{
  "name": "SocialAppFix Recovery Routes Registry",
  "version": "1.0",
  "url": "https://socialappfix.com/recovery-routes/",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "attribution": "SocialAppFix (socialappfix.com)",
  "description": "Official account recovery and appeal routes for popular social media apps, from each app’s own help pages, plus the European Commission’s list of certified out-of-court dispute settlement bodies under the EU Digital Services Act. No third-party recovery services are listed.",
  "situations": [
    {
      "id": "hacked-out",
      "label": "I was hacked and can’t get in"
    },
    {
      "id": "hacked-in",
      "label": "Someone got in, but I can still log in"
    },
    {
      "id": "forgot",
      "label": "I forgot my password or can’t log in"
    },
    {
      "id": "no-codes",
      "label": "My login code isn’t arriving, or I lost my two-factor app"
    },
    {
      "id": "lost-phone",
      "label": "My phone was lost or stolen, or I changed number"
    },
    {
      "id": "locked",
      "label": "My account is locked for security"
    },
    {
      "id": "disabled",
      "label": "My account was disabled, suspended or banned"
    }
  ],
  "apps": [
    {
      "id": "facebook",
      "name": "Facebook",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Recover a hacked account: facebook.com/hacked",
            "publisher": "Facebook",
            "url": "https://www.facebook.com/hacked",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Hacked account recovery",
            "url": "https://socialappfix.com/facebook/hacked-account-recovery/"
          },
          "steps": 5,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Recover a hacked account: facebook.com/hacked",
            "publisher": "Facebook",
            "url": "https://www.facebook.com/hacked",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Hacked account recovery",
            "url": "https://socialappfix.com/facebook/hacked-account-recovery/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Meta Account Recovery Hub",
            "publisher": "Meta",
            "url": "https://www.meta.com/account-recovery-support/",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/facebook/cant-log-in/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Troubleshoot login with two-factor authentication",
            "publisher": "Facebook Help Center",
            "url": "https://www.facebook.com/help/147926301947841",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Login code not received",
            "url": "https://socialappfix.com/facebook/login-code-not-received/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=no-codes"
        },
        {
          "situation": "lost-phone",
          "situationLabel": "My phone was lost or stolen, or I changed number",
          "officialRoute": {
            "title": "Troubleshoot login with two-factor authentication",
            "publisher": "Facebook Help Center",
            "url": "https://www.facebook.com/help/147926301947841",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Login code not received",
            "url": "https://socialappfix.com/facebook/login-code-not-received/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=lost-phone"
        },
        {
          "situation": "locked",
          "situationLabel": "My account is locked for security",
          "officialRoute": {
            "title": "Facebook Help: Unlock your Facebook account",
            "publisher": "Facebook Help Center",
            "url": "https://www.facebook.com/help/669497174142663",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Account locked",
            "url": "https://socialappfix.com/facebook/account-locked/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=locked"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "My personal Facebook account is suspended or disabled",
            "publisher": "Facebook Help Center",
            "url": "https://www.facebook.com/help/103873106370583",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Account disabled or suspended",
            "url": "https://socialappfix.com/facebook/account-disabled-suspended/"
          },
          "steps": 5,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=facebook&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "ace",
        "user-rights",
        "platform-control"
      ]
    },
    {
      "id": "instagram",
      "name": "Instagram",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Hacked Instagram account",
            "publisher": "Instagram Help Center",
            "url": "https://help.instagram.com/368191326593075",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Instagram hacked account",
            "url": "https://socialappfix.com/instagram/hacked-account/"
          },
          "steps": 6,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=instagram&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Hacked Instagram account",
            "publisher": "Instagram Help Center",
            "url": "https://help.instagram.com/368191326593075",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Instagram hacked account",
            "url": "https://socialappfix.com/instagram/hacked-account/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=instagram&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Instagram Help: I can’t log in",
            "publisher": "Instagram Help Center",
            "url": "https://help.instagram.com/374546259294234",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t log in to Instagram",
            "url": "https://socialappfix.com/instagram/cant-log-in/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=instagram&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Instagram Help: Two-factor authentication",
            "publisher": "Instagram Help Center",
            "url": "https://help.instagram.com/566810106808145",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Instagram two-factor authentication",
            "url": "https://socialappfix.com/instagram/two-factor-authentication/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=instagram&s=no-codes"
        },
        {
          "situation": "lost-phone",
          "situationLabel": "My phone was lost or stolen, or I changed number",
          "officialRoute": {
            "title": "Instagram Help: Two-factor authentication",
            "publisher": "Instagram Help Center",
            "url": "https://help.instagram.com/566810106808145",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Instagram two-factor authentication",
            "url": "https://socialappfix.com/instagram/two-factor-authentication/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=instagram&s=lost-phone"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Instagram Help: About disabled Instagram accounts",
            "publisher": "Instagram Help Center",
            "url": "https://help.instagram.com/366993040048856",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Instagram removed my post",
            "url": "https://socialappfix.com/instagram/content-removed/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=instagram&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "ace",
        "user-rights",
        "platform-control"
      ]
    },
    {
      "id": "tiktok",
      "name": "TikTok",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "My account has been hacked",
            "publisher": "TikTok Help Center",
            "url": "https://www.tiktok.com/support/faq_detail?id=7581821084908067339",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked or can’t log in",
            "url": "https://socialappfix.com/tiktok/hacked-account/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=tiktok&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "My account has been hacked",
            "publisher": "TikTok Help Center",
            "url": "https://www.tiktok.com/support/faq_detail?id=7581821084908067339",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked or can’t log in",
            "url": "https://socialappfix.com/tiktok/hacked-account/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=tiktok&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Reset password",
            "publisher": "TikTok Help Center",
            "url": "https://www.tiktok.com/support/faq_detail?id=7581816993071028747",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked or can’t log in",
            "url": "https://socialappfix.com/tiktok/hacked-account/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=tiktok&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Account safety",
            "publisher": "TikTok Help Center",
            "url": "https://www.tiktok.com/support/faq_detail?id=7543604780950624824&category=web_account",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked or can’t log in",
            "url": "https://socialappfix.com/tiktok/hacked-account/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=tiktok&s=no-codes"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Content violations and bans",
            "publisher": "TikTok Help Center",
            "url": "https://www.tiktok.com/support/faq_detail?id=7543604781940791864&category=web_account",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Banned or under review",
            "url": "https://socialappfix.com/tiktok/account-banned/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=tiktok&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "ace",
        "user-rights"
      ]
    },
    {
      "id": "youtube",
      "name": "YouTube",
      "note": "YouTube uses your Google Account. If you can’t sign in or were hacked, recover the Google Account first.",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Recover a hacked YouTube channel",
            "publisher": "YouTube Help",
            "url": "https://support.google.com/youtube/answer/76187",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Channel hacked",
            "url": "https://socialappfix.com/youtube/channel-hacked/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=youtube&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Recover a hacked YouTube channel",
            "publisher": "YouTube Help",
            "url": "https://support.google.com/youtube/answer/76187",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Channel hacked",
            "url": "https://socialappfix.com/youtube/channel-hacked/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=youtube&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Get help signing in to YouTube",
            "publisher": "YouTube Help",
            "url": "https://support.google.com/youtube/answer/1185114",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t sign in",
            "url": "https://socialappfix.com/youtube/cant-sign-in/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=youtube&s=forgot"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Channel or account terminations",
            "publisher": "YouTube Help",
            "url": "https://support.google.com/youtube/answer/2802168",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Strike or terminated",
            "url": "https://socialappfix.com/youtube/strike-or-terminated/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=youtube&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "ace",
        "user-rights",
        "platform-control"
      ]
    },
    {
      "id": "x",
      "name": "X (Twitter)",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Help with my compromised account",
            "publisher": "X Help Center",
            "url": "https://help.x.com/en/safety-and-security/x-account-compromised",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Can’t log in to X",
            "url": "https://socialappfix.com/x-twitter/cant-log-in/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=x&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Help with my compromised account",
            "publisher": "X Help Center",
            "url": "https://help.x.com/en/safety-and-security/x-account-compromised",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Login alerts and security",
            "url": "https://socialappfix.com/x-twitter/login-alert-and-account-security/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=x&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Help with logging in",
            "publisher": "X Help Center",
            "url": "https://help.x.com/en/managing-your-account/log-in-issues",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Can’t log in to X",
            "url": "https://socialappfix.com/x-twitter/cant-log-in/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=x&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Help with two-factor authentication",
            "publisher": "X Help Center",
            "url": "https://help.x.com/en/managing-your-account/issues-with-login-authentication",
            "checked": "2026-10-31"
          },
          "guide": {
            "title": "Can’t log in to X",
            "url": "https://socialappfix.com/x-twitter/cant-log-in/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=x&s=no-codes"
        },
        {
          "situation": "locked",
          "situationLabel": "My account is locked for security",
          "officialRoute": {
            "title": "X Help Center: Help with locked or limited account",
            "publisher": "X Help Center",
            "url": "https://help.x.com/en/managing-your-account/locked-and-limited-accounts",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Account locked or limited",
            "url": "https://socialappfix.com/x-twitter/account-locked-or-limited/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=x&s=locked"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "X Help Center: About suspended accounts",
            "publisher": "X Help Center",
            "url": "https://help.x.com/en/managing-your-account/suspended-x-accounts",
            "checked": "2026-10-31"
          },
          "guide": {
            "title": "Account suspended",
            "url": "https://socialappfix.com/x-twitter/account-suspended/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=x&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "user-rights"
      ]
    },
    {
      "id": "whatsapp",
      "name": "WhatsApp",
      "note": "WhatsApp doesn’t use a regular login password. Your account is tied to your phone number, plus an optional two-step verification PIN or password.",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "WhatsApp Help: How to recover a compromised account",
            "publisher": "WhatsApp Help Center",
            "url": "https://faq.whatsapp.com/1131652977717250",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/whatsapp/hacked-account/"
          },
          "steps": 5,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=whatsapp&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "WhatsApp Help: How to recover a compromised account",
            "publisher": "WhatsApp Help Center",
            "url": "https://faq.whatsapp.com/1131652977717250",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/whatsapp/hacked-account/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=whatsapp&s=hacked-in"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "WhatsApp Help: Can’t complete registration",
            "publisher": "WhatsApp Help Center",
            "url": "https://faq.whatsapp.com/1120385166078156",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Verification code",
            "url": "https://socialappfix.com/whatsapp/verification-code-not-received/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=whatsapp&s=no-codes"
        },
        {
          "situation": "lost-phone",
          "situationLabel": "My phone was lost or stolen, or I changed number",
          "officialRoute": {
            "title": "How to recover a WhatsApp account from a lost or stolen device",
            "publisher": "WhatsApp Help Center",
            "url": "https://faq.whatsapp.com/1007324800132703",
            "checked": "2026-10-30"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/whatsapp/hacked-account/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=whatsapp&s=lost-phone"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "WhatsApp Help: About account bans",
            "publisher": "WhatsApp Help Center",
            "url": "https://faq.whatsapp.com/465883178708358",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Account banned",
            "url": "https://socialappfix.com/whatsapp/account-banned/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=whatsapp&s=disabled"
        }
      ],
      "euDisputeBodies": []
    },
    {
      "id": "messenger",
      "name": "Messenger",
      "note": "Messenger uses your Facebook login, so recovery goes through Facebook’s routes.",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Recover a hacked account: facebook.com/hacked",
            "publisher": "Facebook",
            "url": "https://www.facebook.com/hacked",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Hacked account recovery",
            "url": "https://socialappfix.com/facebook/hacked-account-recovery/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=messenger&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Recover a hacked account: facebook.com/hacked",
            "publisher": "Facebook",
            "url": "https://www.facebook.com/hacked",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Hacked account recovery",
            "url": "https://socialappfix.com/facebook/hacked-account-recovery/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=messenger&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Meta Account Recovery Hub",
            "publisher": "Meta",
            "url": "https://www.meta.com/account-recovery-support/",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/facebook/cant-log-in/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=messenger&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Troubleshoot login with two-factor authentication",
            "publisher": "Facebook Help Center",
            "url": "https://www.facebook.com/help/147926301947841",
            "checked": "2026-10-20"
          },
          "guide": {
            "title": "Login code not received",
            "url": "https://socialappfix.com/facebook/login-code-not-received/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=messenger&s=no-codes"
        }
      ],
      "euDisputeBodies": []
    },
    {
      "id": "snapchat",
      "name": "Snapchat",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Snapchat Support: I can’t access my account",
            "publisher": "Snapchat Support",
            "url": "https://help.snapchat.com/hc/en-us/articles/23102718270996-I-can-t-access-my-account",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/snapchat/cant-log-in/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=snapchat&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Snapchat Support: My account is compromised",
            "publisher": "Snapchat Support",
            "url": "https://help.snapchat.com/hc/en-us/articles/7012305621908-My-account-is-compromised",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/snapchat/hacked-account/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=snapchat&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "I forgot my password. How do I reset it?",
            "publisher": "Snapchat Support",
            "url": "https://help.snapchat.com/hc/en-us/articles/7012348977684",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/snapchat/cant-log-in/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=snapchat&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Snapchat Support: I can’t access my account",
            "publisher": "Snapchat Support",
            "url": "https://help.snapchat.com/hc/en-us/articles/23102718270996-I-can-t-access-my-account",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/snapchat/cant-log-in/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=snapchat&s=no-codes"
        },
        {
          "situation": "locked",
          "situationLabel": "My account is locked for security",
          "officialRoute": {
            "title": "My Snapchat account is locked",
            "publisher": "Snapchat Support",
            "url": "https://help.snapchat.com/hc/en-us/articles/7012315286164-My-Snapchat-account-is-locked",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/snapchat/cant-log-in/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=snapchat&s=locked"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "How to Submit an Appeal",
            "publisher": "Snapchat Support",
            "url": "https://help.snapchat.com/hc/en-us/articles/17988958753684-How-to-Submit-an-Appeal",
            "checked": "2026-10-21"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/snapchat/cant-log-in/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=snapchat&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "user-rights",
        "platform-control"
      ]
    },
    {
      "id": "linkedin",
      "name": "LinkedIn",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "LinkedIn Help: Report a compromised account",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1340402",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/linkedin/hacked-compromised-account/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "LinkedIn Help: Report a compromised account",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1340402",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/linkedin/hacked-compromised-account/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "LinkedIn Help: Reset your password",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1382101",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Password & codes",
            "url": "https://socialappfix.com/linkedin/reset-password-verification-code/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Sign-in security prompt for two-factor authentication",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1427042",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Password & codes",
            "url": "https://socialappfix.com/linkedin/reset-password-verification-code/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=no-codes"
        },
        {
          "situation": "lost-phone",
          "situationLabel": "My phone was lost or stolen, or I changed number",
          "officialRoute": {
            "title": "No access to mobile device for two-factor authentication",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1335344",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Password & codes",
            "url": "https://socialappfix.com/linkedin/reset-password-verification-code/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=lost-phone"
        },
        {
          "situation": "locked",
          "situationLabel": "My account is locked for security",
          "officialRoute": {
            "title": "LinkedIn Help: Account restrictions",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1340522",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Account restricted",
            "url": "https://socialappfix.com/linkedin/account-restricted-cant-sign-in/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=locked"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "LinkedIn Help: Account restrictions",
            "publisher": "LinkedIn Help",
            "url": "https://www.linkedin.com/help/linkedin/answer/a1340522",
            "checked": "2026-11-06"
          },
          "guide": {
            "title": "Account restricted",
            "url": "https://socialappfix.com/linkedin/account-restricted-cant-sign-in/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=linkedin&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "user-rights"
      ]
    },
    {
      "id": "discord",
      "name": "Discord",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Discord Support: Undo an email address change",
            "publisher": "Discord Support",
            "url": "https://support.discord.com/hc/en-us/articles/27299669812375",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/discord/hacked-account/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=discord&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Account security and compromised accounts",
            "publisher": "Discord Support",
            "url": "https://support.discord.com/hc/en-us/articles/24160905919511",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/discord/hacked-account/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=discord&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Discord Support: Change or reset your password",
            "publisher": "Discord Support",
            "url": "https://support.discord.com/hc/articles/218410947",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/discord/cant-log-in-lost-2fa/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=discord&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Lost access to Multi-Factor Authentication (backup codes)",
            "publisher": "Discord Support",
            "url": "https://support.discord.com/hc/en-us/articles/115001221072",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/discord/cant-log-in-lost-2fa/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=discord&s=no-codes"
        },
        {
          "situation": "locked",
          "situationLabel": "My account is locked for security",
          "officialRoute": {
            "title": "Discord Support: Verification Required FAQ",
            "publisher": "Discord Support",
            "url": "https://support.discord.com/hc/en-us/articles/6181726888215-Verification-Required-FAQ",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Verification required",
            "url": "https://socialappfix.com/discord/verification-required-phone-email/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=discord&s=locked"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Discord Safety Center: How you can appeal our actions",
            "publisher": "Discord Support",
            "url": "https://discord.com/safety/360043712172-how-you-can-appeal-our-actions",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Account disabled",
            "url": "https://socialappfix.com/discord/account-disabled-suspended-appeal/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=discord&s=disabled"
        }
      ],
      "euDisputeBodies": []
    },
    {
      "id": "reddit",
      "name": "Reddit",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Reddit Help: I need help with a hacked or compromised account",
            "publisher": "Reddit",
            "url": "https://support.reddithelp.com/hc/en-us/articles/360045768792-I-need-help-with-a-hacked-or-compromised-account",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked or two-factor problems",
            "url": "https://socialappfix.com/reddit/hacked-account-two-factor-backup-codes/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=reddit&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Reddit Help: I need help with a hacked or compromised account",
            "publisher": "Reddit",
            "url": "https://support.reddithelp.com/hc/en-us/articles/360045768792-I-need-help-with-a-hacked-or-compromised-account",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked or two-factor problems",
            "url": "https://socialappfix.com/reddit/hacked-account-two-factor-backup-codes/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=reddit&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "How do I log in to Reddit if I forgot my password?",
            "publisher": "Reddit",
            "url": "https://support.reddithelp.com/hc/en-us/articles/205240005-How-do-I-log-in-to-Reddit-if-I-forgot-my-password",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/reddit/cant-log-in-password-reset-username/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=reddit&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "I have two-factor authentication set up, but can't log in to my account. What do I do?",
            "publisher": "Reddit",
            "url": "https://support.reddithelp.com/hc/en-us/articles/360043047652-I-have-two-factor-authentication-set-up-but-can-t-log-in-to-my-account-What-do-I-do",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked or two-factor problems",
            "url": "https://socialappfix.com/reddit/hacked-account-two-factor-backup-codes/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=reddit&s=no-codes"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Reddit Help: Account status overview",
            "publisher": "Reddit",
            "url": "https://support.reddithelp.com/hc/en-us/articles/360045734591-Account-status-overview",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Banned, suspended or locked",
            "url": "https://socialappfix.com/reddit/account-banned-suspended-locked/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=reddit&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "platform-control"
      ]
    },
    {
      "id": "twitch",
      "name": "Twitch",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Twitch Help: What can I do if someone else accessed my account?",
            "publisher": "Twitch",
            "url": "https://help.twitch.tv/s/article/account-hacked?language=en_US",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/twitch/hacked-account-unauthorized-access/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=twitch&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Twitch Help: What can I do if someone else accessed my account?",
            "publisher": "Twitch",
            "url": "https://help.twitch.tv/s/article/account-hacked?language=en_US",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked account",
            "url": "https://socialappfix.com/twitch/hacked-account-unauthorized-access/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=twitch&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Twitch Help: Account Access/Login Issues Guide",
            "publisher": "Twitch",
            "url": "https://help.twitch.tv/s/article/twitch-account-access-login-issues-guide?language=en_US",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/twitch/cant-log-in-password-username/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=twitch&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Twitch Help: Not Receiving Verification Codes?",
            "publisher": "Twitch",
            "url": "https://help.twitch.tv/s/article/not-receiving-sms?language=en_US",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Codes not received",
            "url": "https://socialappfix.com/twitch/verification-code-not-received/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=twitch&s=no-codes"
        },
        {
          "situation": "lost-phone",
          "situationLabel": "My phone was lost or stolen, or I changed number",
          "officialRoute": {
            "title": "Twitch Help: How to Change Your 2FA Phone Number (Authy FAQ)",
            "publisher": "Twitch",
            "url": "https://help.twitch.tv/s/article/authy-faq?language=en_US",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Two-factor (2FA)",
            "url": "https://socialappfix.com/twitch/two-factor-lost-phone-authy/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=twitch&s=lost-phone"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Twitch Help: About Account Enforcements and Chat Bans",
            "publisher": "Twitch",
            "url": "https://help.twitch.tv/s/article/about-account-suspensions-dmca-suspensions-and-chat-bans?language=en_US",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Account suspended",
            "url": "https://socialappfix.com/twitch/account-suspended-appeal/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=twitch&s=disabled"
        }
      ],
      "euDisputeBodies": []
    },
    {
      "id": "telegram",
      "name": "Telegram",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Telegram FAQ: My phone was stolen, what do I do?",
            "publisher": "Telegram",
            "url": "https://telegram.org/faq",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked account or stolen phone",
            "url": "https://socialappfix.com/telegram/hacked-account-phone-stolen/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=telegram&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Telegram FAQ: My phone was stolen, what do I do?",
            "publisher": "Telegram",
            "url": "https://telegram.org/faq",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked account or stolen phone",
            "url": "https://socialappfix.com/telegram/hacked-account-phone-stolen/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=telegram&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Telegram FAQ: How does 2-Step Verification work?",
            "publisher": "Telegram",
            "url": "https://telegram.org/faq",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Two-step verification",
            "url": "https://socialappfix.com/telegram/two-step-verification-forgot-password/"
          },
          "steps": 1,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=telegram&s=forgot"
        },
        {
          "situation": "no-codes",
          "situationLabel": "My login code isn’t arriving, or I lost my two-factor app",
          "officialRoute": {
            "title": "Telegram FAQ: Troubleshooting (Login and SMS)",
            "publisher": "Telegram",
            "url": "https://telegram.org/faq",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Login code not arriving",
            "url": "https://socialappfix.com/telegram/login-code-not-arriving/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=telegram&s=no-codes"
        },
        {
          "situation": "lost-phone",
          "situationLabel": "My phone was lost or stolen, or I changed number",
          "officialRoute": {
            "title": "Telegram FAQ: My phone was stolen, what do I do?",
            "publisher": "Telegram",
            "url": "https://telegram.org/faq",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Hacked account or stolen phone",
            "url": "https://socialappfix.com/telegram/hacked-account-phone-stolen/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=telegram&s=lost-phone"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Telegram: Spam FAQ",
            "publisher": "Telegram",
            "url": "https://telegram.org/faq_spam",
            "checked": "2026-11-09"
          },
          "guide": {
            "title": "Account limited",
            "url": "https://socialappfix.com/telegram/account-limited-spam/"
          },
          "steps": 4,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=telegram&s=disabled"
        }
      ],
      "euDisputeBodies": []
    },
    {
      "id": "pinterest",
      "name": "Pinterest",
      "note": "",
      "routes": [
        {
          "situation": "hacked-out",
          "situationLabel": "I was hacked and can’t get in",
          "officialRoute": {
            "title": "Pinterest Help: We protected your account",
            "publisher": "Pinterest Help Center",
            "url": "https://help.pinterest.com/en/article/we-protected-your-account",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Hacked account and 2FA",
            "url": "https://socialappfix.com/pinterest/hacked-account-two-factor/"
          },
          "steps": 3,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=pinterest&s=hacked-out"
        },
        {
          "situation": "hacked-in",
          "situationLabel": "Someone got in, but I can still log in",
          "officialRoute": {
            "title": "Pinterest Help: We protected your account",
            "publisher": "Pinterest Help Center",
            "url": "https://help.pinterest.com/en/article/we-protected-your-account",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Hacked account and 2FA",
            "url": "https://socialappfix.com/pinterest/hacked-account-two-factor/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=pinterest&s=hacked-in"
        },
        {
          "situation": "forgot",
          "situationLabel": "I forgot my password or can’t log in",
          "officialRoute": {
            "title": "Can’t log in to Pinterest",
            "publisher": "Pinterest Help Center",
            "url": "https://help.pinterest.com/en/article/cant-log-in-to-pinterest",
            "checked": "2026-11-07"
          },
          "guide": {
            "title": "Can’t log in",
            "url": "https://socialappfix.com/pinterest/cant-log-in-reset-password/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=pinterest&s=forgot"
        },
        {
          "situation": "disabled",
          "situationLabel": "My account was disabled, suspended or banned",
          "officialRoute": {
            "title": "Pinterest Help: Account deactivation",
            "publisher": "Pinterest",
            "url": "https://help.pinterest.com/en/article/account-suspension",
            "checked": "2026-11-08"
          },
          "guide": {
            "title": "Account deactivated or suspended",
            "url": "https://socialappfix.com/pinterest/account-deactivated-suspended-appeal/"
          },
          "steps": 2,
          "stepsUrl": "https://socialappfix.com/account-recovery/?app=pinterest&s=disabled"
        }
      ],
      "euDisputeBodies": [
        "ace",
        "user-rights",
        "platform-control"
      ]
    }
  ],
  "euDisputeSettlement": {
    "source": {
      "title": "Out-of-court dispute settlement bodies under the Digital Services Act (DSA)",
      "publisher": "European Commission",
      "url": "https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement",
      "listUpdated": "2026-11-06",
      "checked": "2026-11-14",
      "attribution": "European Commission"
    },
    "countryMeans": "Country of the certifying authority, not necessarily where the body is based.",
    "appliesTo": "Platform decisions restricting your account or sanctioning your content, and rejected notices of illegal content (European Commission). The Commission’s page does not mention hacked-account recovery; these bodies review platform decisions and cannot restore access themselves.",
    "bodies": [
      {
        "id": "ace",
        "name": "Appeals Centre Europe",
        "country": "Ireland",
        "certified": "2024-09-26",
        "url": "https://www.appealscentre.eu/",
        "languages": "Most EU languages for content; decisions in English, French, German, Italian, Spanish, Dutch and Polish",
        "namedApps": [
          "facebook",
          "instagram",
          "tiktok",
          "youtube",
          "pinterest"
        ],
        "general": false,
        "alsoCovers": "also Threads and Google Maps"
      },
      {
        "id": "user-rights",
        "name": "User Rights",
        "country": "Germany",
        "certified": "2024-08-12",
        "url": "https://user-rights.org/en",
        "languages": "German, Italian, English and French (depending on the type of case)",
        "namedApps": [
          "instagram",
          "facebook",
          "tiktok",
          "linkedin",
          "pinterest",
          "x",
          "youtube",
          "snapchat"
        ],
        "general": false
      },
      {
        "id": "platform-control",
        "name": "Platform Control",
        "country": "Germany",
        "certified": "2025-11-04",
        "url": "https://platform-control.com/",
        "languages": "German and English",
        "namedApps": [
          "instagram",
          "facebook",
          "snapchat",
          "youtube",
          "reddit",
          "pinterest"
        ],
        "general": false,
        "alsoCovers": "also Google Maps, Google Play, Google Shopping, Wikipedia, Tinder, Hinge and OkCupid (for illegal content under German law)"
      },
      {
        "id": "adroit",
        "name": "ADROIT",
        "country": "Malta",
        "certified": "2024-07-10",
        "url": "https://adroit.legal/",
        "languages": "Dutch, English, French, German, Italian, Maltese, Portuguese and Spanish",
        "namedApps": [],
        "general": true,
        "scope": "shopping, booking, content-sharing, crowdfunding, Web3/fintech, gaming and trading platforms"
      },
      {
        "id": "adr-center",
        "name": "ADR Center",
        "country": "Italy",
        "certified": "2024-12-18",
        "url": "https://ods.adrcenter.com/",
        "languages": "16 languages, including Italian, English, French, German, Spanish and Polish",
        "namedApps": [],
        "general": true,
        "scope": "listed types of illegal or harmful content, including access to the platform"
      },
      {
        "id": "adr-point",
        "name": "ADR Point",
        "country": "Greece",
        "certified": "2025-06-23",
        "url": "https://ods.adrpoint.com/en",
        "languages": "13 languages, including Greek, English, French, German, Italian and Spanish",
        "namedApps": [],
        "general": true,
        "scope": "listed types of illegal content, including access to the platform"
      },
      {
        "id": "ceah",
        "name": "Central European Appeals Hub",
        "country": "Slovakia",
        "certified": "2025-08-19",
        "url": "https://ceappeals.online/",
        "languages": "Slovak, Czech and English",
        "namedApps": [],
        "general": true,
        "scope": "illegal content and terms-and-conditions violations"
      },
      {
        "id": "ih21",
        "name": "IH21 - Digitálny ombudsman",
        "country": "Slovakia",
        "certified": "2026-05-29",
        "url": "https://www.digitalniombudsman.cz/",
        "languages": "Slovak, Czech and English",
        "namedApps": [],
        "general": true,
        "scope": "illegal content and terms-and-conditions violations"
      },
      {
        "id": "impress",
        "name": "Impress Dispute Resolutions",
        "country": "Ireland",
        "certified": "2026-05-14",
        "url": "https://impressdisputeresolutions.org/",
        "languages": "English",
        "namedApps": [],
        "general": true,
        "scope": "illegal content, decided under Irish law"
      },
      {
        "id": "rtr",
        "name": "RTR-GmbH, Fachbereich Medien",
        "country": "Austria",
        "certified": "2024-11-21",
        "url": "https://www.rtr.at/beschwerdeportal",
        "languages": "German",
        "namedApps": [],
        "general": true,
        "scope": "listed types of illegal content and conduct"
      },
      {
        "id": "opvt",
        "name": "Online Platform Vitarendező Tanács (OPVT)",
        "country": "Hungary",
        "certified": "2024-08-29",
        "url": "https://opvt.hu/opvt",
        "languages": "Hungarian",
        "namedApps": [],
        "general": true,
        "scope": "all types of disputes"
      }
    ]
  }
}