Quick answer
Log in at accounts.snapchat.com (or in the app: Settings > My Data), click My Data, choose what to include and a date range, confirm your email, then Submit. When Snapchat emails you, or under See exports, click Download. For Memories only, turn on Export your Memories and click Request Only Memories. Snapchat suggests downloading on a computer.
Does this match what you see?
- You want a backup of your Snapchat Memories on a computer.
- Your data export hasn’t arrived after several days.
- The downloaded file won’t open.
- Snapchat told you someone requested a download of your data.
Computer (browser)iPhone & iPadAndroid
Based on Snapchat Support’s “How do I download my data from Snapchat?” page, text supplied by the site owner on November 7, 2026.
Why this happens: the possible causes
What you can get, and where (Snapchat).
| What you want | Where |
|---|---|
| Name, username, birthday, phone, email, Snapscore, blocked list, Memories, Bitmoji, Snapcode, orders | In the app: Settings (gear icon on your Profile) |
| Account creation date, logged-in devices, and a full copy of your data | accounts.snapchat.com > My Data |
| Only your Memories | My Data > Request Only Memories |
- A large exportCheck this first
Snapchat says your selections and how much data it has about you affect how long it takes to prepare.
- Data that’s no longer storedPossible
Snapchat says it keeps different types of information for different periods, so you may not get everything since you joined.
Try these 60-second checks first
- Use a computer if you can. Snapchat suggests it over a phone.
- Make sure you’re logged in to the right account at accounts.snapchat.com.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Request your data from My Data
Snapchat’s steps for a full data download.
Computer (browser)
- Log in at accounts.snapchat.com. (In the app, you can also go to Settings > My Data.)
- Click My Data, then select the data you want to include.
- Choose a date range, or turn it off to get all data. Longer ranges take longer.
- Confirm the email address to be notified at, then click Submit.
- When Snapchat emails you a link, or under See exports, click Download.
Did it work? A zip file downloads to your device.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Fix 2: Download only your Memories
Snapchat offers a Memories-only export.
Computer (browser)
- Log in at accounts.snapchat.com and click My Data.
- Under Select data to include, turn on Export your Memories, then click Request Only Memories.
- Choose a date range, confirm your email, and click Submit.
- When it’s ready, go to See exports > Download.
- Extract the zip file, open index.html in your browser, and click Memories on the left. You can download Memories one at a time or all at once.
Did it work? Your Memories are saved on your computer.
Did Fix 2 solve it?
Great, you fixed it with Fix 2. Tell us it worked, or bookmark this page in case it happens again.
What’s in your My Data file
Snapchat lists categories including:
- Login history and account information
- User and public profiles
- Snap history and saved chat history
- Memories, Bitmoji, friends, location and search history
- Purchase and shop history, and Snapchat Support history
Snapchat says it stores different information for different periods, so you may not get everything since you joined. For example, if you’re no longer friends with someone, saved messages from that chat may no longer be stored or available. Opened Snaps usually aren’t kept: see can I get a Snap back?.
How long the download takes
Snapchat says it strives to deliver data within 7 days, but large downloads can take longer. Your selections and how much data it has about you affect the time. Our tip: a shorter date range, or a Memories-only export, should be smaller.
Can’t open or download the file
- The download is a zip file; Snapchat says you need compatible software to open it.
- Snapchat suggests downloading on a computer rather than a phone, and trying a different browser if you still have problems.
- After extracting, open index.html in your browser to browse the data.
Entered the wrong email?
Snapchat says you can still get your export: log in at accounts.snapchat.com (or Settings > My Data in the app) and go to My Data. You can download it there when it’s ready.
Notified about a data download you didn’t request
Snapchat says requests can’t be canceled, so secure your account right away:
- Change your password.
- Turn on Login Verification (two-factor authentication).
- Store your recovery code safely.
Snapchat says these steps help protect your account even if someone learns your password. See Snapchat hacked account.
How to know it worked
- You have the zip file and can browse your data or Memories in a browser.
Still not working? Your next steps
- Account locked? See download data from a locked account. Deleting your account? Snapchat gives you 30 days to download data: see delete your Snapchat account.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
How do I download my Snapchat data?
Log in at accounts.snapchat.com, click My Data, choose what to include, confirm your email and click Submit. Download it from the email link or See exports.
How do I download all my Snapchat Memories?
In My Data, turn on Export your Memories, click Request Only Memories and submit. Open index.html from the zip file and click Memories to download them.
How long does Snapchat take to send my data?
Snapchat says it strives to deliver within 7 days, but large downloads can take longer.
Can I cancel a Snapchat data download request?
No. Snapchat says requests can’t be canceled. If you didn’t make it, change your password, turn on Login Verification and store your recovery code.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
Last reviewed 7 November 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 7 May 2027. Editor: Michael Michael. How we write and review guides.
What changed
- 7 November 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Snap Inc.. We never ask for passwords, login codes or payment to fix an account.