X Premium Blue Checkmark Missing or Removed? Why and What to Do

Does this match what you see?

• You subscribed to X Premium but don’t see a blue checkmark.
• Your checkmark vanished after changing your name, photo or @username.
• You can’t change your profile while it’s under review.

iPhone & iPadAndroidComputer (browser)

Based on X Help Center “About X Premium”, supplied by the site owner, October 31, 2026. X says Premium is now part of The X Subscription; plans, features and prices change, so check X for current details.

Why this happens: the possible causes

Why the checkmark may be missing.

• Waiting for reviewCheck this first

  X says the checkmark appears on eligible Premium and Premium+ profiles only after a review.

• Profile changedCheck this first

  X says changing your photo, display name or @username removes the checkmark until your account is validated again.

• Basic tierPossible

  X lists the checkmark under the Premium and Premium+ tiers only.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

What the blue checkmark means (and doesn’t)

• X says the blue checkmark means the account has an active Premium subscription and meets its eligibility rules. It doesn’t mean the account has been ID verified, and X says it doesn’t endorse the views of accounts with checkmarks.
• X says accounts verified under the old system (from before April 1, 2023) lost the checkmark unless they subscribe to Premium.

Can’t subscribe to Premium?

• Where to subscribe: on x.com, select Premium in the side menu; in the iPhone or Android app, open the profile menu > Premium. X asks you to verify your phone number if you haven’t.
• Sign-up blocked? X says accounts that haven’t been active in the last 30 days, or that changed their profile photo, display name or @username in the last 3 days, may be unable to sign up. You also need a verified phone number.
• New account? X says it may set waiting periods for new accounts, and change them without notice.
• Can’t add your phone number? X’s FAQ says this can happen if the number is linked to more than 10 accounts, to an account deleted in the past 30 days, or to a suspended account. If you’ve blocked texts from 40404, X suggests unblocking it or using a number from a different carrier. See add or change your phone number.
• Not available where you are? X’s FAQ says Premium isn’t available in all markets.

Checkmark disappeared after editing your profile

X says once you’re subscribed, changing your profile photo, display name or @username removes the blue checkmark until X confirms your account still meets its requirements, and you can’t make further changes during that review. Our tip: make all your profile changes at once, then wait.

X also says it can remove a checkmark at any time, without a refund, for example if you break its Terms of Service or your account is suspended. X says the X Rules don’t apply differently to subscribers, and subscribers’ enforcement issues and reports are handled by its existing enforcement teams under the current review process.

What each Premium tier includes

• Basic: editing posts, longer posts and longer video uploads, reply prioritization, text formatting, bookmark folders and custom app icons. No checkmark.
• Premium: everything in Basic plus the checkmark, fewer ads (X says about 50% fewer in For You and Following), Creator Subscriptions and Original Content Rewards eligibility, ID verification and Media Studio.
• Premium+: everything in Premium plus no ads in most places (occasional sponsored content), the largest reply prioritization, X Pro, Articles and SuperGrok.
• Ads by tier: X says Basic has no ad reduction. Premium has about 50% fewer ads only in the For You and Following timelines; Basic and Premium subscribers still see the normal amount of ads in replies, profiles, the Explore tab and other areas. Premium+ is ad-free, but you may still see occasional sponsored content, such as branded notification offers like “like-to-remind.” X’s FAQ puts it differently: Premium+ timelines are ad-free, but you’ll occasionally see ads in replies, Explore and some other areas. Its checkmark page says no ads anywhere, with occasional promoted content.
• Reply prioritization: X says people will see a slight preference for replies from verified accounts, and it’s still testing how much it prioritizes Premium subscribers’ content against other ranking factors. Our note: a higher tier doesn’t guarantee your replies appear first.
• X says businesses and organizations have separate Premium Business and Premium Organizations plans with gold, grey and affiliate badges. X describes Premium Business (for businesses) as coming with a gold checkmark, and Premium Organizations (for governments and nonprofits) with a grey checkmark; both include affiliation badges, VIP support and impersonation defense. Elsewhere on the same page, X says grey is for governmental or multilateral organizations and gold covers non-profits.
• X says these organizations can affiliate other accounts with theirs; affiliated accounts get a label showing the organization’s profile picture. X says Premium Business and Premium Organizations accounts, and their affiliates, get Premium+ included, which also includes SuperGrok (xAI’s premium subscription for the Grok web and mobile app).

How much X Premium costs (web prices)

• United States: Basic $3.00 / $32.00 · Premium $8.00 / $84.00 · Premium+ $40.00 / $395.00 (USD)
• United Kingdom: Basic £3.00 / £32.00 · Premium £8.00 / £84.00 · Premium+ £31.00 / £313.00
• Canada: Basic C$3.75 / C$40.00 · Premium C$10.00 / C$105.00 · Premium+ C$56.00 / C$560.00
• Australia: Basic A$4.88 / A$51.43 · Premium A$13.00 / A$135.00 · Premium+ A$62.00 / A$621.00
• Most euro countries (including France, Germany, Ireland, Italy, Spain and the Netherlands): Basic €3.00 / €32.00 · Premium €8.00 / €84.00 · Premium+ €38.00 / €377.00. (X’s table lists Premium+ monthly in Belgium as €46.00.)
• X’s table also lists local prices for other European countries, such as Sweden, Denmark, Norway, Poland and Switzerland.
• Why is it more in the app? X’s FAQ says iOS and Android prices differ because of app store fees, and the web is where you’ll get the lowest price.
• X says you can pay monthly or yearly on the web, iOS or Android. If Premium is available to you, your local price is shown on x.com and in the iPhone and Android apps.

Upgrading, downgrading, canceling and refunds

X’s pages disagree on where you can switch tiers: its Premium page says iOS and web only, while its Premium FAQ says iOS, web and Android. Either way, switch from the platform where you already subscribed.

Upgrading to a higher tier

• iOS: X says you get a partial, prorated refund for the rest of your previous subscription.
• Web: X says the credit left on your current billing cycle goes toward the new tier, you’re charged the difference right away, the switch is immediate, and billing moves to the new tier’s cycle. X’s Premium page and FAQ also say leftover credit is applied to future payments.
• Android (Google Play), per X’s FAQ: once you pay the new price, the new tier starts instantly, and your remaining time is prorated and credited to you.
• X says upgrading on the same day won’t affect creator payouts.

Downgrading to a lower tier

• On iOS and web, X says your current tier and its features stay until the end of the billing cycle, then switch to the new tier at its price.
• Android (Google Play), per X’s FAQ: the new tier starts instantly, and your next billing date is pushed back by the value left on your old, more expensive tier.
• On iOS and web, X says you won’t get a refund for the current cycle when you downgrade, unless required by law.

Canceling Premium

• X says you cancel from your settings on the platform where you subscribed (web, iOS or Android).
• To avoid another charge, X says cancel at least 24 hours before your subscription renews.
• Your Premium features last until the end of your billing cycle, and canceling doesn’t refund amounts already paid.
• X says your blue checkmark stays until the end of the term you paid for, unless your account is suspended or X removes the checkmark for another reason.
• Gifted subscription? X’s FAQ says to cancel it by messaging @Subscriptions.

Refunds

Subscribed through the App Store or Google Play? X says to contact Apple (external site, opens in a new tab) or Google (external site, opens in a new tab) directly for all app-related refund and cancellation issues.

Someone else bought Premium on your account

X’s FAQ says if there’s a Premium subscription on your account that you didn’t authorize:

• Cancel the subscription (see canceling Premium).
• Change your password.
• Turn on extra security settings, such as two-factor authentication.

X says you can do all of this in Settings. Our note: also check connected apps and sessions. If you can’t get in at all, see can’t log in to X.

Getting help with Premium

• Subscription issues: X’s FAQ says to DM @Subscriptions on X. It says DM support is only for Premium subscribers; everyone else can use X’s Help Center.
• Verified organizations: X says you can use your dedicated help portal at x.com/i/verified/settings.
• Ad issues: X says to message @AdsSupport.
• Hacked account: X says to submit a ticket; see can’t log in to X. Suspended by mistake: see appeal a suspension. X says you can’t submit a ticket for someone else’s account.

A Premium feature isn’t working

• X says not all features are on every platform or in every location, and features can change at any time.
• Edit post: X says you get 1 hour to make up to five edits (for example updating text, tagging someone or reordering media), only on original posts and quote posts, not replies. X’s how-to page adds that you can only edit from the same device you posted from, and a post can’t be edited once you’ve replied to it yourself. To edit: tap the more icon on the post > Edit post > make changes > Update.
• Posts not appearing right away? That’s Undo post: X says it’s on by default for Premium, and your post stays private until the timer ends (5 to 60 seconds) or you tap Send now. Change the timing or turn it off in Premium > Preferences > Early access to select new features > Undo post (app), or Premium > gear icon > Undo post (x.com). You can also choose which post types it applies to.
• Check you’re subscribed: open Premium (then Preferences in the app). X says a card at the top shows your current tier with Manage next to it.
• App icon and color theme: in the app, Premium > Preferences > Extras > App Icon or Theme.
• Bookmark folders: X says Premium gives unlimited, always-private bookmark folders. iPhone: long-press the Bookmark icon on a post > Add to Folder. Android: tap the share icon > Bookmark > Add to Folder. x.com: click Bookmark > Add to Folder > Create a new Bookmark Folder. X says removing a bookmark from a folder doesn’t delete it; to delete, remove the bookmark itself (on Android: share icon > Delete Bookmark), or use the more icon at the top of Bookmarks to remove all at once.
• Missing a feature? X’s FAQ says compare your plan with X’s features list, then contact support (see getting help) if it’s still missing.
• Fewer ads / no ads and replying to verified-only posts start only after the review and checkmark.
• Replies marked as spam: X says replies are still subject to the X Rules whatever your subscription. They may be marked as spam if they’re unrelated to the original post, low quality, or look like platform manipulation.
• Dedicated support: X says Premium subscribers get dedicated support only for subscription-specific issues, such as managing your subscription, accessing your Premium account or settings, enrollment problems, and subscriber-only features. Other account problems go through X’s regular help.
• Longer posts and videos: X’s pages give different limits. Its Premium page says posts up to 25,000 characters and videos up to about 3 hours / 8GB (x.com and the iOS app only), while its posting and video pages give other figures. See can’t post and video limits.

How to know it worked

• Our check: your tier is Premium or Premium+, your phone is confirmed, and the checkmark shows after review.

Still not working? Your next steps

1. Account suspended? See X account suspended.
2. Already subscribed and still stuck? X points to its Premium help (external site, opens in a new tab) and Premium how-to (external site, opens in a new tab) articles, its Premium FAQ (external site, opens in a new tab), and the @Subscriptions (external site, opens in a new tab) account for the latest updates.

Frequently asked questions