Quick answer
When Discord prompts you in the app, choose a method: a video selfie (processed on your device), an ID scan, a Google Wallet ID pass, or a credit card check. Discord receives only your age group. Wrong result? Go to User Settings > My Account and select Retry next to Age Group. Banned for being under the minimum age when you’re not? Open the violation, press Let us know, and choose Scan your ID.
Does this match what you see?
- A “Confirm your age” window appeared when opening a channel or changing a setting.
- Media is blurred and you can’t unblur it.
- Your account was banned under Minimum Age Requirements.
- Your Age Group shows as teen or Unconfirmed.
Computer (browser)iPhone & iPadAndroid
Based on Discord Support’s “Age Assurance Update FAQ”, its age assurance guide and “Help! I’m over 13 years old but I got locked out”, read on November 7, 2026. Age rules are changing by country, so details may change.
Why this happens: the possible causes
What triggers age assurance (Discord).
| You try to… | Why it asks |
|---|---|
| Unblur sensitive media, or set content filters to Show | Teen-protective filter defaults |
| Turn off Message Requests | On by default |
| Open 18+ channels or servers | Age-restricted content |
| Speak in stage channels | Restricted setting |
| Turn on age-restricted commands, or NSFW servers on iOS | Restricted settings |
- Age-restricted content or settingsCheck this first
Discord asks only when you try to access restricted areas or change certain safety settings.
- Discord’s age inference wasn’t confidentCheck this first
Discord says its model uses account signals (not message content) and assigns an age group only when confidence is high.
- A minimum-age banPossible
Accounts confirmed as under the country’s minimum age are banned; Discord lets you appeal with an ID scan.
Try these 60-second checks first
- Use the Discord app, not a link from an email or message.
- For a selfie, use a well-lit spot and remove headwear.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Confirm your age when Discord asks
Discord’s age assurance steps.
- When the Confirm your age window appears in Discord, choose a method:
- Video selfie (via k-ID): select Take a selfie, allow camera access, follow the prompts and press Done.
- ID scan (via k-ID): select ID Scan, scan the QR code with your phone, photograph your government ID, take a matching selfie, and press Done.
- Google Wallet: select Google Wallet ID Pass and share your age from a passport ID pass (or create one).
- Credit card check: Discord says a temporary charge under $0.50 may appear and is refunded within 14 business days.
Discord says it usually takes a few minutes, and it only asks for more than one method when it needs more information. You get system messages and a DM from Discord’s official profile confirming your age group.
Did it work? Your Age Group shows under User Settings > My Account.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Fix 2: Retry if your age group is wrong
Discord lets you re-verify if you think you were wrongly placed in the teen group.
- Open User Settings > My Account and find Age Group.
- Select Retry (or Confirm Age if it says Unconfirmed). You can also select Retry in the age assurance system message in chat.
- Discord says you can always retry with the ID scan option.
Did it work? Your Age Group updates.
Did Fix 2 solve it?
Great, you fixed it with Fix 2. Tell us it worked, or bookmark this page in case it happens again.
Locked out under “Minimum Age Requirements”
If you’re over your country’s minimum age but your account was banned for age, Discord says to appeal with an ID scan:
- Log in to the locked account and open Active Violations.
- Select the Minimum Age Requirements violation card and press Let us know.
- Select Scan your ID, allow camera access, scan your ID, then take a selfie to match it.
- Press Done.
Discord says to use good lighting, remove headwear and keep your glasses on. It’s typically processed within seconds; when it works, Age Check Complete appears and you can log back in. Still stuck or think the result is wrong? Contact Discord Support.
What Discord and its vendors keep
- Video selfies are processed on your device and never leave it.
- IDs go to Discord’s vendor (k-ID and its partner Veratad), are used only to get your age, and are deleted, in most cases immediately.
- Discord receives only your age or age group, and says your ID is never linked to your Discord account.
- Google Wallet shares your birthdate; Discord says it derives your age without keeping the birthdate.
- Card checks go through k-ID and Stripe; Discord says it never sees the card details.
- Discord says age data isn’t used for ads or sold, and its age vendors weren’t involved in the September 2025 breach of a customer service agent.
If you don’t verify
Discord says you keep your account, servers, friends list, DMs and voice chat. You just can’t access age-restricted content or change certain default safety settings, such as the sensitive content filters (by default, DMs from friends and server channels are blurred, and DMs from others are blocked). Discord says these filters only check images and videos, not text, voice or calls.
How to know it worked
- Your Age Group is correct, or your age ban is lifted.
Still not working? Your next steps
- Account disabled for another reason? See Discord account disabled.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
Does everyone have to verify their age on Discord?
No. Discord says over 90% of users won’t need to verify. It asks when you try to access age-restricted content or change certain safety settings.
Does Discord keep my face scan or ID?
Discord says video selfies never leave your device, IDs are deleted after confirmation, and it receives only your age group.
Discord put me in the teen group. How do I fix it?
Go to User Settings > My Account and select Retry next to Age Group. Discord says you can always retry with an ID scan.
I was banned for being underage but I’m not. What do I do?
Open the Minimum Age Requirements violation, press Let us know, choose Scan your ID and take a matching selfie.
Will Discord email me to verify my age?
No. Discord says it doesn’t send emails or texts about age assurance; prompts appear in the app.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
- How to complete age assurance (external site, opens in a new tab)
- Age Assurance Update FAQ (external site, opens in a new tab)
- Help! I’m over 13 years old but I got locked out (external site, opens in a new tab)
Last reviewed 7 November 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 7 February 2027. Editor: Michael Michael. How we write and review guides.
What changed
- 7 November 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Discord. We never ask for passwords, login codes or payment to fix an account.