Snapchat+: Cancel, Get a Refund, Fix “Restore Failed” and Missing Features

Does this match what you see?

• You can’t find where to cancel Snapchat+.
• You were charged after a free trial.
• Restore Purchases says “Restore Failed”.
• You subscribed but Snapchat+ features aren’t there.

iPhone & iPadAndroidComputer (browser)

Based on Snapchat Support’s Snapchat+ articles supplied by the site owner. Prices vary by country and device; Snapchat says the price shown in your app (Settings > Snapchat+) is what you’ll pay.

Why this happens: the possible causes

Where you subscribed decides who handles it.

• You’re looking in Snapchat instead of where you paidCheck this first

  Snapchat says cancelling depends on how you signed up: the App Store, Google Play or its web accounts portal.

• You’re logged into a different Snapchat accountCheck this first

  Snapchat says Restore Failed means no purchases were found for that Snapchat account.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

Subscribed but features aren’t showing (or no Snapchat+ card)

• Restart Snapchat: Snapchat says you may need to restart the app after subscribing for Snapchat+ options to appear.
• No Snapchat+ banner in your Profile? Snapchat says you may need to dismiss other banner cards first.
• Right account? The subscription only applies to the account you were logged into when you chose the plan (see Restore Failed).
• Still seeing ads after getting Platinum? Snapchat says you may need to wait a few minutes or restart the app.
• Lens+ features missing? Snapchat says Lens+ comes only with Lens+ Monthly or Platinum; check your plan, update Snapchat, and restart the app. It can take a few minutes after subscribing.

To subscribe: in the app, go to your Profile > Snapchat+ banner > choose a plan. On the web, go to snapchat.com/plus (external site, opens in a new tab) > Subscribe on web > choose a plan > Continue > sign in or sign up > enter payment info and agree to the terms.

A charge right after subscribing?

Snapchat says when you enter a card, an authorization charge checks that it’s valid, active and has enough funds. It’s returned within a few days.

Snapchat+ plans: Family, Platinum and Lens+ (and upgrading)

Snapchat says you can subscribe monthly or yearly, and upgrade to other plans. Some may not be available in your region.

• Family Plan: the subscriber can add 2 more people; each gets Snapchat+ features and 250GB of Memories storage. It’s the only plan that lets you add people, and Snapchat says if you switch to another plan, the people you added lose access.
• Platinum Monthly: Snapchat+ with no Story or Lens ads (Snapchat’s “What is Snapchat+” page also says no Sponsored Snaps), everything in Lens+ with a higher monthly AI Lens allowance, and 5TB of Memories storage. You may still see sponsored places and My AI responses.
• Lens+ Monthly: Snapchat+ plus exclusive Lenses and AI features, with the same Memories storage as Snapchat+. Snapchat says its AI Lenses have a monthly generation allowance that resets on your Lens+ billing date; when you hit it, Snapchat shows how many days are left and may offer Platinum for a higher allowance.
• Snapchat says Platinum and Lens+ are rolling out slowly and aren’t available with web subscriptions.

To upgrade: sign into the Snapchat account you want to upgrade > Profile > Snapchat+ banner > choose the plan, then complete the purchase in the App Store or Google Play. No upgrade option? Snapchat says the plan may not be available in your region, or, if you already pay through Apple or Google, you may need to manage the subscription in that store using the same Apple ID or Google account.

Promo codes, gift cards and discounts (and when a code won’t work)

Snapchat says discounted promotions are only redeemable in the Snapchat app, at snapchat.com/plus, or at a specific URL from a Snapchat partner. Our tip: treat any other “Snapchat+ discount” link as a likely scam.

Redeem a partner code: check the partner’s eligibility rules (some codes are only for people who’ve never subscribed), go to the partner’s redemption site or Snapchat’s promo redemption page (external site, opens in a new tab), log in, enter the code and tap Continue, then pick a plan and start your free trial.

• Card needed: Snapchat says you need a valid credit or debit card even for a free trial, and it becomes a paid subscription unless you cancel before the trial ends. Cancel at the accounts portal (external site, opens in a new tab).
• Gift card (for example from Amazon or Target)? Snapchat says to check the seller’s terms first, then go to snapchat.com/plus (external site, opens in a new tab) > Redeem Gift Card, sign in, enter the card details and click Redeem.
• Code not working? Check you’re logged into the right account, that you meet the partner’s eligibility rules, and that the code hasn’t expired or been used. Didn’t receive a code? Contact the partner. Snapchat also suggests its Support Bot (external site, opens in a new tab).

Buddy Passes: give a friend Snapchat+ free for 7 days

Snapchat says subscribers get 3 Buddy Passes at the start of each billing cycle (monthly) or each month (annual), each giving a friend Snapchat+ free for 7 days. Go to your Snapchat+ management page > Send Buddy Passes > select three friends who aren’t subscribers > send. Snapchat says you and your friends should all update Snapchat.

• Friend can’t redeem it? Check they aren’t already subscribed, ask them to update the app and open the invite directly from your Buddy Pass message, or send it again from your Snapchat+ page.
• Sent to the wrong person? Snapchat says its support team can’t send or replace Buddy Passes.

Platinum ads, promo codes and what Snapchat+ includes

Snapchat says Platinum means no Story or Lens ads (its “What is Snapchat+” page also says no Sponsored Snaps), and that you may still see sponsored places and My AI responses. See ad settings. Snapchat also offers promo codes as a way to sign up.

Snapchat lists dozens of Snapchat+ features, including Streak Restore, Story Rewatch, Custom App Icon and Themes, #1 Best Friend, Extended Best Friends List, Priority Story Replies, Custom Story Expiration, Story View Notifications, AI Captions, Create a Bio for My AI and the Snapchat+ badge; Snapchat+ also lets you pin My AI. Related guides: streak lost, My AI, what badges mean, Memories storage.

How to know it worked

• Your subscription shows the status you expect where you paid (App Store, Google Play or Snapchat’s accounts portal).

Still not working? Your next steps

1. Can’t log in to the account you subscribed with? See can’t log in to Snapchat.

Frequently asked questions