Quick answer
Scan failing? Use good lighting, remove headwear covering your face (keep normal glasses on), check your camera works, and try another spot. Too many tries? Attempts are limited each day, so wait 24 hours. Errors or crashes? Contact k-ID Support. Think the estimated age is wrong? Appeal through Twitch Support with proof of age. Suspended over your age? Use Twitch’s contact form: Privacy Questions > Age Suspension Appeal.
Does this match what you see?
- A “Verify Your Age” screen appears when you sign up, log in or open a stream.
- The face scan fails, errors or crashes.
- You can’t watch some streams with content classification labels.
Computer (browser)iPhone & iPadAndroid
Based on Twitch Help’s “Age Verification on Twitch”, text supplied by the site owner on November 9, 2026. Which regions require verification can change.
Why this happens: the possible causes
When Twitch may ask you to verify (Twitch Help).
| When | Who |
|---|---|
| Creating an account | New users in affected regions |
| Logging in | Existing users in affected regions |
| Before certain content | Users in affected regions opening streams with certain Content Classification Labels (CCLs) |
- You’re in a region where the law requires age checksCheck this first
Twitch says it can’t let you opt out there.
Try these 60-second checks first
- Find a well-lit spot and make sure your camera works.
How to fix it, step by step
Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.
Fix 1: Complete the age verification
A one-time check; Twitch says the scan usually takes up to a minute.
- When the “Verify Your Age” screen appears, follow its instructions.
- Allow camera access, get into good light, remove headwear covering your face, and keep your glasses on if you normally wear them.
- Follow the on-screen instructions for the scan, then wait for confirmation of your status.
Did it work? Twitch confirms your verification and you can carry on. You won’t be asked again on that account.
Did Fix 1 solve it?
Great, you fixed it with Fix 1. Tell us it worked, or bookmark this page in case it happens again.
Face scan not working
- Make sure the lighting is good, or move somewhere brighter.
- Check your camera is working.
- Remove face coverings or accessories that might get in the way.
- Error message? Read it for details. Errors or crashes that won’t go away: contact k-ID Support or check k-ID’s help resources.
Hit the limit? Twitch limits attempts each day for security. If you exceed it, wait 24 hours before trying again.
Wrong age, or suspended over your age
- Estimated age is wrong: appeal through Twitch Support with proper age documentation. Twitch says manual reviews can take longer.
- Account suspended for being under the minimum age, but you’re older: use Twitch’s contact form, choosing Privacy Questions > Age Suspension Appeal. More in Twitch account suspended.
- Under the minimum age for your region: Twitch says you can’t have an account, and some content needs a higher minimum age.
Change the date of birth on your account
Twitch says most people never need to, but you can ask at any time. The only route is a Support request; Twitch says requests sent any other way aren’t reviewed:
- Go to help.twitch.tv/s/contactsupport and choose Privacy > Data Request > Correcting my date of birth.
- Verify your account with your account email, your date of birth, the last 4 digits of your 2FA phone number and your current IP address, and attach photo ID showing your date of birth.
- Twitch tells you when it’s updated. If you can’t verify your identity, Twitch says it can’t help.
- Date of birth locked (for example in Affiliate onboarding)? That means you verified your age before. Use the same request and mention it’s locked from age verification.
- Monetized? Other onboarding details can be edited in Creator Dashboard > Monetization without affecting your tax forms or payout method.
- Support can’t tell you what date of birth is on your account, and you don’t need to know it to request a change.
- Parents correcting a child’s date of birth must attach Twitch’s Parental Relationship Form. Twitch says parents can ask to close the account of a child aged 13–16, or appeal if a child aged 13–16 was wrongly suspended as under 13.
Twitch says it never shares your date of birth with third parties, and only asks for personal details in a support ticket from an official @twitch.tv email. Our note: send ID only through Twitch’s own support form, never to someone who contacts you claiming to be Twitch.
United Kingdom
Twitch says UK residents under 18 can still use Twitch, but can’t view certain content labeled with Content Classification Labels (CCLs).
Australia: under-16s
To comply with Australia’s Social Media Minimum Age law, Twitch says Australians under 16 couldn’t create accounts from December 10, 2025, and existing under-16 accounts were disabled on January 9, 2026. Recurring subscriptions stopped renewing; active subscriptions running past that date (not gifted ones), Twitch said, would be refunded, and remaining Bits refunded to the original payment method.
Turned 16? Contact Twitch Support to ask for your account to be reinstated, so you keep your username.
Turkey: under-15s
Twitch says new users in Turkey under 15 can’t create accounts from October 29, 2026, and existing under-15 accounts will be disabled in February 2027, with the same subscription and Bits refunds. Download any VODs you want to keep before then. At 15, you can ask support to re-enable the account.
For parents
Twitch requires everyone to be at least 13, and users between 13 and the age of adulthood where they live may only use Twitch under a parent or guardian’s supervision.
If your child has an account but is under the minimum age in your area, Twitch says to email [email protected] with the username to have it closed and the data deleted, or to request access to its data. Not the parent or guardian? Report the account with Twitch’s reporting tool instead.
How to know it worked
- Twitch confirms your age and you can sign up, log in or watch as normal.
Still not working? Your next steps
- Scan problems: contact k-ID Support. Wrong age or account questions: contact Twitch Support.
Official help routes
SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.
Frequently asked questions
Why is Twitch asking me to verify my age?
Twitch says local laws in some regions require it, at sign-up, login, or before content with certain content classification labels.
Does Twitch store my face scan?
No. Twitch says the video selfie is analyzed on your device, never leaves it, and isn’t stored by Twitch or k-ID.
Can I skip Twitch age verification?
No. Where it’s required by law, Twitch says you can’t opt out.
How many times do I have to verify my age?
Once per account.
Why can’t I try the age scan again?
Attempts are limited daily. Wait 24 hours.
How do I change my date of birth on Twitch?
Submit a Support request under Privacy > Data Request > Correcting my date of birth, with your account details and photo ID. Twitch says it’s the only route.
Can under-16s use Twitch in Australia?
No. Twitch disabled under-16 accounts in Australia on January 9, 2026. You can ask support to reinstate yours when you turn 16.
Did this solve your problem?
Your answer stays in your browser — nothing is sent or stored. The “tell us” link opens your own email app.
Out of date or didn’t work? Email us — never include passwords or codes.
Sources and how we checked this guide
We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.
- Age Verification on Twitch (external site, opens in a new tab)
- Date of Birth Changes (external site, opens in a new tab)
Last reviewed 9 November 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 9 February 2027. Editor: Michael Michael. How we write and review guides.
What changed
- 9 November 2026: First published.
SocialAppFix is an independent guide and is not affiliated with or endorsed by Twitch. We never ask for passwords, login codes or payment to fix an account.