Snapchat Friend Emojis, Best Friends, Charms, Snap Score and Plans Explained

Does this match what you see?

• A heart next to a friend’s name changed or disappeared.
• You don’t know what an emoji next to a name means.
• You want to hide a Charm.
• Your Countdown option is gone.

iPhone & iPadAndroid

Based on Snapchat Support articles supplied by the site owner. Streak emojis are explained in more detail in Snapchat Streak lost.

Why this happens: the possible causes

Why a Friend Emoji changes.

• You Snap each other differently nowCheck this first

  Snapchat says Friend Emojis are based on how you and your friends use Snapchat and change regularly.

How to fix it, step by step

Work through these in order. They start with the quickest, safest checks and only move to steps that sign you out or remove data later.

What every Friend Emoji means

Snapchat says Friend Emojis are based on how you and your friends use Snapchat and can change regularly. See the table above for each one. 💛 Besties means you sent the most Snaps to this friend, and they sent the most to you.

How Best Friends work

• Snapchat says Best Friends are the friends you Snap and Chat with most. They appear at the front of the Send To screen and in the Chat section of your profile, with special Friend Emojis.
• You can have up to eight Best Friends, and they update regularly. If you Snap and Chat My AI as much, it may appear on the list too.
• Privacy: Snapchat says people may see if they’re among your Best Friends, but no one else can see your Best Friends list.

Charms: what they are and how to hide them

Snapchat says Charms are mementos that celebrate your friendships, added based on how you interact. They can relate to Friend Emojis, Bitmoji, birthdays, Display Names and more, and they change regularly. Find them at the bottom of a Friendship Profile or Group Profile; tap one to learn more.

• Hide or restore one: see the steps above.
• Group Charms highlight the most creative and active members of a group (some with a matching Bitmoji pose) and are visible to all members.

Your Friendship Profile

Swipe right from the Camera and tap a friend’s Bitmoji. Snapchat says this shows the Snaps and messages you’ve saved together (just for the two of you), your Charms, and options to call, Snap or Chat. Tap the three dots to report, block or remove the friend, or manage notifications. Snapchat says you may also see whether you’re among your friend’s Best Friends.

Group Profiles: swipe right from the Camera and tap a group’s Bitmoji to see saved Snaps and Chats in that group. Tap the three dots to leave the group, rename it, manage notifications or add friends.

What your Snap Score is

Snapchat says your Snap Score comes from a secret formula combining the Snaps you’ve sent and received, the Stories you’ve posted, and a couple of other factors. It shows under your name on your Profile. Snapchat says there’s no way to lower or reset it. Snapchat+ subscribers can tap a friend’s Snap Score in their Friendship Profile to see how much it’s changed since they last checked.

Plans (they replaced Countdowns)

Snapchat says Countdowns are being replaced by Plans. Where Plans are available, you can still see old Countdowns but can’t create new ones. Plans let you organize an event and invite friends to RSVP and get reminders.

• Create: go to your profile (or a friend’s Friendship Profile), scroll to My Plans (or Our Plans), tap New Plan or Create a Plan, add a title, date and time (or All Day) and tap Create.
• Invite: open the Plan > Add > choose friends. Invites arrive in Chat, where friends tap Going, Maybe or Can’t Go.
• Edit or delete: only the host can. Leave a Plan: open it > menu (top right) > Leave.
• Who sees it: Snapchat says only people invited can see a Plan’s details, including the time and who’s going.
• Report a Plan invite: press and hold it in Chat, or open the Plan > menu > Report.

How to know it worked

• You can match each emoji next to your friends’ names with the table above.

Still not working? Your next steps

1. Lost a Streak? See Snapchat Streak lost. Want to find saved messages? See save or delete Snapchat Chats.

Frequently asked questions