (Android) or the Amazon Appstore (external site, opens in a new tab).
- Close Snapchat completely and open it again.
- Restart your phone (turn it off and on).
- Check your connection: switch between mobile data and Wi-Fi. If that fixes it, Snapchat says to contact your data or internet provider for more help.
Did it work? The feature loads and works normally.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Snapchat camera not working
Snapchat’s tips for camera problems: switch between mobile data and Wi-Fi (it says your connection can affect how the Camera works), completely close and reopen Snapchat, update it, and restart your phone. If switching networks fixes it, Snapchat says to contact your mobile or internet provider.
Long Snap missing or not working
Snapchat says if you don’t seem to have Long Snap, your device may not support it, but you can still create video Snaps (external site, opens in a new tab).
Still not working? Report the bug
If you’ve tried the steps and a feature still won’t load, isn’t responding or seems broken, Snapchat asks you to report it:
- In My Account, tap the gear icon to open Settings.
- In the App & Privacy section, tap Support & Safety, then Bugs and Suggestions.
- Choose Report a Bug (or Make a Suggestion) and follow the steps.
Snapchat says it may not respond to every report.
Shake to Report
Snapchat says you can also shake your phone to report a bug; a screenshot is attached automatically, and you can tap the thumbnail to edit or delete it. Turn it on or off in Bugs and Suggestions > Shake to Report. Snapchat says it’s on by default if you’re in its Beta program (external site, opens in a new tab), which lets you test new features early.
Snapchat for Web: if Snapchat’s web troubleshooting tips don’t help, Snapchat has a separate bug report form (external site, opens in a new tab).
How to contact Snapchat Support
- Something inappropriate: press and hold the content and tap Report.
- A bug or suggestion: use Bugs and Suggestions in Settings (above).
- A general question: Snapchat suggests its AI Search (external site, opens in a new tab) or browsing its support articles.
- More help: Snapchat says to try Snapchat Support Bot (external site, opens in a new tab).
The whole app crashes or won’t open
If Snapchat is down, keeps crashing or won’t open at all, Snapchat says you can still report it on its support site (external site, opens in a new tab). Our suggestion: try the quick fixes above first.
How to know it worked
- Snapchat opens and works normally, or you’ve reported the bug.
Still not working? Your next steps
- Can’t log in? See can’t log in to Snapchat.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
- Snapchat Support: My Snapchat app isn’t working right or is crashingSnapchat Support (external site, opens in a new tab)
- Snapchat Support: How do I report a bug or make a suggestion?Snapchat Support (external site, opens in a new tab)
- Snapchat Support: How do I contact Snapchat Support?Snapchat Support (external site, opens in a new tab)
- Snapchat Support: Troubleshooting tips for camera issuesSnapchat Support (external site, opens in a new tab)
- Snapchat Support: How do I join Snapchat’s Beta Program?Snapchat Support (external site, opens in a new tab)
Frequently asked questions
Why don’t I have a new Snapchat feature yet?
Snapchat says there’s sometimes a short wait before a new feature is available to all Snapchatters. It suggests checking the Google Play Store or App Store for the latest Snapchat update.
Why does Snapchat keep crashing?
For a feature that won’t load or respond, Snapchat suggests updating the app, closing and reopening it, restarting your phone and checking your connection. If the app is down, crashing or won’t open, Snapchat says to report it on its support site. Our tip: the quick fixes are worth trying first.
How do I report a bug on Snapchat?
Settings > App & Privacy > Support & Safety > Bugs and Suggestions > Report a Bug, or shake your phone if Shake to Report is on.
How do I contact Snapchat Support?
Snapchat says to use Snapchat Support Bot for more help, Bugs and Suggestions in Settings for bugs, and press and hold > Report for inappropriate content.
Snapchat works on Wi-Fi but not mobile data. What do I do?
Snapchat says if switching connections fixes it, contact your data or internet provider for more support.
Did this solve your problem?
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Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
- My Snapchat app isn’t working right or is crashing (external site, opens in a new tab)
- How do I report a bug or make a suggestion in Snapchat? (external site, opens in a new tab)
- How do I contact Snapchat Support? (external site, opens in a new tab)
- How do I join Snapchat’s Beta Program? (external site, opens in a new tab)
- Troubleshooting Tips for Snapchat Camera Issues (external site, opens in a new tab)
- I can’t get Long Snap to work (external site, opens in a new tab)
- Why don’t I have a new feature yet on Snapchat? (external site, opens in a new tab)
Last reviewed 29 October 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 29 April 2027. How we write and review guides.
What changed
- 29 October 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Snap Inc.. We never ask for passwords, login codes or payment to fix an account.