Quick answer
Update Snapchat on your phone, and ask the person you’re sending to (the recipient) to update too. Move somewhere with better signal or join a stable Wi-Fi network. Clear the cache in Settings: on iPhone, Clear Data > Clear Cache > Clear; on Android, Clear Cache > Continue. Then turn your phone fully off for one full minute and back on.
Does this match what you see?
- A Snap is stuck sending or fails to send.
- Snaps from friends won’t load or open.
- Snaps keep showing as pending.
iPhone & iPadAndroid
Based on Snapchat Support “My Snaps won’t send or load” (supplied by the site owner).
Why this happens: the possible causes
Why Snaps don’t send or load (the reasons and how common each is are our estimate).
| Try | Why |
|---|---|
| Update both phones | Old app versions |
| Better signal or Wi-Fi | Weak connection |
| Clear the cache | Stored data problem |
| Full restart | Temporary glitch |
- A weak connectionCheck this first
Snapchat suggests moving to better cellular service or a stable Wi-Fi network.
- An out-of-date app, on either phoneCheck this first
Snapchat says to update on both your device and the other person’s.
- Stored app dataPossible
Snapchat suggests clearing its cache.
Try these 60-second checks first
- Switch to a stable Wi-Fi network, or move to better signal.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Update, check your connection, and restart
These are Snapchat’s steps for Snaps that won’t send or load.
- Update Snapchat from the App Store (iPhone) or Google Play (Android). Snapchat says the person you’re sending to should update too.
- Move somewhere with better signal, or connect to a stable Wi-Fi network.
- Clear Snapchat’s cache.
- Turn your phone fully off for one full minute, then turn it back on.
Did it work? Your Snaps send and load.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
How to clear Snapchat’s cache
- iPhone: in Snapchat’s Settings, tap Clear Data > Clear Cache, then confirm with Clear.
- Android: in Snapchat’s Settings, tap Clear Cache, then confirm with Continue.
How to know it worked
- Your Snaps send and load normally.
Still not working? Your next steps
- Still not working? See Snapchat not working to report the bug.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
Why won’t my Snaps send?
Snapchat suggests updating the app on both phones, checking your connection, clearing the cache, and turning your phone fully off for a full minute before turning it back on.
How do I clear Snapchat’s cache?
iPhone: Settings > Clear Data > Clear Cache > Clear. Android: Settings > Clear Cache > Continue.
Does the other person need to update Snapchat too?
Snapchat says to update the app on both your device and the recipient’s.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
Last reviewed 29 October 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 29 April 2027. How we write and review guides.
What changed
- 29 October 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Snap Inc.. We never ask for passwords, login codes or payment to fix an account.