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How to Download Your X (Twitter) Archive, and Fix It When It Won’t Download

Your X archive is a downloadable copy of your data, starting with your first post: posts, Direct Messages, media, followers and more. You request it in settings, X may take a few days to prepare it, and then you download a .zip file. X says your email must be confirmed and you must download in the same browser where you’re logged in.

Reviewed 3 min read 1 fixes Login & access

Quick answer

Go to Settings and privacy > Account > Your X data, verify with the code sent to your email or phone, then tap Request data next to X. X says it can take a few days. When it’s ready, X emails you a link: click Download while logged in to X in the same browser, and save the .zip. Make sure your email is confirmed first.

What’s happening?

Does this match what you see?

  • You want a copy of all your posts, DMs and media.
  • The archive download link doesn’t work.
  • You requested your archive but haven’t received it.

iPhone & iPadAndroidComputer (browser)

Based on X Help Center “How to download your X archive”, supplied by the site owner, October 31, 2026 (iPhone, Android and Desktop tabs).

Why this happens: the possible causes

Why the archive may not download, from X’s notes.

X archive problems
ProblemFix
Email not confirmedConfirm your email first
Different browserDownload where you’re logged in
Still preparingWait a few days
  • Unconfirmed emailCheck this first

    X says make sure your email address is confirmed before requesting your archive.

  • Not logged in on that browserCheck this first

    X says you must be logged in to X on the same browser you use to download.

  • Still being preparedPossible

    X says it may take a few days to prepare your archive.

Try these 60-second checks first

  • Make sure your email is confirmed on X.
  • Open the download link in a browser where you’re logged in to X.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

Fix 1: Request and download your archive

Safe & reversible5 min + waitiPhone & iPadAndroidComputer (browser)

X’s steps:

iPhone & iPad

  1. In the top menu, tap your profile icon > Settings and privacy > Account.
  2. Under Data and permissions, tap Your X data.
  3. Tap Send code to your email and/or phone, then enter the code.
  4. Under Download your data, next to X, tap Request data.
  5. When it’s ready, X sends an email or a push notification. Tap Download archive in the same settings section, or use the link in X’s email.

Android

  1. In the top menu, tap the navigation menu icon or your profile icon (whichever you see) > Settings and privacy > Account.
  2. Under Data and permissions, tap Your X data.
  3. Tap Send code to your email and/or phone, then enter the code.
  4. Under Download your data, next to X, tap Request data.
  5. When it’s ready, X sends an email or a push notification. Tap Download archive in the same settings section, or use the link in X’s email.

Computer (browser)

  1. Click the more icon in the navigation bar > Your account > Download an archive of your data.
  2. Enter your password and click Confirm.
  3. Click Send code to your email and/or phone, then enter the code.
  4. Click Request data. (If your account is connected to Periscope, X says you can request that archive on Periscope directly.)
  5. When it’s ready, X sends an email or push notification. Click Download data in the same settings section, or use the link in X’s email.

X says it also emails a download link to your confirmed email address. Click Download while logged in to X, and you get a .zip file.

Did it work? Our check: the .zip file is saved on your device.

The download link doesn’t work

  • X says make sure your email address is confirmed before you request the archive. See confirm your X email.
  • X says you must be logged in to X on the same browser you use to download. Our tip: if you tap the email link on your phone and it opens a different browser or app, copy the link into the browser where you’re logged in to x.com.

Can’t verify with a code

X sends a code to the email and/or phone on your account. If you have neither, X says you’re sent to Account information to add one. See add an email or phone number.

How long it takes

X says it may take a few days to prepare your archive. You’ll get an email or push notification when it’s ready. Our tip: check your spam folder for X’s email.

What’s in your archive

X says the archive (HTML and JSON files) includes your profile information, posts, Direct Messages, Moments, media (images, videos and GIFs from posts, DMs and Moments), your followers and following lists, your address book, Lists, the interests and demographics X has inferred about you, and ads you’ve seen or engaged with.

Our tip: this is the way to get posts that no longer show on your profile. See old posts missing.

How to know it worked

  • Our check: you’ve downloaded and opened the .zip, and your posts are there.

Still not working? Your next steps

  1. Can’t log in to request it? See can’t log in to X.

Official help routes

SocialAppFix can’t see or change your account. For account decisions, recovery and appeals, only the platform’s own tools can help. These links go to the official sites.

Frequently asked questions

How long does it take to get my X archive?

X says it may take a few days to prepare. You’ll get an email or push notification when it’s ready.

Why won’t my X archive download?

X says your email must be confirmed, and you must be logged in to X on the same browser you use to download.

Does the X archive include DMs?

Yes. X says it includes your Direct Messages, posts, media, followers, following and more.

Sources and how we checked this guide

We base steps on the platforms’ own help pages and the phone makers’ official guides. Menu names change often and can differ by device, app version and region. Where a platform page could not be independently read, we link it so you can check the current wording yourself.

  1. How to download your X archive (external site, opens in a new tab)X Help Center · checked 31 October 2026
  2. How to deactivate your account (external site, opens in a new tab)X Help Center · checked 31 October 2026

Last reviewed 31 October 2026 by the SocialAppFix editorial team against the sources above. Next scheduled review: 31 January 2027. How we write and review guides.

What changed
  • 31 October 2026: First published.

SocialAppFix is an independent guide and is not affiliated with or endorsed by X Corp.. We never ask for passwords, login codes or payment to fix an account.